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🅐🅑🅗🅘🅢🅗🅔🅚 @abhi_ram_01

Reported 2021-10-25 23:47:00

@SamsungIndia @SamsungMobile @SamsungSupport I have issue with my camera it's turns out whole image to blue tint on my F62 https://t.co/1vpKby20PL

Milan Patel @theRealMilanP

Reported 2021-10-25 21:16:58

@SamsungSupport When will you have the resources to fix this issue?

Mrs. Burton @MrsBurton2017

Reported 2021-10-25 20:49:05

@SamsungSupport If they issue a store credit, then it is a Samsung coupon to buy only a Samsung stove...they refuse to issue us a credit thru the store we bought this in, but can send us a paper check...for only the cost of the oven.

Ock @R0llingSt0ned23

Reported 2021-10-25 19:38:14

@SonySupportUSA @SamsungSupport There is an issue with my Playstation 5 console. The problem persists no matter what tv I use

Scarlett James @ScarlettJames82

Reported 2021-10-25 18:51:43

@SamsungSupport The emojis in my friend’s text messages from a Samsung phone are appearing as regular question marks on my iPhone. He is receiving my emojis on his Samsung, and I am receiving emojis from other Samsung users on my iPhone. Any ideas how to fix this? Thanks!

Totowatony @totowatony

Reported 2021-10-25 13:42:22

@SamsungSupport one on the left is the one the fridge came with. it's bent and it doesn't go down the hole like it's supposed to, that's the way it came from the factory. the right is the $7 one i bought. @SamsungUS nice quality control. https://t.co/1h5nXdXMqh

C Webb @webbulator3000

Reported 2021-10-25 12:48:11

@SamsungSupport I need someone to call me. Your customer support number is not doing an adequate on in getting an issue resolved

VISHAL KUMAR @VishalN29230510

Reported 2021-10-25 07:08:09

my problem is still pending. this is the worst service ever faced in my life. i never expected it from samsung really. i talked to customer today and again they said they will not replaced the phone.@SamsungMobile @SamsungIndia @SamsungNewsIN @SamsungSupport @HTTech @Asim_Warsi

1StopMom @1stopmom

Reported 2021-10-24 21:50:46

@SamsungUS @SamsungSupport I am trying to get my watch replaced that you guys said is unrepairable due to an battery issue. Your reps keep hanging up on me

chhagan lal @chhaganlal443

Reported 2021-10-24 21:21:45

@nirmalkboran @SamsungIndia @Samsung @SamsungSupport @SamsungUS Please resolve this issue ASAP. #Improvecostumerservices

jace @mjace99

Reported 2021-10-24 20:55:00

@SamsungSupport I decided to just do a factory reset on my phone, clean it up incase if someone messed with it,, if i cant seem to fix my sd card later on i'll dm you guys ! have a good night :)

jace @mjace99

Reported 2021-10-24 19:59:22

@SamsungSupport note 9, i bought it about 3 years ago maybe ? Ive been using the same sd card ever since ive gotten a smartphone and never had a problem until now

Coach Ashley Prim @CoachAshleyPrim

Reported 2021-10-24 15:53:18

@SamsungSupport I bought a washing machine 2 months ago and no one has yet come to fix it from customer service.

Dookie Howser, M.D. @Dookie3000

Reported 2021-10-24 14:58:48

@AppleTV you need to fix your @SamsungUK @SamsungSupport Q Series TV app. It switches off the backlight at random times rendering the picture too dark to see anything.

SUBHAJIT DE @SUBHAJI49251312

Reported 2021-10-24 13:49:36

@Sev_AK47 @SamsungUS @SamsungSupport @Lowes I am also stuck with a broken DOA #Samsung microwave oven for the last 14days.Pls take back your product & process my refund req. which was confirmed by @SamsungIndia .Pathetic after sales service.I thoroughly regret buying and trusting in this brand.Service req.-4333861917

Julie S @jsissonjd

Reported 2021-10-24 13:22:10

@SamsungSupport I have never encountered a “Customer Service Department” that refuses to allow someone to speak to management when 7 different people over the course of now almost 90 minutes cannot rectify a login issue. Awful.

Cam T. Tien, MS.Ed @1stGenImCTien

Reported 2021-10-24 11:43:02

.@SamsungSupport just received a NeoQLed tv yesterday. It arrived with a square shadow and flickering screen. Spoke with Support. They scheduled a tech to fix it in two weeks. I'm NOT happy. I want a replacement! Waited a week for arrival. Now 2 weeks to possibly get fixed.

Bailey @Baileyyyyy_22

Reported 2021-10-24 10:57:23

@katiej0nesss @SamsungSupport K E! I had a shoebox size package arrive yesterday with a 2ft data cable inside 🤣 1/3 of the problem is solved!

SUBHAJIT DE @SUBHAJI49251312

Reported 2021-10-24 09:54:23

@MinalGavai @SamsungIndia @SamsungSupport I am also stuck with a broken #Samsung microwave oven for the last 14days.They are not taking back the damaged product and also not processing my refund req. which was confirmed by @SamsungIndia .Pathetic after sales service.I thoroughly regret buying and trusting in this brand

SUBHAJIT DE @SUBHAJI49251312

Reported 2021-10-24 09:53:31

@Gulshan64741442 @SamsungIndia I am also stuck with a broken #Samsung microwave oven for the last 14days.They are not taking back the damaged product and also not processing my refund req. which was confirmed by @SamsungSupport.Pathetic after sales service.I thoroughly regret buying and trusting in this brand

SUBHAJIT DE @SUBHAJI49251312

Reported 2021-10-24 09:53:04

@AbhijitMane07 @SamsungIndia I am also stuck with a broken #Samsung microwave oven for the last 14days.They are not taking back the damaged product and also not processing my refund req. which was confirmed by @SamsungSupport.Pathetic after sales service.I thoroughly regret buying and trusting in this brand

SUBHAJIT DE @SUBHAJI49251312

Reported 2021-10-24 09:52:28

@skyfit_tv @SamsungIndia @SamsungMobile @Samsung @SamsungUS I am also stuck with a broken #Samsung microwave oven for the last 14days.They are not taking back the damaged product and also not processing my refund req. which was confirmed by @SamsungSupport.Pathetic after sales service.I thoroughly regret buying and trusting in this brand

SUBHAJIT DE @SUBHAJI49251312

Reported 2021-10-24 09:51:29

@SakshamBais @SamsungMobile @SamsungIndia @Samsung I am also stuck with a broken #Samsung microwave oven for the last 14days.They are not taking back the damaged product and also not processing my refund req. which was confirmed by @SamsungSupport.Pathetic after sales service.I thoroughly regret buying and trusting in this brand

Hilda Vazquez @hildamavs

Reported 2021-10-24 00:31:24

@SamsungSupport it has been a nightmare to deal with your customer service. How come you sell millions of washers, and my Recall washer can’t be fix in more than 5weeks? 4161672492 ticket number. an email with no respond, your rep hung up on me. I expect at least an answer.

1StopMom @1stopmom

Reported 2021-10-23 21:28:45

@SamsungSupport Whenever I call I am put on hold indefinitely or hung up on. It took hours of being on the phone to get the first repair set up. The battery issue was still there when I received it back the first time.

TeeShane (Trev) @TeeShane

Reported 2021-10-23 16:55:12

Amen! I have a SmartThings hub, love it. Google speakers in the house, and 1 Echo for this purpose. Too many apps. Routines and automations in 4 different apps, when something goes wrong or stops working, it takes a while to trace it down! https://t.co/M2jAd2egpc

SUBHAJIT DE @SUBHAJI49251312

Reported 2021-10-23 10:31:38

I have been suffering with #samsung microwave oven for the last 14 days. After doing repeated emails, phone calls and whatsapp, there is absolutely no communication either from the service centre or Dealer. I have repeated highlighted my issue to @CEOofSamsung & @SamsungSupport

SUBHAJIT DE @SUBHAJI49251312

Reported 2021-10-23 08:12:54

I have mailed to @CEOofSamsung @SamsungSupport , Service Head and received same generic reply that "concerned team" is working on my issue. How much time does it take to understand a simple issue of DOA? Everytime false promises are being made that the issue will be resolved

Phil S @Phil_S_UK

Reported 2021-10-23 05:42:36

@SmartThingsBeat @AutomateYouLife LG is also cloud based, I imagine they are all pretty much the same these days which is part of the problem. What I was getting at was despite all the things I dislike about IR, if nothing else, it worked consistently. I wonder whether Matter will improve things? 🤔

yajat sachdev @yajatsachdevv

Reported 2021-10-23 03:55:59

@SamsungIndia @SamsungMobile @SamsungSupport my samsung galaxy s10 has started random battry drains. i have not installed any apps. not installed any new software updates. please fix my issue as fast as possible. i am very dissapointed https://t.co/3yieKhFhlO

azcoyotedogs🐕🐶😷🇺🇸 @azcoyotedogs

Reported 2021-10-22 21:06:26

@smartthings FYI, I found the solution to the iOS app location issue that SmartThings’s Support said there was no ETA on a fix. 👍

GB @bg407

Reported 2021-10-22 17:55:47

@SamsungSupport - 3.5 weeks of calls/emails/chats to Samsung - 5 orders w/ broken/incomplete items, cancelled items w/ partial refunds, promised price matches to reBuy then denied (HomeApp says eComm matter & eComm says HomeApp matter); ask for supervisor & disconnected-HELP!!

Sam Wong @j_swong511

Reported 2021-10-22 14:16:39

@SamsungSupport spending 3 plus hours over 5 different phone calls has not gotten me closer to resolving my issue. Then I get hung up on? Is that your customer service?

SmartThings @smartthings

Reported 2021-10-22 12:21:35

No keys? No problem with #SmartThings. Whether you're on a run or having a night out, know your home is safe and secure with our @augusthomeinc integrations. Click the link to learn more: https://t.co/KXe0PZp2Nh

Shivam @viewer2071

Reported 2021-10-22 02:43:42

@Samsung @SamsungIndia @SamsungSupport @AppleSupport I installed Samsung 970 evo plus firmware 3B2QEXM7 on MacBook Air 2015 running macOS 11.6. Unfortunately kernel panic occurs very often. I request you to look into the issue. There are lot of people facing this issue. https://t.co/ZicP9negob

𝕻𝔞𝔰𝔱𝔬𝔯 𝒪𝒻 𝖒𝖚𝖕𝖕𝖊𝖙𝖘 @Baby_K_2011

Reported 2021-10-21 22:53:22

@SamsungSupport Please help. I can’t seem to fix through any HELP or TROUBLESHOOTING

Mauricio Amaro L. 🇨🇱🇲🇽 @CioAmaro

Reported 2021-10-21 21:25:10

An Unexpected IoT Problem: Not Enough Randomness https://t.co/BaQdgVA3K0 #IoT #IIoT #IoTPL #IoTCommunity #IntrernetOfThings #Tech #Technology #5G #SmartThings #InternetOfEverything #Industry40 #SmartCity #DigitalCity @IoTCommunity https://t.co/qsE8LOPLfm

Rakesh Kumar @rkc0602

Reported 2021-10-21 13:39:16

#Samsung #SAMSUNGtv #samsungshop @SamsungIndia @SamsungTV @Samsung @SamsungSupport @priyankasambhav I purchased TV online from https://t.co/v4uIoyxHzo. TV received with broken panel. Trying to get replacement from https://t.co/v4uIoyxHzo.

Dj_Bouncy @Dj_Bouncy

Reported 2021-10-21 11:55:02

@SamsungSupport Your replies just shows how agents fail to listen and understand the issue and offer resolutions that don't pertain to the complaint

Alex Urena @nexgencpu

Reported 2021-10-21 09:58:19

@MaxWinebach Had similar issue with GS9 trade-in. Had to fight tooth and nail, and after 6 months of waiting I decided to tweet @SamsungSupport and @SamsungMobile about the issue and got it resolved the next day!

Janita @Janita77669619

Reported 2021-10-21 08:55:45

@nirmalkboran @SamsungIndia @Samsung @SamsungSupport Customers to bhgwan ke sman hote hain.. Respect them nd resolve the problem as soon as possible.. Nhi to chnne ke bhaw bikte time nhi lgega... 😠😠😠

SmartThings Beat @SmartThingsBeat

Reported 2021-10-21 08:16:49

@P_A1X_AKS @IKEAUKSupport @smartthings Yeah, it’s apparently an ikea issue since it’s happening across multiple zigbee hubs. Hopefully they release firmware to fix it.

Subhash Chandra @subhashsheela

Reported 2021-10-21 05:42:03

@nirmalkboran @SamsungIndia @Samsung @SamsungSupport .@SamsungIndia why not resolve the issues of your customer.? Why it is difficult to understand the actual problem instead of suggesting some ***ue alternative solutions which is not solving the problem. Fix your customer care service especially in Jhunjhunu, Rajasthan.

Gaurav Arya @arya_gaurav1

Reported 2021-10-21 04:42:11

@nirmalkboran @SamsungIndia @Samsung @SamsungSupport @SamsungIndia @Samsung Stop this stalling are resolve the issue. You are losing customers rapidly. I am one of them.

P M @pratitimajumdar

Reported 2021-10-21 04:38:56

@SamsungIndia This person is also a registered Samsung service guy. Wore #Samsung shirt when he came to “fix” our TV. @Samsung @SamsungSupport @SamsungIndia

Nirmal DS Boran @nirmalkboran

Reported 2021-10-21 04:35:33

@SamsungIndia @Samsung @SamsungSupport Req:4334023620 The problem was not resolved even after getting a call from your customer care. The lady asked me to get it refilled once again. 1)Since the same thing has already been done twice, how would it solve the problem this time?

P M @pratitimajumdar

Reported 2021-10-21 03:39:58

@SamsungIndia @Samsung @SamsungSupport so this person was supposed to fix our #samsung TV which suddenly stopped working. Not sure what he fixed & took ₹1800 but the tv stopped working within 1 hr of his fixing. Calling him again to check but he’s giving excuses since last week https://t.co/bdpdTgq4hX

Dev D 💙 @Dude_doc

Reported 2021-10-21 01:09:51

@nirmalkboran @SamsungIndia @Samsung @SamsungSupport @SamsungUS I also had similar problem and similar irresponsible response from Samsung and heard many such things from others also. Now I have decided not to buy any of samsung products.

JP @J_Pupello

Reported 2021-10-21 00:49:52

@SamsungSupport told me to bring it to a certified business for repair. I scheduled an appointment through the Samsung website. I called as they were very far and I wanted to confirm they can help. I was told they wouldn't fix any of Samsung foldable devices. Too new.

JP @J_Pupello

Reported 2021-10-21 00:47:54

@ATT said @SamsungMobileUS would replace the phone. @SamsungSupport said I didn't buy directly from Samsung and @ATTHelp should be able to replace otherwise I could ship it to them and be without a phone for up to 10 days while they review the issue. #unrealistic

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