Tony Williams @Rockingham_1st
Reported 2021-07-22 14:44:27
DUE TO THE LINES DOWN ON THE SOUTH END OF CONGRESS ST NEAR SHENVALEE IN NEW MARKET, SHENTEL ADVISES ROAD WILL BE SHUT DOWN FOR AT LEAST ANOTHER HOUR & A HALF
Glo Fiber @GloFiber
Reported 2021-07-16 11:25:48
@scottrichards19 @TheOpen We apologize for the service interruption. We have not had any other reports of this issue with other customers that I know of. Please contact us at firstname.lastname@example.org with your information and brief description of your issue and we will be happy to look into this for you.
Reported 2021-07-15 14:04:40
@Shentel Considering I work from home and my internet has been down for 24 hrs and no technician can get to my home for another 24 hrs, I find this message to be complete BS. I work for a major defense contractor and need access at all hours of the day. Terrible customer service.
troy hall @cheftroyboy
Reported 2021-07-05 07:01:56
@TMobileHelp @MikeSievert I'm hearing that the problem may be because of Tmobile not being able to aquire shentel. Do you have any information on this?
Ms. Hackett @Ms_Hackett
Reported 2021-07-03 12:24:25
@Shentel I have no internet! When I call your help line I get a recorded message that was last updated over 24 hours ago! When will this issue be fixed???
Reported 2021-06-21 17:01:28
@travisaacs We are aware of the outage, and have posted updates here and on our website. Shentel uses a large national provider for our modem provisioning. That provider is currently having issues.
Reported 2021-06-21 16:52:20
Of course @Shentel has another outage🤦🏾♂️ yall can’t be serious at this point🤬💯
Travis Isaacs @travisaacs
Reported 2021-06-21 16:44:18
Lost my @Shentel internet in my area for the 3rd time recently. Working remotely from home, online, my internet = my paycheck. Phones down too - can’t report. Drove to nearby office. @Shentel, please leverage social media/website faster to let customers know you’re aware...
Reported 2021-06-21 16:44:11
Update: Shentel uses a large national provider for our modem provisioning. That provider is currently having issues, which are causing this outage. We are working closely with them to restore service. We don’t currently have an estimated time for service to be restored.
Travis Isaacs @travisaacs
Reported 2021-06-21 16:41:32
Lost my @Shentel internet in my area for the 3rd time recently. Working remotely from home, online, my internet = my paycheck. Phones down too - can’t report. Drove to nearby office. @Shentel, at least leverage social media/website to let customers know you’re aware of issues...
Reported 2021-06-21 16:24:31
@MetazoanPath6 @Shentel @ABC13News
@Shentel has a major outage
Albert Harrison @akalhar1980
Reported 2021-06-21 16:06:12
@poTATEohhh @Shentel Same. I heard a rumor it is down statewide.
Brandon Long @wipeout88
Reported 2021-06-21 16:05:45
@Shentel experiencing an outage in Campbell county area, any info available?
Reported 2021-06-21 15:54:31
@Jessica_R_F @poTATEohhh @Shentel Down in 24502 as well
Reported 2021-06-21 15:52:02
@poTATEohhh @Shentel Down in 24501. I can't get through when I call.
Tate Jones @poTATEohhh
Reported 2021-06-21 15:43:51
@Shentel internet outage in Lynchburg, VA 24502. Any ideas on this? Not seeing any alerts.
Reported 2021-06-14 22:51:15
@Shentel hi, any word of an outage in Lynchburg VA? Internet's been out since about 8 and can't find anything
Derek Barrera AI @DerekBarrera_AI
Reported 2021-05-22 06:57:38
Shentel, fix your program.
Reported 2021-05-10 14:41:29
@Attipark We're happy to help. Could you please email us at email@example.com with your address, name, and a description of your issue so our Tech Support team can investigate and get back to you? Alternatively, you can call 1-800-SHENTEL and we can ***ist you over the phone. Thank you.
Aero sG @aero_exe
Reported 2021-04-24 12:51:30
@LivewireLWS get shentel bro it’s the best we’re gonna get down here
Reported 2021-04-03 18:47:39
@stx_rl @Shentel had CONSTANT latency after doing everything i could think of to fix it and then lost against a bad team in a $500 tourney
Madam Funsize @MadamFunsize
Reported 2021-03-30 08:32:23
Good Morning!!! Got my coffee, we are feeding the Prince Loki his breakfast now & I'll be on. I'm trying for my 11am EST stream but probably Won't be ESO today. Still working on PC stuff 😆 also having Net problems AGAIN! THANKS TO @Shentel everytime they "FIX" it gets worse. https://t.co/WQUML1BCwS
Longwood ITS @LongwoodITS
Reported 2021-03-26 11:48:30
@JillWohnson @macesin_smith @longwoodu Hi Will. It's Kim with the Longwood Help Desk. Have you reported your issue to Shentel's Help Desk? They are available 24x7 at (855)-267-7289.
Longwood ITS @LongwoodITS
Reported 2021-03-26 11:44:00
@macesin_smith @JillWohnson @longwoodu Hi Macesin. It's Kim with the Longwood Help Desk. Have you reported your issue to Shentel's Help Desk? They are available 24x7 at (855)-267-7289.
Reported 2021-03-20 20:25:59
shentel is bored of my hair apparently so she wants to dye it and i’m genuinely afraid one day she’s gonna drive all the way down here and show up unannounced with hair dye and gloves just ready to go
Brandon Yopp @ROXASBrandon123
Reported 2021-03-13 22:30:18
@Shentel has been going down/really slow at least once a week for the last month for me. Can you please fix your issues? I'm paying WAY too much for this monopolized internet service to be dealing with this headache when I have homework to do. Thanks
Reported 2021-03-10 18:49:42
@POTUS @CBS ok shentell phone service saying whitehouse is down then whoever is tapping said phone service is gulity.. https://t.co/qWzbf2SC86
Reported 2021-03-04 17:41:09
#Shentel currently there maybe outages or service is down! #Shenteldown info at: https://t.co/UJKle4Nl2N
Reported 2021-03-04 11:23:51
@longwoodu please fix shentelwifi across campus/apartments it is kinda embarr***ing that i and a few other people i know have to use hotspots in order to connect to our zoom calls.
Reported 2021-03-03 14:10:40
Your modem is offline but we have no outage in your direct area. Please remove the power cord and unscrew the coax cable from your modem for 30 seconds. If this fails to restore your service please give us a call.
Reported 2021-03-01 17:38:49
@ntesobsession Thank you for contacting Shentel Technical Support. I'm sorry you've been experiencing trouble with the services. We are aware of the issue with the guide, and have been working to get it fixed as soon as possible. At this time, we don't have an estimated time of repair. Thanks.
Reported 2021-03-01 09:31:59
@Shentel the ch 2 guide is broken in virginia (southwest nrv) please fix it!
Reported 2021-02-28 14:37:32
@kaw****yla Good Afternoon Kyla,
I'm sorry to hear you are experiencing this trouble, we have received multiple reports of this and are investigating the cause of the issue currently. Please bear with us as we work on a resolution, we will have everything back up asap.
Madam Funsize @MadamFunsize
Reported 2021-02-25 18:06:53
Numbers like these & I keep getting kicked!!! The technician will be here on Sunday between 10am-12pm EST everyone in my house having problems with the net & just found out the house phone too lol oh they gotta fix this, nothing but problems with them. 😓 @Shentel #InternetSpeed https://t.co/PSje0DniuI
Jacob Moore @JakeStuckAtHome
Reported 2021-02-24 02:12:23
hey, your internet sucks. Pls fix thanks @Shentel
Reported 2021-02-22 20:38:18
Here's to hoping that @Shentel can get the internet around here back to normal by Wednesday so that streams will be on. And so I can get things uploaded.
Still no ETA and I know why it's "down" but that doesn't make it that much less aggravating.
I wanna stream! 🤣
yep yep @KevKsbrugh
Reported 2021-02-22 20:04:05
@Shentel any outage in clifton forge or covington va this evening.