Is Virgin Mobile currently down? Live Status and Outage Reports

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WinterFam @author_knight

Reported 2023-03-12 07:07:59

@virginmedia @O2 I understand that the virgin mobile and o2 networks are merging. Currently the virgin mobile service i receive and the o2 service my wife receives is dreadful in terms of signal coverage and connectivity. I'm going to keep tweeting my experiences. DA12 mast down! https://t.co/L3WAXbJBrl

sparkles @Sparklymanda

Reported 2023-03-11 07:04:20

@virginmedia is there an issue with virgin mobile in uk. My phone has just said no sim and no service 🤷🏼‍♀️ having to use wifi just now. Wanting to see if this is a wider issue or just mine

sparkles @Sparklymanda

Reported 2023-03-11 07:02:00

@Virgin is there an issue with virgin mobile in uk. My phone has just said no sim and no service 🤷🏼‍♀️ having to use wifi just now. Wanting to see if this is a wider issue or just mine.

Richard mac @redcarmac

Reported 2023-03-10 11:58:30

@virginmedia Apparently the upgrading will take till Saturday. Nearly a week with no signal, will we be compensated. Still no news from virgin mobile about the problem.

LEE✨ @jalesaaa_

Reported 2023-03-10 11:21:44

@CatchinBodies_ Fix that damn virgin mobile

Dan G @oldmuggins

Reported 2023-03-10 10:23:22

@virginmedia Just fix it. I need to work. If I lose my job because you can’t get internet to work then that’s on you. I would use my hotspot but that’s with virgin mobile which with full bars of 4g only gets 1mbps download speed. Worst company in the world. S***

BT @bt_uk

Reported 2023-03-09 15:48:23

@PaulOehme5 Hi Paul. Sorry to hear your service is down. Please text FIX to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) ^Steph_K

em (she/they) 🌻🐝 @blueyoshi1997

Reported 2023-03-09 12:13:05

Me and my mom are honestly so close to switching we honestly enjoyed having this service since before you bought virgin mobile idk which company we will choose but we will switch this is ridiculous

Yibo Bibo @woneeboy

Reported 2023-03-08 14:12:56

I have resolved my issue with virgin mobile ... for now

Cesar Bagel @James8468585

Reported 2023-03-07 10:33:01

@Campbel58302703 @virginmedia @PanicAtTheDisco Virgin Mobile is the worst company out there, they are holding $900 of mine and will not issue me a refund. I have called twice and they promise refunds and my account still shows a $900 credit.. straight up liars

Cesar Bagel @James8468585

Reported 2023-03-07 00:50:54

@virginmedia @TheBHF @O2 Virgin mobile you can't even issue refunds to loyal 13 year plus customers. I am owed almost nine hundred dollars and your company keeps dragging it's feet at issuing me a refund. Your Filipino call center is absolutely hopeless

Muhammad ayub @Abaa_Abdullah

Reported 2023-03-06 21:19:34

@VirginMobileUAE i have requested a port in, and the agent said it will take 24 hours now. My line got disconnected, and I am waiting for someone to take this issue seriously as my work is affected 0555544878

muhammad zidat @MuhammadZidat

Reported 2023-03-06 13:49:50

@VirginMobileUAE 10 minutes after my post the issue was resolved however the experience was not friendly and smooth as promised, it was annoying and your agent wasn't helpful

Daryl W-S ✊🏻🇺🇦🌱🇪🇺 @darylws@mas.to @darylws

Reported 2023-03-06 07:23:42

@VodafoneUK Nope - Your DM bot is clearly broken - and DM's are no longer secure. You can see my name and location from the tweet. These Networks ARE available (tried a different handset): • EE • Virgin Mobile • 3 UK Absolutely NO @VodafoneUK in Hebden Bridge? (HX7)

Ian Lazenbury @IanLazenbury

Reported 2023-03-05 07:18:33

@VirginMobileUAE I have an open ticket for an issue and no one is willing to help and Virgin keeps closing the ticket #worstcustomerservice @VirginMobileUAE

Bharath Kumaar @Bharath_Kumaar

Reported 2023-03-05 02:40:06

Approving existing ID issue , it’s close to 17 hours I am not able to receive calls or internet @VirginMobileUAE , the team mentioned it will be resolved by 8 am and give me this HLP-98376. Really unhappy as it’s still not resolved. @HiloniHadani @Virgin https://t.co/SHSyn3E44I

sl @ladfc101

Reported 2023-03-04 16:20:24

@virginmedia The whole experience with virgin mobile has been really disappointing and feel I have been let down from such a major service provider. It's just unacceptable as I have been chasing you guys up saying I was in Cardiff central but still you took no action to check and let me know.

Tahiru Nuru @NuruTahiru

Reported 2023-03-03 16:13:23

@_official_zeee @Ameerah_yousuf Do you want the Virgin Mobile man to break it down for you?

Laura Vickers-Green 📺 TV writer/author She/Her @LaRainbow

Reported 2023-03-02 03:23:06

My wifi has been down since 3.30pm yesterday (*stares accusingly at @virginmedia*) and now I’m running out of mobile data (also Virgin Mobile) pray for meeee

Jessica @MarbellaUnicorn

Reported 2023-03-01 18:54:30

Virgin Mobile was BEST ☎️ company ever—13 yrs of bliss & now they don’t do phones anymore & switched me to Boost Mobile which R the worst! 30 mins. on hold 2 talk to sum1 & their systems down & hangs up on me when trying to pay. Gonna get rid of it! @boostmobile @richardbranson

BT @bt_uk

Reported 2023-02-26 18:18:24

@LukeGeorgiou2 Hi Luke, Sorry to see this. Text FIX with your landline number & Social Media username to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile). Sian- BT_UK Team

Deniitneyioue¹AMI (Origonal Skin) @endophish

Reported 2023-02-26 11:02:20

Joe sold me his only wireless charger after suspicious activity my suspect at Virgin Mobile because I said ynat I can't call my own number to retrieve voice-mail. Somehow my charge port went broken! I wonder how THAT happened. Eh?

BT @bt_uk

Reported 2023-02-26 05:26:31

@simj26 Sorry to hear your connection's down. Text FIX to 61998. This will automatically run tests on your line and if it doesn’t fix your issue then we'll be in touch. (Texts are free unless you are on Virgin mobile) StephK

Resplendent Clarity @ResplendentCla1

Reported 2023-02-25 12:18:17

@virginmobileusa I need someone to shut down an account from 2016,that Virgin mobile in the UK refuse to shut down as I cannot provide info such as the last call log! It has not been used since 2017. Your company is ruining my credit score.

Gareth Sibthorpe @iTechPro2012

Reported 2023-02-25 10:54:24

@O2 Now that you’ve acquired Virgin Mobile UK, please can you sort out a really frustrating issue which has been happening for a couple of years, because of the network settings iPhone users experience a frustrating bug with number formatting in the contacts app 1/2

AE @AE31965801

Reported 2023-02-23 06:24:40

@VirginMobileUAE I regret the moment I subscribed 2 their plans. Zero customer service and I have been Running after my complaint for 7 months with NO Resolution. P.s After Posting the Message one of their Media Cust. Service will reply n say"We r sorry 2 hear that n send us DM 2 resolve ur issue

TORY LANEZ IN JAYOLE @PettyPetteePete

Reported 2023-02-23 00:02:06

I have an ***istant to handle things of that matter. You? Somehow got a Virgin Mobile bill in collections when they are known to sell prepaid phones.

Gibran Bharucha @Gibranbharucha

Reported 2023-02-19 12:47:07

Dear @VirginMobileUAE you resolved my issue, #ThankYou . I am not leaving you. We need to work on our turbulent relationship, and need you to be more accessible vocally. Texting isn't the best option. #virginmobile #Dubai @etisalatUAE Virgin mobile for the #win .

Loay @Loay_305

Reported 2023-02-19 03:51:59

Dear @tdrauae team, Is it professional and responsible that during emergency cases, the mobile company @VirginMobileUAE, due to unknown reasons, blocks the ability to make calls?! Moreover, there is no customer service line to escalate the issue?!

dutelecom @_dutelecom_

Reported 2023-02-18 15:09:58

@ca_ravish @VirginMobileUAE Sir what's the issue u facing can u inbox me details.

Virgin Media @virginmedia

Reported 2023-02-18 04:29:07

@ella_wilkinx Have you been able to use our services abroad in the past without issue? Have you also made sure that roaming is activated via your My Virgin Mobile profile? ^AC

Shehryar Chowdhry @ShehryarChowdhy

Reported 2023-02-17 09:59:00

My money has been added in friendipay wallet but i am unable to transfer or refund from 6 feb 23 as i generated many complaints on helpline still issue is not resolved.. @SAIBLIVE, @Virginmobileksa, @FriendiPay ..

⚒Hoady⚒ @329hoady

Reported 2023-02-17 09:46:25

Are Virgin mobile calls down? As we can’t even make or receive calls on WiFi call. @virginmedia #virginmobile

ang ↯🥀 @whyidontsmilee

Reported 2023-02-17 02:56:36

me: let's listen to one exit down on the drive home it'll be nice spotify: yo wouldn't it be funny to play the song *** 4 times in a row in the car you call the virgin mobile

Michael H. @MichaelH14

Reported 2023-02-16 10:06:11

"O2 and Virgin Mobile customers to pay 17.3% more for calls, texts and data" Scandalous, especially when wages are going down in real terms https://t.co/HkC3Qbouza

Jason Korsner @jasonkfilm

Reported 2023-02-15 15:51:32

Inflation down to 10.1%. #VirginMobile responds by putting bills up by 17.3%. Bye, bye @VirginMedia.

ahmed @ahmed81778152

Reported 2023-02-15 07:34:08

Virgin mobile network so much problem and I make a so many complaints. Indoor or outdoor no mobile signal an internet https://t.co/XEoQIHZSrq

sK @ImSiddiqKhan

Reported 2023-02-13 08:40:23

@VirginMobileUAE @Linda_Benallal I replace the same in hopes that it will fix the issue. The issue is still there. It has been 3 weeks. I feel completely helpless. Please tell me if you cannot help me to fix my issue. I will disconnect the service and get my refund and move to other service providers.

sK @ImSiddiqKhan

Reported 2023-02-13 08:38:34

@VirginMobileUAE @Linda_Benallal I replace the same in hopes that it will fix the issue. The issue is still there. It has been 3 weeks. I feel completely helpless. Please tell me if you cannot help me to fix my issue. I will disconnect the service and get my refund and move to other service providers.

sK @ImSiddiqKhan

Reported 2023-02-13 08:38:21

@VirginMobileUAE @Linda_Benallal I have been facing this issue for the last 3 weeks. Random drops in signal as well as losing 4G or internet. I have complained about it on application and I was told it is under investigation . After waiting for 2 weeks I had to visit one of your kiosks.

SamD @SD122022

Reported 2023-02-12 06:37:18

@VirginMobileUAE I want to report this issue 1) I got a mobile for 4 years from my daughter and this year it auto renewed with annual cost without an email 2) we tried to cancel the contract before the 11th Feb and the app refused 3) we tried chat and waited for 3hrs

J Ferguson @JFergiiie

Reported 2023-02-11 12:11:22

@NovaScotiaVisa I need to escalate an issue scotia bank is not addressing! I was charged $1000.00 by Virgin mobile Canada. I am not nor ever been ***ociated with this company and this needs to be escalated now as it been 8 days and Scotia bank has not tried to resolve this error!

J Ferguson @JFergiiie

Reported 2023-02-11 12:02:59

@VisaCreditCard_ my visa was fraudulently charged $1000.00 by @ virgin mobile Canada as I am not nor ever have been ***ociated with them. When I contacted them over phone about this issue they hung up 4 times now then tried through chat on their site was blocked.

AE @AE31965801

Reported 2023-02-10 16:32:17

@VirginMobileUAE H***an, Unfortunately, that's the image viewed since my issue is taking 7 months to be resolved without a justice or fair solution. In addition there is no point of shooting any DM because it is a waste of Energy dealing with Virgin Customer Care Management.

Hira_kay @Hiraa_kay

Reported 2023-02-10 15:43:29

@virginmedia Well John unfortunately doesn't really fix my problem when my kids are draining my data and I had to use hotspot all day to work. The irony is I will run out of all my data and will have to pay more money to virgin mobile to buy extra data. So virgin is out to get me this weekend

✞ঔৣгＥηｅᗴঔৣ✞ @GretchenRmckay

Reported 2023-02-09 16:30:06

Facebook totally has restrictions that don’t even verify the problem online. It cuts off all the time depending on when the profile was created…I had problems getting online using the cellphone number…maybe I need to stop using virgin mobile..huh

Mike Jennings @mikejjennings

Reported 2023-02-07 11:23:50

@virginmedia sorry can I do option 2 > 5 if it's a Virgin Media issue rather than a Virgin Mobile issue?

Imthiyaz1904 @imthiyaz1904

Reported 2023-02-06 12:19:01

@VirginMobileUAE no response from you either in app or Website, no proper customer centre to rectify the issue, nor in Twitter also , better to switch to #du or #etisalat

Imthiyaz1904 @imthiyaz1904

Reported 2023-02-06 11:30:32

@VirginMobileUAE ****o I have incoming problem , can’t able to receive incoming call, I thought my mobile problem, then I changed mobile sane error is coming ,

Eric van der Merwe @EricvanderMerwe

Reported 2023-02-05 07:38:28

@virginmedia It’s every connection that’s affected!! And option 2 is for virgin mobile… not sure how this is supposed to solve my Wi-Fi problem??

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