Is Virgin Mobile down right now?
(latest update May 22, 2022)
Virgin Mobile is a wireless communications brand used by seven independent brand-licensees worldwide. Virgin Mobile branded wireless communications services are available in Colombia, the United Kingdom, Ireland, Canada, Chile, Russia, France, Saudi Arabia, United Arab Emirates, Poland, South Africa, and México. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Virgin Mobile Problem Reports
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Peace4UAE @Peace4UAE
Reported 2022-05-22 05:50:57
@VirginMobileUAE Im facing this issue since last year and you guys charged me around AED 5,000 for all my numbers and I don’t want to continue with you. Please solve this problem as soon as possible. I will DM my ID
BT @bt_uk
Reported 2022-05-21 18:17:03
@AlltheMoist Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
Peace4UAE @Peace4UAE
Reported 2022-05-21 09:16:09
@VirginMobileUAE I had enough tries to solve this since last year through your app chatting with you. We are going no way and no real action is taken. All what Im asking now is just to stop renewing my numbers. Already planning to move to Etisalat due to this issue.
BT @bt_uk
Reported 2022-05-21 02:32:36
@xfxck_abix Sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Karen
BT @bt_uk
Reported 2022-05-20 17:47:48
@coltlfc83 Hi, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Matt@bt_uk
AAL JABER @ae_0777
Reported 2022-05-20 02:44:56
@VirginMobileUAE Hi. I have 3 numbers from virgin and I can’t make or receive calls. When you will solve it. This issue has More than 4 days thanks
BT @bt_uk
Reported 2022-05-19 16:05:16
@agentrascal Hi there, Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). Thanks ^Mat
The_ace1233 @The_ace1233
Reported 2022-05-19 14:45:15
@someheadpats I'm a virgin mobile phone Gmail application and I will be a good time to get the latest Flash player is required for video playback is unavailable right now because this video is not a problem with the following ad the other day
Nicki @nicki_rachel
Reported 2022-05-19 14:28:53
@SkyHelpTeam Thanks. Are you able to confirm that there was an issue in my area overnight that resulted in my WiFi dropping out? Because I am being charged by Virgin Mobile as a result of that, which I don't think is particularly fair?! I also now have no mobile data left until the 26th May..
BT @bt_uk
Reported 2022-05-19 13:52:06
@MelChurcher Oh dear, that doesn't sound great. Please text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^StephK
BT @bt_uk
Reported 2022-05-19 13:34:34
@Narcotic_Thrust I'm so sorry your connection's been dropping out. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^StephK
freddie @freddieminelli
Reported 2022-05-19 10:46:57
@virginmedia Well it’s not working on safari on my phone, or safari or edge on my computer…except for the Virgin mobile section 🤷♂️ never mind. I always find it a bit of a worry when a media company has a broken website
BT @bt_uk
Reported 2022-05-19 01:48:53
@amyeddy Good Morning Amy, Sorry to hear that. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Nick
BT @bt_uk
Reported 2022-05-18 18:54:18
@jazzie_boa Hi Jasmine, sorry to hear this please Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
BT @bt_uk
Reported 2022-05-18 17:44:23
@beckyelsworthxx Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2022-05-18 16:37:27
@_catladychloe Hi, sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
Pete Sullivan @BalearicLion
Reported 2022-05-18 16:12:13
@virginmedia.com @virginmedia @virginmobile How do you upset a customer of over 10 years? You combine with O2 then refuse to upgrade phones. Your customer service is abysmal, the Philippine call centre needs closing down and your retention people need to take control
BT @bt_uk
Reported 2022-05-17 16:50:26
@ElizabethClut11 Hi Elizabeth, sorry to hear this please Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
BT @bt_uk
Reported 2022-05-17 16:37:21
@RobjHen77 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2022-05-17 16:18:28
@NicolaFA Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2022-05-17 13:34:44
@Emmyloubradders That's awful, especially with exams coming up. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^StephK
BT @bt_uk
Reported 2022-05-16 18:29:45
@Tanxxxxxx Hi, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^James M
Oddball Longfellow 🇨🇦 🤝 🇺🇦 @Odd_Longfellow
Reported 2022-05-16 15:30:05
Anyone else in Alberta or Canada experiencing an internet outage?
The Shaw map below suggests most of Canada.
(at least my Virgin mobile data still works... )
🤔 https://t.co/2QT0y5yENb
BT @bt_uk
Reported 2022-05-16 02:33:33
@ThatLibraOne Hi Caroline Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. Texts are free unless you are on Virgin mobile. ^Robbie https://t.co/hBbj6tVEyH
Virgin Media @virginmedia
Reported 2022-05-15 03:09:26
@slrtheauthoress Hi Sarah, I'm really sorry about this. Is the issue you're having with Virgin Mobile or Virgin Media Wi-Fi? ^EC
Allison Grey🏳️🌈🏳️⚧️✊✊🏿 @AllisonGrey83
Reported 2022-05-14 11:20:59
Went to mall, walked for 20 minutes find Virgin Mobile store to replace old modem after spending an hour with tech to fix internet only to be told we don't do that. Called customer service. New modem might be here Monday. Thank god I saved our old dvds for the kids😩
BT @bt_uk
Reported 2022-05-13 17:29:04
@ZilchyEU Hi, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^David https://t.co/hBbj6tVEyH
BT @bt_uk
Reported 2022-05-13 16:08:35
@waitabz Hi, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^David https://t.co/hBbj6tVEyH
Winter 🧀 獣 @WinterTheSergal
Reported 2022-05-12 09:22:22
Hey @virginmobileusa you got some nerve. Won't do **** to stop the spam, scam and har***ing calls I get, but will call constantly to shake you down for a payment late by a ****ing day due to the bank.
Care to explain any of this?
BT @bt_uk
Reported 2022-05-11 17:27:16
@Nufc2Everything Hi, sorry to hear this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Matt@bt_uk
Richard nicholson @nic06661
Reported 2022-05-11 06:53:21
@virginmedia Resolved the issue. Had to use virgin mobile app to enable new SIM. Nothing said to use it as I just thought something was not right. Thanks for your help during this time.
BT @bt_uk
Reported 2022-05-10 23:42:09
@l_alemanno Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2022-05-10 21:02:12
@JDSpurs32 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2022-05-10 16:41:28
@david_fink Hi David, sorry to hear this. Please Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Kelly W
BT @bt_uk
Reported 2022-05-10 16:14:02
@LynneJoh Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2022-05-09 20:59:56
@jasoncorrigann Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2022-05-09 20:53:25
@snowflakecannon Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
Steve.R.Austin @Steve_R_Austin
Reported 2022-05-09 20:53:09
@CTVNews Seems Freedom Moble is at issue as the 4th carrier in Canada. Lol
Koodo and Public Mobile are owned by Telus.
Fido, Chatr and Rogers wireless is owned by Rogers.
Bell owns Bell mobility, Virgin mobile, Lucky mobile and Bell MTS.
711 Speakout is Ztar on Rogers as 3rd party.
BT @bt_uk
Reported 2022-05-09 18:32:10
@dannynewsoin Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
hamza @hamza83966796
Reported 2022-05-09 16:01:23
@VirginMobileUAE what's up with your app and website? everything down for the whole day I can't even check my balance and data!!!!
Sukant Chaturvedi @sukantrulez
Reported 2022-05-09 02:43:19
@VirginMobileUAE @robbeswick @richardbranson I don’t think so anyone is sorry. My issue could have been resolved which was not which clearly shows that the company doesn’t care for the customers. Maybe the leadership should focus on customer service rather than just adding new customers.
Virginmobile.ae @VirginMobileUAE
Reported 2022-05-08 18:40:38
@nasur191 @Virginmobileksa We are sorry that it's taking a bit longer than expected. We're prioritizing your request, and will
make sure this issue is resolved as soon as possible.
Thanks for your patience!
BT @bt_uk
Reported 2022-05-07 17:41:02
@ChrisSm67774252 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2022-05-07 17:09:25
@Muhamme***06278 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Jenny https://t.co/hBbj6udfqf
BT @bt_uk
Reported 2022-05-07 16:40:49
@annie75303512 Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Aled
BT @bt_uk
Reported 2022-05-06 17:56:55
@Proqy0 Hi, Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^James M
BT @bt_uk
Reported 2022-05-06 17:33:02
@thebek5ter Hi. Sorry to hear you're having problems. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). ^Scott
مواطن موزبيقي @doh2022qatar
Reported 2022-05-06 11:05:55
@VirginMobileUAE What is the benefit if every time you reply to me with the same answer Are all the workers in the company unable to solve the problem? You do not deserve to work in Dubai
James @jamboNum5
Reported 2022-05-06 06:58:26
@virginmedia Why doesn’t Reddit work over on virgin mobile? I don’t have parental control enabled or data restricted on the device. Friends also seem to have this issue too.
halffried @halffried
Reported 2022-05-06 05:55:45
@VirginMobileUAE Would appreciate a timeline . Also , you haven’t yet asked for any details of my issue . How exactly are you escalating it ?
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