Is Sparklight currently down? Live Status and Outage Reports

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Béla Goth @itsbelagoth

Reported 2021-07-23 07:30:31

@sparklightcares Sparklight, even when your service is up its severely broken. My last speed test showed I was only getting 20 mbps download and 60 upload with a 250 ping! And when I call the help like they act like I'm not paying for 400 download speeds. NO help from techs!

BlindMag💕 @Huntress_Mag

Reported 2021-07-23 02:38:19

@sparklightcares Still down at 1:37am are we gonna see some kinda pro rate for this???? This is insane

M@ @ToroidalSpirals

Reported 2021-07-22 23:51:53

@sparklightcares Will your customers be prorated for the outage?

George Nordin @NordinGeorge

Reported 2021-07-22 23:09:30

@sparklightcares Why would it possibly take that long??? If u got multiple crews why can't they run and fuse it on the fly? It doesn't seem like it would take me and my guys that long to fix a downed line???

M@ @ToroidalSpirals

Reported 2021-07-22 22:32:54

@sparklightcares Does this mean the people in the Joplin area will be prorated for the outage that was cause outside of our own doing?

collin “clopes” lopes @clopes989

Reported 2021-07-22 21:12:14

I bought a month of ff14 and as soon as I finish making my character my internet goes down. Been 6 hours now, still not up. Thanks Sparklight!! Truly blessed by your service 😊

George Nordin @NordinGeorge

Reported 2021-07-22 20:35:44

@sparklightcares How long till it's restored can we at least get a estimate of how long we are going to be down please??

ray @ray76204282

Reported 2021-07-22 19:40:01

@sparklightcares Do you know where exactly the dump truck took down the line?

David Stark @DavidStarkJR

Reported 2021-07-22 19:37:19

@sparklightcares Your telling people in Joplin what has caused their outage. But you won’t tell people in Texas why they had two weeks in a row of internet going down. What gives @sparklightcares!?

Hobo Spider @Alvin___H

Reported 2021-07-22 19:23:24

@sparklightcares Any updates yet? Still down tech support said there is definitely an outage.

Hobo Spider @Alvin___H

Reported 2021-07-22 19:19:57

@sparklightcares any updates on Nampa Idaho, talked customer service and they said "definitely an outage". Any updates???

kaay ♐️ @theRealKaay_

Reported 2021-07-22 18:50:20

New Wave, Sparklight, whatever they wanna be called gotta be the ****tiest WiFi service to have‼️ **** been down since 1 pm and it just started ****ing storming 🤬 so u know they ain’t gone fix it today 🙄

J Alfredo Cardenas @JAlfredoC10

Reported 2021-07-22 18:27:40

@sparklightcares there’s an outage in Joplin, MO. We can’t reach anybody at the customer service number..

Hobo Spider @Alvin___H

Reported 2021-07-22 17:26:38

@thenextbarstool @sparklightcares Still down in Nampa ☹️

Blake @BlakeColeman08

Reported 2021-07-22 15:18:00

@sparklightcares any updates on the outage in Jasper? This seems to be an every other month occurrence.

Paul @wallnutzbet

Reported 2021-07-22 15:14:36

@sparklightcares No one cares. Fix your terrible service.

Sparklight @sparklightcares

Reported 2021-07-22 15:14:07

Aidan,16, of Pascagoula, MS: My inspiration was based on the dinosaur Bajadosaurus along with its other relatives. I used the inspiration from the previous logos and combined that with the spines going down its neck. I am homeschooled and so the reliability of Sparklight is key! https://t.co/lwXQCmVSUw

Vonte Da Reaper @officialvdr

Reported 2021-07-22 14:02:52

@sparklightcares is there an outage in Jasper county Jasper Texas

Citizenn ❁ @UrbanCitizenn

Reported 2021-07-22 12:22:50

@sparklightcares Rio Rancho NM, internet is down.

jd33zy @jdflippintees

Reported 2021-07-22 09:52:17

Dear @sparklightcares, you are the worst internet company. First, you show up to my house and take the broken modem and not give me a replacement (to which no one has still contacted me about and it's been over a week) and then TERMINATE my agreement for the use of an invalid

K Scott @KScott21623546

Reported 2021-07-22 09:15:58

@sparklightcares Is there an outage in Bartlesville Oklahoma? Been down since 3-4am.

Tanya Mccoy @TanyaMc33087295

Reported 2021-07-21 15:59:14

@sparklightcares It is 3pm and the internet is still down, you have ****n past both of your estimates on return of service. I find this outrageous and unacceptable. But what would you even care for since you have a monopoly on internet service here.

Andy Barlow💥 @andybarl

Reported 2021-07-21 14:49:29

@sparklightcares Need to report an outage in 78336, but your automated phone checker is an awful customer service experience. It’s been running the same tests repeatedly for 10+ mins & cannot figure out that there is an outage.

Takticalsausage @takticalsausage

Reported 2021-07-21 12:01:05

@sparklightcares Still down, its almost noon. Your incompetence knows no bounds.

Cowgirl Kaboom @CowgirlKaboom

Reported 2021-07-21 10:31:16

@sparklightcares Arlington Texas? I think you forgot to mention New Mexico. Unacceptable. I was a manager at regional ISP in 2001 and we only had one outage like this in 3 years. Because engineering..

uniique @Uniique_Beautie

Reported 2021-07-21 10:06:26

@AlpaccaLipss @sparklightcares what is the outage number? lmao my phone service is so terrible i can't even google it 😕

Vincent Cortez @AlpaccaLipss

Reported 2021-07-21 09:46:17

@sparklightcares Just called your outage number and now there's no estimated time for resolution? Wow. Just wow

Santiaghoul @DKullerd

Reported 2021-07-21 09:08:44

@sparklightcares It's been down since 1 yesterday. Wife works from home, having to use vacation time.

Mass/앤서니 @Massadonious

Reported 2021-07-21 04:52:14

Any of you @sparklightcares technicians want to be a hero and fix the cable/internet in the Angleton TX area within the next 10 minutes so I have an easier time with these teasers? 😉

Wandering Vagabond @W_Vagabond

Reported 2021-07-21 01:15:50

@sparklightcares what's going on with the tilton illinois area? Internet went down.

Jake Hutson @jbhuts13

Reported 2021-07-21 01:09:31

@sparklightcares hey Sparklight, how about another service outage? We haven't had enough of them the past couple of weeks!!! Zip 61846

David Stark @DavidStarkJR

Reported 2021-07-20 22:20:10

@sparklightcares And they never say what the issue is or was. When asking what caused last week’s outage…crickets! Service has only gotten worse since becoming Sparklight. Change your Twitter handle to #sparklightdontcare

Vincent Cortez @AlpaccaLipss

Reported 2021-07-20 20:52:42

@sparklightcares Are we gonna get some sort of for the many outages we've had over the weeks? This is by far the worst one. I have an at home job and rely on my internet. Luckily I have posts like this that can cover me when I have to explain to my supervisor why my internet is always down

Santiaghoul @DKullerd

Reported 2021-07-20 20:33:26

Hey, @sparklightcares how much longer is my internet in Angleton going to down? Been 6 hours.

David Stark @DavidStarkJR

Reported 2021-07-20 16:09:02

What is up with the terrible service @sparklightcares? Last week internet was down for two days and here we are again this week and no internet today. Oh, and the same excuse is given. Emergency repairs or upgrades taking place. YOU ARE KEEPING FROM WORKING!

They Call Me A Dick @RKirkRow

Reported 2021-07-20 14:26:42

.@sparklightcares was just on the phone for half an hour trying to get a supervisor to address my issue I’ve been dealing with since MAY. How can you all be this bad?

JC Pick @Jpick_21

Reported 2021-07-20 12:22:06

@sparklightcares I did they told me there was an area issue? But I can’t find any information to back that up. Do you have an area issue there?

JC Pick @Jpick_21

Reported 2021-07-20 11:45:58

@sparklightcares outage information for Norfolk NE? Packet loss is crazy bad.

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Reported 2021-07-20 10:06:19

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Reported 2021-07-20 10:01:29

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Reported 2021-07-20 10:01:05

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Reported 2021-07-20 09:56:33

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Micheal Murphy @kingadams34

Reported 2021-07-20 08:23:13

@sparklightcares Service still down https://t.co/neccvhp2LY

graymanthekat @sheshire99

Reported 2021-07-19 18:38:08

@sparklightcares Before I responded, I talked to a couple of my neighbors who also experienced the exact same problem. Between 2am and 6am in Prescott valley Arizona.

Clear Shot @GlazPony

Reported 2021-07-19 14:02:27

@ROBCakeran53 @AuroraDawnRF @sparklightprod It makes sense how does she crash all the time!

Mallory @MonoChromeMal

Reported 2021-07-19 12:22:13

@sparklightcares my whole neighborhood is down and I need proof for my w@h job that there is an outage. I called tech support and while Mic****e was great, I still need proof. Have no eta on coming back online.

Micheal Murphy @kingadams34

Reported 2021-07-19 08:31:41

@sparklightcares @tomsguide I can't play until yall reconnect my lines that was knock down

graymanthekat @sheshire99

Reported 2021-07-19 07:32:57

@sparklightcares hey it's down again

graymanthekat @sheshire99

Reported 2021-07-19 07:18:37

@sparklightcares seriously, every 15-20min the internet is going down. Any info on why this is a thing?

graymanthekat @sheshire99

Reported 2021-07-19 06:02:43

@sparklightcares what is happening in prescott area Arizona? My internet has been up and down for a like an hour now...

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