Reported 2020-09-19 21:25:57
@Shentel @KevKsbrugh As much as we all pay the company and considering its almost of the end of 2020 should have an outtage map or even a notification on the website saying there is an outage by now!Don't even give customers notification of price changes for packages we have to find them ourselves.
yep yep @KevKsbrugh
Reported 2020-09-18 15:58:35
@Shentel do y'all have an outage map that people could easily check without wondering if y'all will ever reply back. I've had tweets to your company about my service before and never received a reply back. It would be nice to have either one for help. My phone is internet as well
fix it please @KevKsbrugh
Reported 2020-09-18 14:52:19
@Shentel ****o shentel. Hope your day goes well. I was just wondering if there is an outage or planned maintenance check happing in the 24422 area as of to. Internet just stopped working all of a sudden. Thanks. Have a good day
Bob Edmison @bedmison
Reported 2020-09-17 08:18:35
@Shentel are is there an outage in waynesboro va this morning?
GCPS Happenings @GCPSHappenings
Reported 2020-09-11 11:36:57
GCPS has been made aware of an issue with Shentel internet in the area. If you have Shentel internet, and are having trouble connecting for virtual learning, please contact Shentel Support at 1800SHENTEL. GCPS is attempting to work with Shentel to expedite a resolution.
🇺🇸 Black Lives Matter. @CrystalDempsey
Reported 2020-09-04 16:20:44
@Shentel hi. Any word on when outage in 26205 area will be fixed? Lost a day of work.
Reported 2020-09-04 00:21:26
@Shentel is there an outage in 22801 area? Had outage at 2am this morning and now 12:00 am
Reported 2020-09-03 08:37:13
@xdFarukon Good Morning,
We did have an outage in that are and it has since been resolved. If you are still having trouble please give us a call so we can troubleshoot with you further.
Reported 2020-09-03 03:53:27
@Shentel Internet outage since 11pm Sep 2nd, 24502 area. I was told there would be an update by 3:30am. Any word?
Mike Dano @mikeddano
Reported 2020-09-02 07:01:09
"We are lowering our ***umption for spectrum investment by $10.4BN to $9.3BN," wrote the New Street ****ysts.
At issue is T-Mobile's C-band spectrum tests, its acquisition of Shentel, and how deep its pockets are.
Shawn Settle @Blue_Gold_304
Reported 2020-09-02 02:13:47
@Shentel why is my internet down? 25812
Johnny C. Woods, Jr. @JohnnyCWoodsJr
Reported 2020-08-30 14:39:16
@Shentel please restore the internet. This is not the time for outage. I need to do my work. #shenteloutage #phdlife
Clarence Flinn @ClarenceFlinn
Reported 2020-08-30 13:51:12
@Shentel is there a service problem in zip 26601? Was your when i got home from work at 8am. Still out now.
Todd Bryant @toddbryant5
Reported 2020-08-30 13:44:08
@Shentel don’t worry about updating anyone, or even acknowledge any outages on your network. Even if a carrier/backbone issue. Thankfully we’re not in a pandemic, no one works from home, all the kids will be at school in front of chalkboards tomorrow, etc.
Reported 2020-08-30 13:41:07
@Shentel is there an outage problem in the 24073 area code currently?
John Williams @elfin_john
Reported 2020-08-30 13:36:19
@BrandonRossL @Shentel They can't, their internet is down
Reported 2020-08-30 13:33:06
My @Shentel internet is down, and I can’t even call @Shentel because their phone line is busy. Amazing.
Stephanie Corvin @StephCWriter
Reported 2020-08-30 13:32:05
Good thing I have a DVD player and a plethora of DVDs since @Shentel's internet is down for some reason. Even the phone number... https://t.co/Km3ZxG3Iiy
Toby Hagan @TobyHagan2
Reported 2020-08-30 13:30:41
@Shentel nice way to (not) address a m***ive outage that covers quite a few of your coverage areas.
Megan Duncan @MegDunk
Reported 2020-08-30 13:21:04
Hi, @Shentel. My internet is down. When I try to call you, it tells me the call failed and hangs up. How can I get my service restored?
Reported 2020-08-30 13:16:54
@Shentel is you’re internet down your phone lines are saying call failed. Can someone please help?
Brandon L. @BrandonRossL
Reported 2020-08-30 13:01:57
Looks like @Shentel just went down hard.
Reported 2020-08-30 12:59:14
@shentel Is there a known internet outage for Sutton WV?
Services Down @servicesdown_
Reported 2020-08-30 12:57:13
🔔 #Shentel down?
🔗 Real-time status: https://t.co/qaF94lXq8A
🔁 RETWEET if you are affected too.
Reported 2020-08-30 12:43:18
@Shentel is there an outage in the 24073 zip code
John Ritchie @jritch8
Reported 2020-08-30 08:15:31
@Shentel is there an outage in 24522?
Reported 2020-08-25 12:43:38
@Cody_NoH8 We do have a large outage caused by a power outage from last night in this area. We are waiting on AEP to complete repairs at this time before we can start repairs. If you have any additional questions or concerns please give us a call at 1-800-SHENTEL.
Reported 2020-08-25 10:36:22
I called shentel today about a problem and the woman’s name was Karen. I thought in my head, here we ****ing go. But let me tell you what. BEST Karen experience ever she was wonderful! #makeKarensgreatagain
John Dudley @j_dudley
Reported 2020-08-24 10:20:41
@Shentel is there an outage near Farmville?
Reported 2020-08-19 22:58:49
@minisfn Good evening,
Currently, we have had no reports of issues in that area. If your services are affected, please give us a call at 1-800-743-6835. We will be happy to look into the issue for you. Our technical support lines are open 24/7.
Reported 2020-08-19 18:08:29
@Shentel is there an outage in the 2***1 area
Reported 2020-08-11 02:04:21
@Shentel Outage in Christiansburg? Lost connection around 11pm, "acquiring downstream link" since then, unplugged/replugged modem twice.
Reported 2020-08-11 01:08:19
@Shentel Internet has been down for 8+ hours here in Christiansburg, VA. When will this outage be resolved?
Reported 2020-08-10 11:39:00
@DivvyBoy Good Morning,
We did have an outage in your area earlier, however that has been resolved. If you find you are still experiencing issues please give us a call and we will be happy to troubleshoot with you further.
Reported 2020-08-10 11:37:50
@Johnfwatersjr @comcast Good Morning,
We do currently have an outage in your area. Our technicians are working to get this repaired as quickly as possible. I apologize for the inconvenience.
Stu Jones 😷 @DivvyBoy
Reported 2020-08-10 08:21:10
@Shentel Hi, there is an outage at Rocky Mount, any idea how long this will take to resolve, as my business unfortunately relies on an internet connection.
Neil McNeely @NeilMcNeely
Reported 2020-08-09 11:24:03
@Shentel need internet 24073. Is there an outage?
Neil McNeely @NeilMcNeely
Reported 2020-08-09 04:55:15
@Shentel having issue no internet 24073 Christiansburg va. Is there an outage?
Chris Acquafredda @ChrisAcqua
Reported 2020-08-08 11:04:05
@shentel is there an outage in 2***6? Can connect to wifi but it appears server won’t connect
Tate Jones @poTATEohhh
Reported 2020-08-07 12:12:04
@Shentel any current outages in Lynchburg 24502 down Timberlake?
Internet blipped our and isn’t coming back.
Reported 2020-08-06 18:21:05
@CoryBooker sit down Spartacus 🤣🤣🤣 NRA being evil? 🤣🤣🤣nope you meant @AFPIHQ https://t.co/K9rYvMvo0b how is your satanic lined pocket connections doing? Need a phone call try evil @Shentel they do all the dirty dumps🤣🤣🤣
Reported 2020-08-06 07:45:52
@TravisLeeHarri3 Good Morning,
There was an outage in your area overnight. It has since been resolved. However, if you find that you are still having trouble please give us a call and we will be happy to troubleshoot with you further.
William L. Ramsburg @RamsburgWilliam
Reported 2020-08-01 21:32:15
@JudgeJeanine NO AUDIO ON FOX NEWS SHENTEL COMMUNICATIONS HAS A PROBLEM WITH SOUND AND I CAN'T HEAR MY FAVORITE PROGRAMMING!!?😠🤔😡🗣
hayley 🚩 @ItBeHayley
Reported 2020-07-30 13:40:58
@Shentel no wifi in my Radford home with no indication of how long the outage will be. bill discount please 👋
Fred Barnard @TexanInVa3
Reported 2020-07-30 09:54:51
@Shentel Christiansburg and Redford are still down 14+ hours later. Latest I’ve been told is that the problem is under a road in Radford and must have City of Radford approval to dig. No ETA for service restoration. Is this correct? How many customers are affected?
Shane Hager @ImShaneHager
Reported 2020-07-30 08:55:30
@Shentel This is not a modem issue. I, as well as a Shentel technician, have both replaced the modem and router twice (my replacement is with brand new equipment). This is occurring in our entire neighborhood, not just in my home.
Reported 2020-07-26 15:28:08
@Shentel is your service down in fairlawn?
Ian Jett @Ian_Jett
Reported 2020-07-26 13:42:12
@cwdarney Shentel is the only cable provider down in Farmville. I’d love to be able to watch the O’s
Susan Sam Abe (Buddhist yet PISSED BEYOND BELIEF) @SusanAbe9
Reported 2020-07-26 09:30:40
Hey #Xfinity #Comcast: Have you been able to destroy another #SmartHome occupied by #disabled customers by renaming & merging band widths again? Why can’t you call? #Shentel’s #GloFiber here now! #BestBuy must fix your mess. @comcastcares my ***. https://t.co/w9NA2UBwNB
Reported 2020-07-23 09:41:52
@writegud Good Morning,
We currently do not have any outage in your area. If you are still having trouble please give us a call and we will be happy to troubleshoot with you further.