Is Virgin Mobile down right now?
(latest update July 14, 2020)
Virgin Mobile is a wireless communications brand used by seven independent brand-licensees worldwide. Virgin Mobile branded wireless communications services are available in Colombia, the United Kingdom, Ireland, Canada, Chile, Russia, France, Saudi Arabia, United Arab Emirates, Poland, South Africa, and México. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Max Kingsley 🍀 @MaxKingsleyEh
Reported 2020-07-14 19:57:23
Richard Branson's company, #VirginMobile, can't even get their IT to fix their website to accept online payments and were in desperate need of £1.2 billion bailout, yet suddenly they're ready to launch a 'Virgin TV' app-based service?
WTF.
https://t.co/syZHg3sPHl
via @GoogleNews
i guess liz @acheemient
Reported 2020-07-14 16:32:31
@BoostCare ....I cannot afford a new phone with T-mobile. I didn't even choose Boost in the first place. I was a Virgin Mobile user. That was the best phone company! I never had a single issue with Virgin. With Boost, I have had nothing but issues. So for now, I am trapped using....
Lesley Travers @L28Lesley
Reported 2020-07-14 13:43:00
#virginmobile When you think we want an upgrade you’re on the line in less than 3 mins.
As soon as we say it’s not that, we have a problem with YOUR sim upgrade… Where the **** have you gone?
Someone will be right back to you.Almost an hour later,still no-one.
Not good enough.
Steven Rivers @IAmStevenRivers
Reported 2020-07-14 10:08:41
1. Be me (again)
2. Get phone that uses #virginmobile
3. Call using 789 option
4. Get straight through to call centre that was supposedly closed down and not at all open to anybody when calling from a different number.
Peàrse Johnston @PearseJohnston
Reported 2020-07-13 16:03:04
@mhamill05 Mick Im with virgin mobile on my contract and when I come over the boarder it switches to Eir.. It works to perfection for me this is the first iv came down from I switched getting 4g+ full signal. https://t.co/M47G3dsTeg
Shane Reid 🏆🏆🏆🏆🏆🏆 #BlackLivesMatter @CheekyShaneReid
Reported 2020-07-13 11:11:58
virgin mobile
Stuck waiting for customer service for ages and what do they do?
Play a song... saying.....
What you waiting for? Clearly rubbing it in! F-YOU
PHONE DOWN
Alex Bazin @aibazin
Reported 2020-07-13 08:38:07
@ashward123 @benjymous @edent Absolutely, I don’t know why they won’t admit it’s an issue though. It’s been an annoyance of mine for very many years as a broadband customer so I ***umed it came from that side. I though the merging in of Virgin Mobile to the site was more recent, but I’m probably wrong.
Richard James @Tech_Eze
Reported 2020-07-13 06:23:40
@virginmedia yet another useless call to Virgin Mobile customer support which ended with the agent cutting me off! 3mths since Virgin sent me my new SIM and after numerous phone calls and 3-weeks without a useable phone the issue is still not resolved - WORST CUSTOMER SERVICE!
Graham @_GS87
Reported 2020-07-13 06:10:32
@MickMcAteer @SierChris @virginmedia Peckham 🙋♂️
Down again!! No warning, nothing showing on their site as issues in this area.
I imagine I’ll be told to switch to Virgin Mobile for free 4G tethering as if that’s a reasonable solution. These jokers.
Kim Brown @KimBrownLive
Reported 2020-07-13 05:54:50
this is a major inconvenience not to mention a SAFETY issue that your website managed to cut off my old phone while not activating the new phone which the phone & phone service are paid in full. when ppl would ask me how I liked virgin mobile, I’d always say no problems.
BT @bt_uk
Reported 2020-07-12 07:04:07
@maxifez and if it doesn’t fix your issue then you will be contacted by us via social. Alternatively, you can DM us your account details here if you do not have your landline number to hand. (Texts are free unless you are on Virgin mobile). Thanks ^StephB https://t.co/hBbj6tVEyH
alison hunter @alisonhunter76
Reported 2020-07-10 16:10:54
@ThreeUK Hi, I have been a 3 customer from the beginning and have never had an issue with signal until now. I have 2 caravans at Craig Tara in Ayr KA7 4LB. Last season we had a great signal using the homefi device. So much so that I recently replaced my virgin mobile homefi to
4realfan @MarkMartinFan5
Reported 2020-07-09 18:46:52
@virginmobilecan Is there a issue with cell service in the Haldimand, ontario area? My phone has been dropping service for the last half hour now and my sim card is good. Talked to a friend who is also on virgin and it is doing the same for him. Can't call out or text.
Rachel Walters @rachel_rok
Reported 2020-07-09 12:34:03
@realjordslife @virginmobilecan Found out after several times trying to make contact that they didn't even change my address. Total nightmare. I know Covid has slowed things down but this is beyond that. No excuse to give a long term customer a run around like they did.
Rachel Walters @rachel_rok
Reported 2020-07-09 12:32:30
@realjordslife @virginmobilecan Have a broken ankle and a phone with no touch screen. This is coming up to day 10 waiting for delivery of a phone. The charges came through though. Had one customer service rep after another either transfer me or drop me.
Rachel Walters @rachel_rok
Reported 2020-07-09 12:29:27
#virginmobile Totally frustrated with Virgin Mobile. Waiting for delivery of a phone and I am laid up with a broken ankle. Keep getting ***urances that the phone is on it's way and I wait day after day. I know Covid has impacted businesses but I am coming up to day 10 waiting.
Virgin Media @virginmedia
Reported 2020-07-09 10:07:30
@leopard_chloe No problem, Chloe. Can you confirm whether you're referring to a virgin mobile or landline? ^HM
Amanda Davies-Day @AmandaDD123
Reported 2020-07-09 08:04:16
@virginmedia DN12 bb & phone down AGAIN. been out several times in past 2 wks!my dad is 84,lives alone,has recently had back op,unable to go out,shielding cos age & covid-comms important. he has virgin mobile & it keeps dropping too.Regs re:vulnerable, sort it asap? feedback pls?
Nick McKendrick @nmckendrick
Reported 2020-07-09 03:50:37
@virginmedia my Virgin Mobile phone signal dropped out around ten minutes ago and I'm still seeing "Emergency Calls Only". Very frustrating! Is there are known problem with the network? I am in EH26 postcode area.
Neal Owen @TheDainCurse
Reported 2020-07-08 20:37:00
@rsh_england @Peter_NSHG I don't know about bullying, but would accept the relative power relationship is an issue. You don't get the corporate missionary zeal for community from Tesco's or Virgin Mobile, but while a false equivalence, I suspect that relationship is most tenant's default position.
✊🏿✊🏾✊🏽 @Shaud__0
Reported 2020-07-08 17:51:36
✅ Done. Phone plan/company change virgin mobile it was fun while it lasted but ya really had me all the way ****ed up 😂
Carol SRSH @Fairys_wife
Reported 2020-07-08 15:44:33
@avfc2979 Yes I had the issue yesterday and part of today. It’s been up and down. Only works with WiFi. Are there any problems #virginmobile #virginmediadown
none @L0SH
Reported 2020-07-08 13:07:45
@virginmedia Hi, who do I talk to about issues with virgin mobile? I've had no signal at home in the BS8 postcode area for a couple of days now, never had any problems before. Is there an outage I'm not aware of? I can't make any calls.
Trevor Howson @TrevorHowson
Reported 2020-07-08 10:14:21
@virginmedia My Virgin mobile has intermittent signal, mainly no signal & am not receiving texts. This has been the case over the last 2 days. Is there a problem? Thx #Virgin #mobile #Brighton
Joselle Diane @xoxjosellexox
Reported 2020-07-08 09:45:32
@VirginMobileUAE is there a technical issue going on right now? Can’t receive and make calls.
Wa04sK @wa04s
Reported 2020-07-08 09:31:59
@VirginMobileUAE I'm not able to make any calls, local or international, but data is still working! Are there any technical issue ongoing in Dubai ?
Wa04sK @wa04s
Reported 2020-07-08 09:31:24
@VirginMobileUAE @dutweets I'm not able to make any calls, local or international, but data is still working! Are there any technical issue ongoing in Dubai ?
seuss the rapscallion 😶 @kingtrappyiii
Reported 2020-07-07 17:30:21
roulette with the russians, whats the chance that youre a winner
treat this vodka like its water close your eyes and pull the trigger
white girl wasted, meltin down like its chernobyl
drunk texts bout ***, but her phone is virgin mobile
Charlotta Kauranne @LottaKauranne
Reported 2020-07-07 15:53:54
So, in the year of 2020, my Canadian phone operator (@virginmobilecan) is unable to issue a refund on to the credit card they automatically charge my bill to. Instead, they can only issue a cheque sent by mail, after a processing period of 28 business days. 1/2
LHernJungmy @LJungmeyer
Reported 2020-07-07 12:23:37
@VirginMobileUAE @JungmeyerSteve hi I am copying here who owns the account could you please check on our hotspot account it is not connected to the internet. Do you fix this please?
Paul @Paul0970
Reported 2020-07-07 03:24:20
**** is...Virgin Media internet being down for 24 hours and having to rely on Virgin Mobile for your internet. The equal of two evils.
Ray A. Bramble @RAddington
Reported 2020-07-06 17:05:08
@virginmobilecan I just wasted 2.5 hours of my time trying to have an issue resolved...and no, it hasn't been fixed yet.
Ray A. Bramble @RAddington
Reported 2020-07-06 17:03:26
@virginmobilecan ****o there...we have a problem.
{Jord} @realjordslife
Reported 2020-07-05 20:51:24
@virginmobilecan could learn a thing or two about customer service from @Apple !!! A lovely customer service rep sat on the phone with me for AN HOUR to solve my problem! Meanwhile #VirginMobile disconnects you & sends you round the bend & doesn’t get anything solved! https://t.co/8GP9m8uHnS
Dr Dave #StayAlertControlTheVirusKeepSafe 🇪🇸 @dentonhillman
Reported 2020-07-05 16:46:21
@virginmedia bad enough I can't get Virgin Mobile signal where I live but for the last few days I've had the broadband intermittently stopping and disconnecting from my devices. Absolutely fed up with this now. Seen other customers of yours near me have same problem! Please sort!
Dipankar Bera @Dipanka83967411
Reported 2020-07-04 05:20:14
@Virginmobileksa At my home there is no internet connection since morning. But when i came to market place it is available. What is the issue?
AKHIL PATEL @AKHIL0790
Reported 2020-07-04 03:39:55
@virginmobilecan I am using virgin mobile since last 3 year. Best network in Canada. Never had problem but now since I purchased iPhone 11, trying to use eSim for my existing line. customer service not able to conver it to eSim, and they don’t have any explanation.
Sushil Yadav @ysushil31
Reported 2020-07-04 03:04:41
@virginmobilesa @Friendi_Saudi
Today friendi network fully down. Not work internet & Calling service. Customer care number also not connect. Please resolve ASAP.
Aamir Zaffar @AamirZaffar
Reported 2020-07-03 18:50:42
@virginmedia One of my family members recently bought a #VirginMobile SIM only deal. Issue they are having is the WiFi calling isn’t working even though it’s switched on, so they are having trouble making calls indoors due to poor signal. It’s on an iPhone 7.
xDoryx @somexnot
Reported 2020-07-03 00:07:58
@virginmobilecan I have encounter an issue with my home Internet and "WAN is in red on the router" called tech support 3 times twice just hung up on me while I’m waiting on hold that experience made me think to change from you guys to other provider!!
aries venus🪐 @rebbyjvne
Reported 2020-07-02 13:26:24
@virginmobilecan I just had a supervisor say that it was my fault for getting DOUBLE charged because I went 400mb over my data even though I paid for an extra gig of data BEFORE I went over??? they literally said that I was the problem in this scenario???? you guys are a mess
Jane Burford @lankyjaneb
Reported 2020-07-02 08:55:59
@Virgin Is there a problem with Virgin mobile? Can’t receive or make calls
K @krikorianm
Reported 2020-07-02 06:54:17
@VirginMobileUAE @Moeys @duCares @k no no, I don't have any problem!
Virgin Media @virginmedia
Reported 2020-07-02 06:51:11
@KCobrey Okay so this may be an issue with your device not the broadband. Are you a Virgin Mobile customer? ^VO
Moey Shawash @Moeys
Reported 2020-07-02 05:56:49
@krikorianm @VirginMobileUAE @duCares @CareemUAE @Talabat @etisalat @LivBank Auto replies from apps like ZenDesk by Du (***uming unless they’re using another provider) are the worse, the escalate a consumers’ anger rather than fix it. Also @amazon for example, their US office sorts everything while the UAE operation can burn itself. So I moved to @noon
Logan @wtfBulkLogan
Reported 2020-07-01 19:34:15
I had at least 3 phones on virgin mobile
never had a problem, aside from breaking the phones themselves
BrunoMartrette-Gomez @MartretteiGomez
Reported 2020-07-01 17:19:51
@virginmobilecan Hi, there is an Internet outage in Montreal, Quebec (chemin Queen-Mary, H3W 1X1).
It should take 48 hours to be repaired. I would like to receive an email to prove to my employer that i’ will not be able telework tomorrow ?
Is this possible ? Thanks in advance
Kayla LC Eastman @KLCE_xo
Reported 2020-06-30 15:09:07
@virginmobilecan is the only company not offering the iPhone 11 for 0 down and some ****ty data plans. 🙄 #readytochangecompanies
El Abismo @Magic1027Miami
Reported 2020-06-30 13:02:50
@caa1000 @dish .@VirginMobileUSA was shut down and its customers were transferred to @BoostMobile some time ago. https://t.co/heyKpW2Mm2
Handel @Real03sirhandel
Reported 2020-06-30 12:19:21
@RedStreak3795 I got my old LG for $50 on Virgin Mobiles site before they shut down, it was good for a while but the camera was awful. The more pictures you took, the worse the quality would be. Apple actually released a budget phone this year I think.-