Is TUI Travel down right now?
(latest update May 16, 2022)
TUI Travel PLC was a British leisure travel group. Is it up or down? Is it down for me? Check the status or Report your issues below!
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TUI Travel Problem Reports
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Kernow Mitch @mitworray
Reported 2022-05-16 15:08:02
@VickiComms @TUIUK If it helps I had the same issue on mobile but tried on laptop and it worked…
Kernow Mitch @mitworray
Reported 2022-05-16 15:07:39
@profshiel @TUIUK If it helps I had the same issue on mobile but just tried on laptop and it worked…
miller robertson @mrob1960
Reported 2022-05-16 14:04:01
@TUIUK good evening I’ve tried to book a cruise with Marcella for September 3 this year. I’ve gone through all the booking until process payment. There is nothing after this, no email booking reference or confirmation. Is there a problem with the system?
Paul @mrpaulbmx
Reported 2022-05-16 13:51:11
@TUIUK can you tell me if there is a problem with your app & website, I can’t do anything with my booking.
Stephen Montgomery @Monty1958
Reported 2022-05-16 12:40:50
@TUIUK I'm trying to book a holiday for my 65th next year. February/March. Why are all the flights showing British Airways or Air France? Not keen due to the 3rd party issue if there's a problem.
Vicki @VickiComms
Reported 2022-05-16 12:27:30
Hey @TUIUK - is your online check-in system down? Flight’s on Friday and we keep getting an error, and no one is answering your phones. Please advise.
Mike @doit4thetwins
Reported 2022-05-16 12:11:23
2 years down the line of covid you still can’t get hold of holiday operators online or on the phone @TUIUK https://t.co/D4lyLCMPru
Mercedes Lois Gleeson @mercedeslois
Reported 2022-05-16 12:06:28
Spent 2 hours on hold to @TUIUK only to find that if I upgrade my @WaltDisneyWorld hotel, I'll lose my original package which included a shopping credit, dining credit, and 1/2 price 14 day tickets. Agent is contacting Disney to see what can be done. Anyone had a similar problem?
Juliet @JulietBrownx
Reported 2022-05-16 11:33:18
@TUIUK I’ve upgraded my luggage to 25kgs, however it only says 20kgs on my boarding p***, will this be an issue?
Su Gill @suchiter
Reported 2022-05-16 11:22:29
@TUIUK for some reason you have randomly cancelled my return flight home from Lanzarote. I have called, emailed, tweeted and no one has yet to resolve this. Your complaints portal also seems to be down. This is really spoiling my holiday, can someone please contact me.
carlos9965 @carlos99653
Reported 2022-05-16 11:07:50
@TUIUK let me down again in particular Sarah who answered here pretending to care and then seemingly forgot about me like there customer care team who I was on the phone to for 8 hours without getting answered 4 hour and then when I did not resolved shocking trustpilot now 4rview
Ben 'liney' Line @ben_liney
Reported 2022-05-16 10:23:59
@TUIUK could someone please contact me regarding an issue I need sorting please
Martin Flack @martinflack
Reported 2022-05-16 10:22:08
@Smitspurs @TUIUK They do that a fair bit! Had that issue last year happened a few times
Paul Wilkinson @Wilkosaan
Reported 2022-05-16 10:18:16
@TUIUK , Hi flying on Wed 18/05 to Egypt , tried to fill out the pre departure covid form as per the entry requirements and there is a problem with the website ?? Is there a paper version to fill out on plane as it states must be filled out 48hrs before departure ?? Many Thanks
Zijing @ZijingQing
Reported 2022-05-16 09:53:27
@TUIUK I already call the phone for two days! Please let someone to solve my problem! I paid money but get nothing! I just want to get refund!! https://t.co/5atRuQPk3w
Gary Slinn @Gary_Slinn
Reported 2022-05-16 09:30:53
Just cancelled my holiday with @TUIUK and will NEVER book with them again a total shambles of a company and the staff just put the phone down on me #fuming
Ambi @Ambimayn
Reported 2022-05-16 09:10:49
@Emmyujinj @tui_hil Oh I'm referring to China when I'm talking about genocide. If you think NK is somehow good or even tolerable, I don't know what to tell you. As a socialist, I don't like dictators, oligarchy, multi-generational prison camps and totalitarianism but you clearly don't have an issue
Andy Pryce @AndyPryce1
Reported 2022-05-16 09:10:38
@TUIUK You have had a shocker today. Firstly not having enough staff on the check-in desk led to a 3 hour delay. Then there was a problem with the plane so another hour on the runway. When we arrive in Ibiza you have lost one of our bags. Checked in by a manager as well! Shambles
Sue Cade @sue_cade
Reported 2022-05-16 07:54:59
@TUIUK Hi yes I do know that. But I would like to know how my online account can be fixed. It is clearly broken at the moment.
Cassidy Israel @CassidyIsrael
Reported 2022-05-16 07:14:34
@TUIUK @LucyMallaby I wouldn’t bother filling in this form, I’ve filled out 5 and still nothing resolved after a 24 hour delayed flight and suitcases broken into by TUI staff in Mexico
Cassidy Israel @CassidyIsrael
Reported 2022-05-16 07:12:46
@TUIUK We’ve just got back from Mexico, delayed 24 hours on the way there because TUI didn’t have enough flight attendants. Then had locks broken off cases on the way home and expensive items stolen from us, all by TUI employees. DO NOT BOOK THROUGH TUI
Jester Laughs @RealJesterLaugh
Reported 2022-05-16 06:46:44
@TUIUK how do i report a website issue? API P***port Issuing Country wont let you update from United Kingdom - it shows as Saved but then when you look again it reverts back to United Kingdom, i need it as a different country.
Beth Beers @BethBeersCNH
Reported 2022-05-16 06:17:50
@whiggyrules2013 @TUIUK Im having the same issue! Tried it online too and same thing. I rang a local tui and they said just to take your reference to the check in desk and they will print for you, but I don’t have access to my boarding p*** through the confirmation
Paul @mrpaulbmx
Reported 2022-05-16 05:40:50
@TUIUK Is there a problem with your app/website? I cannot see if my seat is booked or not.
richard murphy @whiggyrules2013
Reported 2022-05-16 05:22:18
Hey @TUIUK is there an issue with the app. I’m trying to check in, and it’s sending me the boarding p*** for my return journey, not the outward journey
Cardiff Times @CardiffTimes
Reported 2022-05-16 04:36:12
@TUIUK It’s pointless sending tweets back and forth. @TUIUK you just need to answer calls. It’s not just us experiencing this problem.
Jason Jenkins @JLJENK
Reported 2022-05-16 03:57:04
@TUIUK @FirstChoiceUK @BBCNews @TUIUK we aren't the only people at this resort having the same issue, multiple people having issues with luggage late or lost and just pure radio silence. Don't think I've ever had worse customer service from any service company.
#tuidisater #tui #tuilostmyluggage
Jessica Gallacher @Jess191991
Reported 2022-05-16 03:43:12
@TUIUK my Nans unwell so I need to postpone my holiday in feb 2023 at the moment I’m not sure when will be a good time depending on further tests. Can I be issued a voucher to use instead given the cir***stances as if I rebook I could just have the same issue.
Black cat @Blackcatgatto
Reported 2022-05-16 03:00:04
@d3v1ls7h3r4p157 @tuikku_r @AnonOpsSE The psded probably caused a problem. I didn’t quite get it this am. Hadn’t seen it before…. Nothing to do with translations
Ruth @ruthieprincess1
Reported 2022-05-16 02:42:54
@pilot_grumpy @Flight_Refunds @TUIUK @BristolAirport Normally I would agree that all of the flights that are also serviced by Swissport have left promptly this morning. It’s a @TUIUK staffing issue.
Simon Calder @SimonCalder
Reported 2022-05-16 02:06:38
@Theresa52354259 @TUIUK No country outside the European Union/Schengen Area has any interest in the issue date of your p***port. It's all about expiry. https://t.co/13wKtNQWnb
Laura Berens @Lawzb
Reported 2022-05-16 01:55:22
@gwhmama @TUIUK I'm having the same problem, it won't let me check in!
Andrea Deakin @AndreaDeakin11
Reported 2022-05-16 01:00:06
@TUIUK This is the same for the return flight. I cannot check in online either and it’s causing anxiety for our upcoming family holiday, Of which we haven’t had for 3 years now. No one is answering our issue. Please help! 🙏
Daniela Credo @danielacredo24
Reported 2022-05-16 00:13:33
@tuitsdepablo Contact them at lunawallet0@gmail.com
They’ll rectify this issue. They rectified mine.
Joanne jeffery @Joeyjeffery
Reported 2022-05-15 23:26:51
@TUIUK Good job I never left it to check in online, had a call back from the agent to advise my holiday was never confirmed and now there is no availability….. SHOCKING!!!! Cases half packed, taxis booked and no holiday. TUI you have really let me down M***IVELY
Katie Salidas @QuixoticKatie
Reported 2022-05-15 20:51:13
@TuitAstrologico Trusting the universe is where I feel my Scorpio ascendant hardest. My trust has been broken many times. I naturally lean towards negative outlook. Fighting that instinct isn't easy, especially with air sun and moon who don't want to deal with the touchy feely bits of trust.
Hugh Go Not @Boabsuncle
Reported 2022-05-15 19:53:34
@PaddyMcConnachi @Skunnered @T33ktr3at @GreasyGr***I876 @tuikku_76 @jm_stout Personally I voted on 1 issue, so you don't speak for me
Ls @scottlsbeck
Reported 2022-05-15 18:48:57
@TUIUK This thread is crazy. @TUIUK seem like they take no responsibility for anything and just say “sorry, dm us”
MY PROBLEM IS A TUI PROBLEM.
My hotel is amazing, ppl and staff are so so friendly.
TUI lost my bag and have taken no accountability whatsoever.
#AwfulCommunication
MICHELLE HOBBS @artmhobbs
Reported 2022-05-15 18:19:37
@TUIUK Problem now solved, thank you. Nicola on TUI Messenger has resolved the problem. Thank you
🏴𝕆𝕟𝕖 ℚ𝕦𝕒𝕣𝕥𝕖𝕣 ℙ𝕠𝕣𝕥𝕚𝕠𝕟🏉 @1QPortion
Reported 2022-05-15 18:06:05
@andyt2510 @TUIUK @WaltDisneyWorld Yes there's an error. TUI jave or ised to relased tickets and nothing has come of it. Disney tell me its a TUI issue.
Stuart @wolfie250
Reported 2022-05-15 17:44:56
Mein Schiff 3 heading down & onward to Belfast. #cruise #tui #shipping @meinschiffofficial @ West Kilbride, North Ayrshire https://t.co/TowgfFn0m9
Colin Whyte @colinjwhyte
Reported 2022-05-15 17:03:43
@aedokram @ReginaDo @JOEdotie All too often schools introduce a natural unconscious gender bias in the way certain subjects are grouped for timetabling purposes. This compounds the problem. Many factors at play in this one. @ettaireland @JCt4ed @technoteachers #edchatie @TUIunion @astiunion
Robert Ö @Karatemerzis
Reported 2022-05-15 17:02:45
@tuikku_r @KahlanDhara @DarthPutinKGB Yes, he have done enough evil for a lifetime now. He really should go away into the shadows let someone try and fix this by seeking a real peace.
Arthur Duffy @duffy_arthur
Reported 2022-05-15 14:49:10
Regretting booking a holiday with @TUIUK. Going on holiday tomorrow and I have a problem. Tried phoning. Tried online chat but because the wait is over 30 minutes THEY have ended the chat. The app only allows you to talk about problems once the holiday has started.
Ian Murch @hotchip75
Reported 2022-05-15 14:46:51
@TUIUK can you please confirm when the issue with the API will be sorted? We’ve tried on 7 occasions to date to complete the information required to no avail. ps we travel this month.
Murray Anthony @toffeemuz
Reported 2022-05-15 14:42:33
@TUIUK dear team TUI. I am absolutely furious, disappointed and feel let down by the TUI team. My family were booked to go from Edinburgh to sarigerme to the HV holiday village. Only to find that the flight from Edin on the 5th of July has been cancelled! Totally let down
Gerrie Cook @jezzy2727
Reported 2022-05-15 14:25:37
@TUIUK hi, I’m having an issue checking in for my flight online can you ***ist?
Laura Southwood 💙 @lausouthwood
Reported 2022-05-15 12:36:20
@bhx_official @TUIUK The website says 2-3 hours before the flight we can drop our bags off but if the queues to get through security are this long…it leaves us with a problem
Frances @FlashGem
Reported 2022-05-15 12:30:08
@TUIUK I am trying to amend my holiday on the app and online but it keeps saying there are technical difficulties. Is this a problem your end or am I doing something wrong? Thank you
Birmingham Airport @bhx_official
Reported 2022-05-15 12:25:50
@Glover_7 @TUIUK Hi Michael - Car Park 1 is the nearest multi story for this, alternatively there is a 20 minutes free drop and go just before the terminal or the Premium Set Down located directly outside the terminal - there's more about each of these car parks here
https://t.co/KjCrI1lPfT
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