Is Virgin Mobile currently down? Live Status and Outage Reports

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BT @bt_uk

Reported 2021-10-25 21:13:29

@EconomyBeyond Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Nick

BT @bt_uk

Reported 2021-10-25 20:14:12

@TomG81172527 Hi Tom, Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). Thanks ^Mat

BT @bt_uk

Reported 2021-10-25 19:14:16

@Nadejha Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W

BT @bt_uk

Reported 2021-10-25 17:59:17

@CostofPodcast Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Nick

BT @bt_uk

Reported 2021-10-25 17:31:23

@pally_q HI, sorry to hear this please text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W

🏳️‍🌈 Trauma Queen (she/her) 🏳️‍🌈 @Seddah

Reported 2021-10-25 12:32:54

Just a small break down of costs to be entirely transparent: - phone bill for roommate and I ($140) - internet bill ($100) - credit card bill ($100) - Virgin Mobile for Bug's tablet ($40) - personal debts to friends ($120)

BT @bt_uk

Reported 2021-10-25 11:56:33

@CrimsonzEu Have you logged a fault? Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Rita

Thanseer Ahamed @thanseerbk

Reported 2021-10-25 09:32:13

@VirginMobileUAE I've ordered a SIM card this morning but there seems to be an issue in the delivery everytime I click to arrange for the delivery it gives me the same message? Only reason selected you Is for the delivery, I've paid online. https://t.co/i70FuF25v8

Ed Crick @edcrick

Reported 2021-10-25 09:30:18

@virginmedia they are now saying to use my personal hotspot form my virgin mobile SIM card and with unlimited data until issue resolved. Might stream the whole of Sopranos.

Virginmobile.ae @VirginMobileUAE

Reported 2021-10-25 06:42:45

@mTuran_11 ****o there :) Thanks for connecting to Virgin Mobile Team. So sad to hear that you are experiencing an issue with the plan, this is not the service we usually provide. Kindly share your number on a private message so we get to the bottom of this.- Sarah

Virginmobile.ae @VirginMobileUAE

Reported 2021-10-25 00:39:08

@khatija80 ****o there :) Thanks for connecting to Virgin Mobile Team. o sad to hear that you are experiencing an issue with the plan, this is not the service we usually provide. Kindly share your number on a private message so we get to the bottom of this.- Sarah

BT @bt_uk

Reported 2021-10-24 17:35:14

@CptSean24 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled

BT @bt_uk

Reported 2021-10-24 17:22:16

@luxcat54 Hi. Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Scott

BT @bt_uk

Reported 2021-10-24 17:19:38

@_hijayney Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled

BT @bt_uk

Reported 2021-10-24 17:18:21

@llubofaz Hi. Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Scott

BT @bt_uk

Reported 2021-10-24 16:33:16

@tommo71 Hi. Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Scott

BT @bt_uk

Reported 2021-10-24 14:59:31

@equivant Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled

Harry Wilson @HarryWilson54

Reported 2021-10-24 13:18:03

My iPhone using a Virgin Mobile sim where my contacts numbers keep changing to Belgian format Dial ***ist switched off Virgin mobile web site useless Daily task of switching from UK to Belgium back to UK solves the problem for 5 hours WHATS THE SOLUTION

BT @bt_uk

Reported 2021-10-24 11:41:02

@davebriant I'm unable to say that, sorry. If you log a fault we'll keep you updated - just text FIX with your landline number & Social Media username to 61998. This will automatically run tests and log the fault (Texts are free unless you are on Virgin mobile) ^Rita

Khatija Shaikh @khatija80

Reported 2021-10-24 00:21:39

@VirginMobileUAE it’s now almost 2 months. The tech team has still not found a solution. And no one from virgin mobile cares to call me. They should close down.

BT @bt_uk

Reported 2021-10-23 02:22:18

@Deborah_Pulford Hi Deborah sorry to read this, Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). Thanks ^Mat

Vikneswaran @Viknesw07573297

Reported 2021-10-23 01:40:10

@VirginMobileUAE App is not working from yesterday and unable to reach to fix my problem? What else is an option to reach you guys ?

BT @bt_uk

Reported 2021-10-22 16:25:16

@NeilWillby Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Nick

BT @bt_uk

Reported 2021-10-22 16:22:18

@colinswaters Hi. Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Scott

Jahandad Shahid @Jahandad

Reported 2021-10-22 13:22:41

@BrownLouise171 @VirginMobileUAE Same issue, the app doesn’t scan the new ID issued by government. Hope @VirginMobileUAE fix this.

BT @bt_uk

Reported 2021-10-22 12:09:00

@KitchenDiscoMum Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Emmett

Jay Walker @jpwalker89

Reported 2021-10-21 18:02:11

@virginmedia Came on for 20 mins and back down again, i have engineer coming out tomorrow, i hope he gets it fixed, and i will be expecting a call on my virgin mobile account for some compensation. Not happy is an understatement!

BT @bt_uk

Reported 2021-10-21 15:40:59

@Alison_louise31 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled

BT @bt_uk

Reported 2021-10-21 15:37:34

@DrewZinski Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled

BT @bt_uk

Reported 2021-10-21 14:50:15

@tamsin_denholm Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled

Virgin Media @virginmedia

Reported 2021-10-21 14:34:42

@alextheminch The estimated fix time is 6pm on the 24th October. Just to clarify: you previously asked why your wife's phone has full service and not yours. So I was explaining that Virgin Mobile customers will either be on the EE network or the Vodafone network, as... https://t.co/ZEdkyzGErk

Alex Minshall @alextheminch

Reported 2021-10-21 12:36:54

@virginmedia Hi Virgin - it’s the virgin mobile service in the BH148EE area of Poole. It’s been down for 2 days. Your online service checker suggest big problems in the area. It’s the longest outage I’ve ever suffered.

Vourneen @littlemac0601

Reported 2021-10-21 07:31:01

After a further 30 mins of online chat with @VirginMobileUAE they refuse to have anyone call me and there's no phone number to call them. They also lost all the previous chats so the issue hasn't even been dealt with.

Louise Brown @BrownLouise171

Reported 2021-10-20 08:41:40

@VirginMobileUAE still no response 24 hours later? What are we meant to do if we have an issue? You don’t respond and no number to call?

RTundra @RelentingTundra

Reported 2021-10-20 04:46:40

@OmbudServices It’s an issue with Virgin Mobile, (owned by Virgin Media). Are they signed up? It is a long standing issue with non-delivery by Virgin Mobile of SMS messages used by many online services as one-time p***words for authentication, impacting many customers. @virginmedia

Pete Armstrong @PeteJArmstrong

Reported 2021-10-20 04:15:57

@timplace @Moneybox @paullewismoney It was working for all mine then in Sep they stopped. Many financial sites are aware that it is a Virgin Mobile problem as they asked for my network straight away. Many logged on their Forum - all frustrated but no solution.

timplace @timplace

Reported 2021-10-20 04:11:31

@PeteJArmstrong @Moneybox @paullewismoney Having this exact issue with Virgin Mobile, I've not been able to get OTP text message for weeks.

Emma Payne @EmmaTwitFace

Reported 2021-10-20 03:25:33

@virginmedia wifi down again since early hours. Phone line says someone is working on it. I need to work, 3rd day out of 5 I've been impacted. Can I get unlimited data on my virgin mobile temporarily so I can do some work?

Vourneen @littlemac0601

Reported 2021-10-20 02:17:54

Four days after raising an issue with @VirginMobileUAE I've received no resolution. While it may seem like a great deal, I guess you get what you pay for, and their phone package doesn't include customer service. Will be switching back to DU once my contract is done with them...

BT @bt_uk

Reported 2021-10-19 15:33:15

@Eddyforty Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled

BT @bt_uk

Reported 2021-10-19 14:43:21

@Seafoam267 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled

🐝 @wozkyle

Reported 2021-10-19 14:09:23

@virginmedia what is the latest update on virgin mobile being down on S20 , only works on WiFi at home

Tevo @EvanTeviotdale

Reported 2021-10-19 10:33:56

@virginmedia who can help me with a virgin mobile billing issue. I’ve called the billing team multiple times but I’m no further forward?

BT @bt_uk

Reported 2021-10-18 15:04:52

@plazmafnbr Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled

Kenton @Kenton475

Reported 2021-10-18 08:21:58

@virginmedia I have an ntlworld email account that stopped sending and receiving this morning. I’m on an IPhone 8 using the standard IOS mail client, and on Virgin mobile as my network provider. Do you have a general issue?

Virginmobile.ae @VirginMobileUAE

Reported 2021-10-18 04:29:06

@Sam054786 Hi Sameer ,Good afternoon! Thanks for connecting to Virgin Mobile Team!So sad to hear that you are experiencing an issue with the plan, this is not the service we usually provide. Kindly share your number on a private message so we get to the bottom of this.- Sarah

BT @bt_uk

Reported 2021-10-18 02:54:03

@CJ_Cowley Hi Craig, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W

BT @bt_uk

Reported 2021-10-17 17:23:32

@callum96_ Hi, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^James M

BT @bt_uk

Reported 2021-10-17 16:25:45

@tanzeela_h Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled

Ikram El-moudden @IkramMoudden

Reported 2021-10-17 11:31:34

@virginmedia ****o my virgin mobile network has been down in the last 5 days. Unable to make or recieve calls in area 21 at sw8 2uj. My tmobile network is also down so must be a broken mast somewhere. My network is available when i leave the area

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