Is Zomato currently down? Live Status and Outage Reports

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Chand Siddiqui @ChandSiddiqui23

Reported 2021-10-16 19:05:32

@zomatocare @ZomatoProHelp @zomato I have spillage food and no one ***isting on this issue

Adnan Sayed @AdnanSayed0110

Reported 2021-10-16 18:29:50

@BaskinRobbins 7303660420 this the number i called after ordering on zomato to just say for packing related issue so who answered the call quoted 10000 ka order hai have the recording for the same no matter the order is for 10000 or 200 the customer service should remain the same

Mordecai TheHunter @MordecaiTheHun1

Reported 2021-10-16 17:17:27

@zomato @zomatocare Asked about food quality issue....their customer support "PROFESSIONAL RESPONSE".... https://t.co/oKDyHSTzRg

Sukanya @Sukanya12650704

Reported 2021-10-16 16:35:35

@zomatocare when I contacted the customer care regarding this issue, it was argued by your customer care executive that the instructions were followed. The company could never see the fault on their part and vehemently refused to accept the evidence.

Abhishek Bajpai @abhibajpai70625

Reported 2021-10-16 15:35:01

Would not even connect restuarant on call. @zomato @ZomatoUAE @zomatocare @swiggy_in

Abhishek Bajpai @abhibajpai70625

Reported 2021-10-16 15:33:59

@zomato I ordered food and I recieved the left over from the restaurant. Need to resolve this issue, no help on chat support. @zomato @zomato @swiggy_in @zomato @zomatocare https://t.co/CQxAT6TVtz

Chirayu R. Mankad🇮🇳 @cmankad

Reported 2021-10-16 15:25:43

@bhak_sala U forgot Meru ?? All Indian start ups have gone down the drain post becoming successful in their greed to encash money faster and in illegitimate ways !! Oyo, Byju, Meru, Ola, Swiggy, Zomato, and many such start ups follow flipkart way of earning money by defrauding ppl

Abhishek @Abhisdynasty

Reported 2021-10-16 15:03:38

Hey @zomatocare @zomato ,as you are in environment saving business now, why dont you give bicycles to executives? You are serving cold food anyways because of multi order policy. It might help to make it freezing cold to bring down global warming . To **** with food service!

.... @Amritkaur47

Reported 2021-10-16 14:55:50

@zomato @SwiggyCares really needs to bring a change in their policy when it comes to their employees , DP... They have no value without DP who are real workers

Raghav maheshwari @Raghavm12031554

Reported 2021-10-16 14:47:59

@zomatocare Still no call and Issue us unresolved. #ZomatoisFraud

Rajeev kumar🇮🇳 @omafterhm

Reported 2021-10-16 14:35:15

@deepigoyal iam One your Restaurants Patner with Multiple Restaurant Onboarding over Zomato Alrming issue Regarding Delivery Patner Now most Of Delivery Patner at Platforms are without Delivery Bags with leading bad Restaurant Experience https://t.co/FSl9xcDf0c

Vicky....... Get vaccinated !!! @vikramraj_k

Reported 2021-10-16 14:10:31

@SwiggyCares What to elaborate. . I had already highlighted the issue in my first tweet. . Few Restaurants are stickering @zomato on orders placed thru @swiggy_in . . is this a mutual understanding b/w u both or any conspiracy??

YELDHO Rinu @YeldhoR

Reported 2021-10-16 13:57:18

@zomato order says delivered, since I've not received the order, I raise a complaint...and I get a call that some team will address the issue, what a joke https://t.co/mXGy4KWdTB

Sunny8711 @Sunny87111

Reported 2021-10-16 13:52:50

@zomatocare I have already had multiple chat sessions with the customer support team. Problem: asked for biryani, but received chilli powder masala stuffed biryani. Our money is wasted. We didn't had our dinner today. Please maintain some ethics. You are delivering food, it's like medicine.

Sunny8711 @Sunny87111

Reported 2021-10-16 13:39:04

How @zomato 's #CustomerSupport is failing its customers (THREAD) There's a new play in Zomato's customer service playbook. It's called 'we're not at fault'. Problem: food is bad, felt like eating red chilli powder. Gave compliant to Cus care multiple times. But no response.

SUFIYAN @Sufiyan_fun

Reported 2021-10-16 13:38:00

@ZomatoProHelp please contact me as I have serious problem from your end!!!

SUFIYAN @Sufiyan_fun

Reported 2021-10-16 13:37:28

@zomato I have serious problem from your end please contact me!!!

Muskan Taneja @Muskan2510

Reported 2021-10-16 13:20:35

I swear, have never faced this issue with @zomato . Shifting to another app for a extra discounts was a mistake @swiggy_in wishes happy Saturday by keeping you without food after two cancelled orders(both after an hour and both due to a swiggy glitch) @SwiggyCares? Lol doesn’t.

Jude Sannith @JudeSannith24

Reported 2021-10-16 13:19:26

If that wasn't bad enough, @zomato even told me to... wait for it... "come after 2pm" if I needed to have the issue resolved. Couldn't help but draw parallels to how government-run establishments treat their customers. Scant regard for politeness or #CustomerExperience. (4/n) https://t.co/j0vlIKyb3g

Jude Sannith @JudeSannith24

Reported 2021-10-16 13:15:13

It seems @zomato now thinks it's okay to conveniently blame the restaurant, while having no part to play in resolving the issue They even even went so far as to tell me that I, the customer, ought to reach out to restaurant myself, if I've been delivered a wrong order! (3/n) https://t.co/cGetXJGS9R

Rohan Jha @rohanjha22

Reported 2021-10-16 13:04:56

@zomato is not responsible and has no say or power when you order @dominos_india @dominos. So if the order is wrong, @zomato will tell you to take it up with @dominos_india and it's basically not their problem. Check out the chat https://t.co/S2v2gt7QEi

MiTHu RoY @MiTHuRoY96

Reported 2021-10-16 13:03:34

@zomatocare Solve this issue and chances to earn money and help my family

Siddharth Sharma @SiddharthShar14

Reported 2021-10-16 13:03:34

@zomato Zomato has been went from best to worst.. they don't deliver on time and they don't compensate u for that..u order veg and receive non veg item...ramp down ur company anyways its good for nothing...

SHASHANK MISHRA @ShashankkrM

Reported 2021-10-16 13:00:22

@zomatocare due to lack of typing space , I have attached screenshot of issue . Please take this in your priority. https://t.co/TfeUUNCC5R

Pooja @Poojatammu24

Reported 2021-10-16 12:53:32

@zomatocare I wanted a refund for my order. Day by day your customer service are down for me. No resolution of any my issue that I faced it @zomato

mona @monarajani2056

Reported 2021-10-16 12:44:16

@zomato poor service.. i have ordered food and both time i received poor quality food. food which i received was not in eatable condition. When i raised the concern to customer care they didn't resolved the issue. I have lost my money and time both.

AYUSH CHATURVEDI 🇮🇳 @desipanditjee

Reported 2021-10-16 12:31:23

Us bicharey Vallet ko 1* rating deni padti hai. In the end he is suffering aplogo ka kuch nahi . Waha pe comment bhee nahi ker saktey ki main issue is with the company not the delivery boy Customer ka bhe exploitation ker rahe hain aur vallet ka bhe Not good @zomatocare #zomato

RAGHAV (Jhalla) @RaghavJhalla

Reported 2021-10-16 12:18:19

@zomato u don’t action ?

Rohan Jha @rohanjha22

Reported 2021-10-16 12:15:55

@zomato amazing reply by your team when reporting an issue with @dominos_india . Possibly you may want to disclose this when I am placing the order rather than when things wrong. Bad move on my part to go for @zomato premium. Because now in retrospect @swiggy_in rocks. https://t.co/JQZaS6mYS8

NK @NaraayanKannan

Reported 2021-10-16 12:09:33

@zomatocare @mumbaimatterz @SriniKay @RoadsOfMumbai @saferoadsmumbai @SwiggyCares @swiggy_in @MumbaiPolice @thunderonroad Sadly, your words aren’t filtering down. They must bec actions, driver partners have bec nuisance across cities. This is one example, but #Mumbai city residents can possibly share many more. I don’t want my food quickly at the cost of lives & safety, pls slow down your ppl.

Divyanshu @Divyanshu_9620

Reported 2021-10-16 11:43:57

@DeepHathi @zomato Has your issue been solved yet? @DeepHathi thank you for making us aware. Will think twice before ordering from @zomato

Satish Venpa @vvsatish04

Reported 2021-10-16 11:42:59

@zomatocare Thank you for your call & listening to my issue.

Pragati Sahu @Pragati_sahu_18

Reported 2021-10-16 11:39:10

@zomatocare @zomatocare u can ignore this issue....as u customer executive did. I have no expectation from you guys. This is very pathetic for a small packet of food...people are suppose to register there point on twitter.

M!lan @im_milan

Reported 2021-10-16 11:14:27

@insanenea @zomato @deepigoyal Problem is that @deepigoyal isn't seeing anything. He seems the main culprit. Zomato denied to compensate for the cold food. Worst experience. Because of their inefficiency we have to incur losses.

Pradeep Kumar TV @pradeep17081982

Reported 2021-10-16 10:55:25

@zomato I have ordered food from Le cl***ic restaurant, Dharmapuri through your app. The package was filthy and half opened. There is no Zomato sticker and proper packing. Your customer care executive not ready to resolve the problem. https://t.co/vwV2PqvPwn

Cassoulet Restaurant @CassouletResta1

Reported 2021-10-16 10:55:21

And promptly we get a call from The Zomato Executive who is desperate to please the customer and won't even understand what the issue is all about is this the way the system is supposed to run ..Maybe for Zomato but not for any respectful Restaurant..

Pawan Kumar Pandey @Pawanpandey1993

Reported 2021-10-16 10:39:18

@zomatocare Thanks my is issue solved.

Shreyasi @Prfct_Shreyasi

Reported 2021-10-16 10:36:54

It's been close to 10 days still the amount has been not credited. On top of that your executives are so so rude, they straightaway disconnect the chat without even hearing out. Highly disappointed in Zomato right from the ordering experience to the issue resolution. 2/2

Shreyasi @Prfct_Shreyasi

Reported 2021-10-16 10:36:51

@zomatocare Writing this tweet after 10 days of complete trouble facing with your support executives, and still not having a solution for the problem. I made an order on the 8th, which was not delivered to me up till 2 hours and later I was offered zom credits as an apology. 1/2

Abhishek @abhi_divakaruni

Reported 2021-10-16 10:33:26

@zomato I am expecting a resolution for my issue and there is no response from your end and the same was behaved by Your executives. Not great

Sushank Bhardwaj @SushankBhardwaj

Reported 2021-10-16 10:20:41

@zomato @zomatocare Wtf is we are not accepting cash on delivery!!!! Please fix this

Pawan Kumar Pandey @Pawanpandey1993

Reported 2021-10-16 10:19:45

@zomatocare What is problem how many years you want to solve this issue

Abhishek @abhi_divakaruni

Reported 2021-10-16 10:19:13

@zomatocare Can anyone respond to this issue. Is anyone ther6?

Shamim Iqbal @shamimnwo1

Reported 2021-10-16 10:14:39

@swiggy_in @SwiggyCares u have ver poor Delivery inEvery Order. Infact ur app ETA doesn't decreases, it increase as time spent. It's 15 min p***ed and ur ETA jumped 4rm 45 to 46 Min.This is indeed a serious issue where I paid extra Rs 10 for surge fee.try to learn 4rm @zomato

Dhanusai @Dhanusai2

Reported 2021-10-16 10:07:23

@zomato @zomato @zomatocare why are you not responding for my issue . U mean u have to respond only for customers not for hardworking delivery boys, its been 5 days no work for me . I loose my hopes. Plz unblock my account which is blocked due to baground verification failed 🤲🙏 https://t.co/BGYRSEOeBe

bhawna bhatia @bhawnabht

Reported 2021-10-16 09:30:21

@zomatocare @zomato @hirasweets @deepigoyal Again this does not resolve the issue. Basically the restaurant dispatched the order, and Zomato does not own the in transit liability. So if your agent flicks off the it’s still the customers problem https://t.co/JfiuGQhGwq

Manoj Tolani @Manoj_Tolani

Reported 2021-10-16 09:21:45

@SwiggyCares Like i said broken records everytime ..If your escalation team was really working this wouldnt have become repeated instance @zomato Hopefully you guys dont give such awful service planning to shift

Abhijeet Bishnoi @AbhijeetBishn15

Reported 2021-10-16 08:37:55

@zomatocare Thank you soo much. Zomato solved my Problem and I am very happy. I am gonna order something right now and you can Join me.😍😍😍😍😍 Once again thank you soo much❤️

Abhijeet Bishnoi @AbhijeetBishn15

Reported 2021-10-16 08:35:28

@im_milan @zomato @zomatocare No brother they solved my problem I am very happy 😍😍😍

Omkar Gawade @im_canopus

Reported 2021-10-16 08:18:14

@zomatocare Thanks for resolving my complaint. Taking down my tweet.

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