Is SmartThings currently down? Live Status and Outage Reports

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Jason @oneofthewounded

Reported 2022-05-16 13:00:12

@busdieckerjb @SamsungSupport @SamsungUS Probably eternity. It's a design defect, which there isn't a true fix for. Mine has been "fixed" twice, before it completely stopped working. @Samsung offered me a pitiful refund (less than 1/4 of what I paid for it). I'm now waiting for a court date 😡@FridgeRecall

Sarthak Pandya @sarthak_pandya

Reported 2022-05-16 11:36:17

I have visited Shree Ganesh Enterprises (ASC),Chhindwara,MP-480001 04 times for S pen issue in Note 10.Response-‘Aap kal aayiye’ Burnt lot of fuel https://t.co/7iqoQRta48 solution.Forcing for software reset.Need onsite service now. @SamsungIndia @SamsungSupport @SamsungService

AKS007_CHD @aks007_chd

Reported 2022-05-16 08:35:11

@SamsungMobileUS @SamsungSupport @SamsungIndia Humble request with a leaned head and folded hands to you guys: Kindly improve thermal management of cameras in Exonys based S21 Ultra. Keeps shutting down in hot conditions while doing photography. Extremely frustrating.

Yz_owl @twit_twue

Reported 2022-05-16 05:47:06

@BulbUK @BulbUK when are you going to fix tarrif rates on IHD so the device shows real cost? When will smartthings/bulb show gas usage not just electricity. Thanks

Keval Kalariya @Keval_Patel2012

Reported 2022-05-16 05:12:36

@SamsungIndia @MridulM61919606 can u tell us what ur relevant department is doing about the issue? does management hace acknowledged issue? have you informed them about number of complaints you r getting about this issue? please let us know. @Samsung @SamsungIndia @SamsungNewsIN @SamsungMobile @SamsungSupport

Subhankar Kr Das @Subhank83278100

Reported 2022-05-16 00:54:33

@SamsungSupport Kindly look into the matter of the greenline issue of S20 Plus ...

Alli @Alli48187

Reported 2022-05-15 22:17:10

@SamsungSupport Now it is broken again. Same problem. I spend 900 dollars on a dishwater I have used twice. My warranty is almost half over and I had to empty it and wash all dishes by hand. I want it replaces it is flawed. I was going to purchase a stove and microwave from you.

Alli @Alli48187

Reported 2022-05-15 22:15:49

@SamsungSupport Bought a dishwasher. Had to wait 2 months to get it. I receive it from Home Sepot. Has a problem from the manufacturer. Made an appointment. You guys cancel it. Wait another week man comes has to order part. Wait another week he comes and try’s to fix it

Scott Miller 🇺🇸 🇺🇦 @scottmiller42

Reported 2022-05-15 19:15:24

@SamsungSupport @Samsung Neither @SamsungUS nor XPO want to take responsibility for this easily prevented problem. The installers were clueless, didn’t even realize the power cord is not included in the box.

Chad Wells @ThinkChadWells

Reported 2022-05-15 18:48:14

@SamsungSupport @SamsungUS So this is what I am talking about. This was only after I called the 4th time that I made this tweet. Here we are almost 3 months later and you STILL haven't resolved my issue.

Dan Skoff @weatherdan

Reported 2022-05-15 17:59:13

@SamsungSupport I think it’s an issue with the app.

Pradeep J @JhaCode

Reported 2022-05-15 17:54:59

@SamsungSupport That's your standard template reply. I already did that @SamsungSupport but issue is not resolved. Your representative that I chatted with said "sorry but there is nothing we can do". If you really mean to help, you would not have said that. Now I am reaching out to BBB.

Jeremy B @busdieckerjb

Reported 2022-05-15 15:53:25

132 days since my brand new Samsung fridge has stopped working. How long could it possibly take to fix a fridge? @SamsungSupport @SamsungUS https://t.co/FWiYlI7NYs

Condom Payaso @condompayaso

Reported 2022-05-15 15:38:56

@SamsungSupport @Uzhas_Orion Feel free to respond to the original customer with the problem, not to the commenter.

Krishna ForU @chenna2803

Reported 2022-05-15 12:48:45

After recent update my s20 plus have vertical green line issue @SamsungIndia @SamsungMobile #s20plus #samsunglistens @SamsungSupport https://t.co/axQsMUyvau

Benjamin Townsend @Benjamin_town

Reported 2022-05-15 11:55:43

@SamsungSupport @SamsungSupport My issue is resolved, thanks, but I am concerned that more of the broader Samsung user base may not be getting the most satisfaction out their product if they, too, think they are using 5G but actually arent cuz they have a 4G SIM card.

★Morgaa_The_1st★ @King_Morgaa

Reported 2022-05-15 10:33:13

@lara_enha @SamsungSupport i did all that, even perform a force restart; wiped cache partition and factory resetted but problem still persists 😭😭😭😭😭 ... im so ****ed and disappointed. @SamsungSA @SamsungMobileSA

Alli @Alli48187

Reported 2022-05-15 10:29:47

@SamsungSupport I had a Samsung stove and microwave picked out. I will never buy a product from you again #samsungsupport. I will pull this out and show up with it. I don’t care how far it is. I am serious. Someone better fix this right now!!

Alli @Alli48187

Reported 2022-05-15 10:24:55

@SamsungSupport I bought a brand new dishwasher. It came broken. You sent out a man with the new part. It broke again. I paid 900 dollars for something I ordered 4 months ago and I only used it twice Your customer service chat line is a joke. I want a new dishwasher this one is flawed. 1/2

shake&bake6969 @SBake6969

Reported 2022-05-15 10:11:28

@hbomax @SamsungSupport hbo max app does not work, and it causes my brand new Samsung tv to freeze. please fix!!!!

Ahmad @ikrybt

Reported 2022-05-15 06:05:12

@SamsungSupport This is nothing specific to my device. Can you tell us whether you're slowing older devices down to get us to buy new ones like Apple is doing?

Naveen @nks6840

Reported 2022-05-15 00:39:58

How dare you close the service request without solving the problem? @SamsungIndia @Samsung @SamsungSupport @CEOofSamsung @SamsungNewsIN @SamsungNewsroom Is this how samsung works? Your customer support sucks big time. https://t.co/hK5GZmFCPA

S R Panda @Thesourya2000

Reported 2022-05-14 23:20:41

Hey @SamsungSupport why you ignoring S20 pluse display issue like nothing happen There are thousands of users are facing a same particular issue Remember these thousands of users may be never ever buying a samsung phone bin future so please help us

S R Panda @Thesourya2000

Reported 2022-05-14 23:20:28

@SamsungSupport @Ahmad1Shaheer Hey @SamsungSupport why you ignoring S20 pluse display issue like nothing happen There are thousands of users are facing a same particular issue Remember these thousands of users may be never ever buying a samsung phone bin future so please help us

Latasha Vandermeer @kitty28806

Reported 2022-05-14 21:46:21

@SamsungSupport to "fix" your customers refrigerators all to break them and take zero responsibility and tell YOUR customer they need to pay to fix it

ItsToneNyc @tone_nyc

Reported 2022-05-14 20:39:04

@SamsungSupport @weatherdan I have this same issue everytime using airplay!!! And i have Sony and Vizio tvs. Its so annoying

M @mesenbring

Reported 2022-05-14 20:36:02

@SamsungSupport That’s not the issue. The issue is I requested Samsung service, Samsung contracted it out and I paid for it all while Samsung knew they no longer made parts for it. It’s less than 4 years old. @Samsung doesn’t stand behind their products

Ahmad @ikrybt

Reported 2022-05-14 17:17:13

@SamsungMobileUS Hey is it just me or did you slow down Android 10 with the latest update? @SamsungMobile @SamsungSupport @SamsungMobileUS

Ollie's Dad @ericjreps

Reported 2022-05-14 12:19:19

@SamsungSupport any plans to get off your ***es and fix the bug in the YouTube Music app? It's pathetic to pay for a high end Smart TV and not have one of most popular apps in the world not work.

Joeski @DJJoeskiMusic

Reported 2022-05-14 11:26:48

@SamsungSupport hands down the worst Customer support!!! Shame on you!!

Jeffrey Cozar @redwaveinbound

Reported 2022-05-13 21:57:36

@alexglaude @XboxSupport @SamsungSupport One of the tcon boards might be going out. Common Samsung problem.

Gutterball Greg @GregGutterball

Reported 2022-05-13 16:47:41

@SamsungSupport after going to local repair shop set up by Samsung I sent my S7 tab in. Now Samsung says the screen is chipped, no chips at local authorized repair shop and sent in same day. Looks like someone at Samsung tried the"run sharp edge around inside bezel to fix."

Latasha Vandermeer @kitty28806

Reported 2022-05-13 14:47:10

@SamsungSupport How about fixing my broken refrigerator that YOUR technician broke! Stop selling refrigerators with KNOWN defects! Your taking advantage of people's hard earned money! Fuc*ing shameful!! Your customer service is the fuc*ing worst! Unbelievable https://t.co/8FX0UDkrrR

Latasha Vandermeer @kitty28806

Reported 2022-05-13 14:45:20

@SamsungSupport How about fixing my refrigerator that YOUR technician broke!!!! Never ever buy @Samsung because they're selling refrigerators with a KNOWN DEFECT! Broken refrigerator that's a POS!! https://t.co/xPgVKum0cu

nelleoj @jocadman

Reported 2022-05-13 14:25:04

@SamsungSupport And don't get me started on the broken dryer that was delivered and taken back and still waiting for a response on when you will send me the replacement dryer. The order still shows as delivered. That is whole other issue that I have not gotten resolution on yet........

The Millennial Falcon 🌠🚀 @amyruzi

Reported 2022-05-13 12:30:24

@SamsungSupport Is my left bud disconnecting from the case a hardware or software issue? (IE can a fix be pushed?) It started after 2 weeks but I was told by Samsung @BestBuy that the warranty isn't honored on a product that comes with a phone.I got a 2nd opinion too late 😑 I turn off phone BT. https://t.co/O9WNOu7HHk

Indiana Dog @IndianaTheDogMo

Reported 2022-05-13 10:39:03

@SamsungSupport At the bottom there. So, I fixed the issue, but my questions are: what is it? What could cause it? Will it come back?

Indiana Dog @IndianaTheDogMo

Reported 2022-05-13 10:38:21

@SamsungSupport I watch or play, nor do I leave my tv idle for more than a few minutes). Also, the games i play are rotated very frequently. So I unplugged the TV for the night, and when i plugged it back in the next day, all the ghost lines were gone. See picture for the issue https://t.co/LAksvDDldV

ما اعتقده @meKSA0

Reported 2022-05-13 09:11:27

@SamsungSupport I wish you to solve our problem in the Middle East .. sound works and then destroys .. The studio also has a problem ... in the sound Alsnab problem ... Video, camera + Alsnab There is a problem ... Jawaly Ultra 22 Galaxy https://t.co/krBd4ZLTI5

N# @Mo_Nash_

Reported 2022-05-13 05:25:02

@SamsungSupport Please look into it

Paresh Vaghasiya @PareshVaghasiy2

Reported 2022-05-13 05:00:14

@SamsungSupport Never buy samsung products or you will regret like me. struggling to get resolution on small issue on my new AC. Third cl*** sales after service

Mrinal chaudhary @ChaudharyMrinal

Reported 2022-05-13 04:27:05

@SamsungIndia @SamsungSupport Buy Samsung Split AC is worst decision of my life.Every two or three months gas leakage issue since first year of purchase. Now condenser leakage. What wrong with Samsung??? Such a faulty product. #LG #voltas #bluestar #poorproduct https://t.co/enk8rWqrD6

Saim Moosa @Saiim30

Reported 2022-05-13 02:11:31

There are 1000s of users worldwide facing same and even more issues. Kindly take these feedbacks in account for next software update and fix this! There's no point spending for flagship to face issues when my a52s works flawlessly! SHAME! @SamsungIndia @SamsungSupport @SamMobiles

ca$h bandicoot 🧃 @dollllypatron

Reported 2022-05-12 17:58:11

I bought my beloved frame tv a little over a year ago, obviously it stops working 2 months after the warranty expires. This tv is too new (and too expensive) to just not fix or just toss. I’ve tried to set up a repair appointment with @SamsungSupport and crickets since Sunday.

Edmund Lee @EnsignLeeDS9

Reported 2022-05-12 17:51:35

@SamsungSupport why can't I get a replacement for my broken Samsung Galaxy S22 Ultra? Every time I contact support, they say a replacement is coming in "2 to 5 business days", but it's been a month and nothing has changed. Svc Req Ticket No: 5129415834

Arty Don Vargas @donvargasortiz

Reported 2022-05-12 15:04:21

@SamsungSupport worst customer service. 3 hrs and can't correct the issue

asedc @jslii

Reported 2022-05-12 14:04:19

@SamsungSupport I bought a Samsung tablet from Costco and the serial number didn’t match the serial number on the box and now they won’t let me return it. What kind of company packages the wrong serial number?! I’m down 600$ now because of this.

CJ Malley @cmalley7

Reported 2022-05-12 08:19:06

@SamsungSupport I will not reset the app as it will mess with my watch. This was not an issue until the most recent update to the earbuds.

Bulbul Chawla Malik ❤️ @bulbulchawla

Reported 2022-05-12 07:36:07

@SamsungSupport No my issue remains unresolved

Bulbul Chawla Malik ❤️ @bulbulchawla

Reported 2022-05-12 07:35:00

@SamsungSupport Hi my issue remain unresolved

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