Is Shentel down right now?
(latest update November 27, 2020)
Shentel, officially Shenandoah Telecommunications Company, is a publicly traded telecommunications company headquartered in Edinburg, Virginia. It operates a digital wireless and wireline network in rural Virginia, West Virginia, Maryland and Pennsylvania. Shentel operates its wireless division as a Sprint affiliate. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Shawn Settle @Blue_Gold_304
Reported 2020-11-26 12:50:19
@Shentel Yeah that’s the problem, no one answers! I just sit there listening to your dumb music!
sereni&shentel @serenishentel
Reported 2020-11-23 21:54:45
PROMO - Buy 1 Get 1 FREE with our Mini Bow Down Duo gift set for only RM103. Choose your 2 favorite headbands from 32 colours. Promo exclusively online and ends at 10am, 27.11.2020. #sereniandshentel https://t.co/opcyfZqccv
Derek Barrera AI @DerekBarrera_AI
Reported 2020-11-23 11:04:26
Shentel, fix your program.
Stacy @domingo998
Reported 2020-11-21 20:21:17
Day 9 @comcastcares @Xfinity I can't begin to imagine what it takes to turn down 1.5m a month roughly. @Shentel is making a killing providing subpar services because we have no other option.
#stopthemonopoly #DoBetter
Derrick Gregory @dROCK122310
Reported 2020-11-21 16:35:31
@KevKsbrugh @Shentel Myself and my neighbor keep having same issue in Mount Solon, been happening for 3 weeks. Shentel came out to look at service at home and the lines near my home. That seemed to help for a few days now I am getting kicked off repeatedly today, 11/20/20. Trying a new modem Monday
Shentel @Shentel
Reported 2020-11-19 21:24:55
@ashnava2019 Sorry to hear that you are having issues with your services. We do not have any outages in any of our areas at this time. If you are having issues with your services please give us a call at 1-800-SHENTEL so that we can look into this issue.
♡Ashlee♡ @ashnava2019
Reported 2020-11-19 18:59:05
@Shentel could y’all get your **** together please. My internet has been down twice in the last hour. Tell me why Im paying more than I was with Xfinity and yet the service is WORSE. I switched in July and internet has been down 5 times since then. ****ing bogus.
Curtis Tate @Datjushappend
Reported 2020-11-19 18:31:49
@Shentel Shentel internet is down in my area and has been out since 9am this morning.
Stacy @domingo998
Reported 2020-11-18 15:16:02
Day 7 @comcastcares @xfinity until I get a reply for the letter i sent its still going to be daily tweets getting you guys to come to my neighborhood literally 2 street lights down. @Shentel has no motivation to provide better service with no competition.
Keelyn @xtw3ntyx
Reported 2020-11-16 07:57:39
@Shentel gonna ***ume there is another outage in parts of Appomattox again! Was working fine until this morning and now all signal is lost. $150 a month for internet is already outrageous but when it constantly cuts out that's even worse.
HiddenTides | #POCjustice @SadennaS
Reported 2020-11-15 00:24:39
Yet with other countries....
100 USD a month is for Shentel with 50 down 10 up... You are 100% price gouging rural areas of WV you scathing ISPs https://t.co/e7HPVj01il
Ken Bridgeman @bridgeman07
Reported 2020-11-12 16:51:33
#Shentel internet outage for almost 24 hours in Radford VA.
Shentel @Shentel
Reported 2020-11-12 07:08:50
@__tupaz I'm sorry to hear that you are having trouble. Please provide your physical address so we can look into this issue for you further.
Thank you,
Shentel
Rambo the kitty @ImmortalRambo
Reported 2020-11-05 16:25:23
Boy I wish Shentel would fix my internet before Black Ops launches
Sarah Smith Blevins @Lady_Blevins
Reported 2020-11-04 11:15:15
@Shentel Any ETA on a fix?
𝒅𝒂𝒕𝒊𝒏 𝐚𝐳𝐢𝐳𝐚𝐡 @azzhsayan
Reported 2020-11-04 07:02:58
i never see any business High cl*** people could go down into the village finding the poor. look at shentel lee! what a wake up call 🥺
Mike Reese @MikeReese71
Reported 2020-11-01 20:29:15
@SNFonNBC and @Shentel this is ridiculous! I pay money and this is what I get! What’s your fix for this?????? https://t.co/RokWLPs5Jb
Lari @Lari00751892
Reported 2020-11-01 09:29:26
@Shentel our cable and internet is down, can't get through the phone to someone. help.
Mary Jane Cook @MaryJan65217186
Reported 2020-10-31 07:56:13
@Shentel Our internet is completely down. It worked fine last night and we tried all the suggestions on your website. I put in a ticket. Is there an issue in the area?
April Gardner @potlessrainbows
Reported 2020-10-29 16:40:24
@Shentel Not sure actually. My daughter uses a hot spot provided by the school for her work now. After this many years.... I am not expecting a fix. I would just like my bill credited for time lost. This is why I didn't have internet for over 2 years. Still the same as before...
Ben @cocoayoc
Reported 2020-10-29 12:25:42
@Shentel how will I know if the current outage is fixed? 3 times I have lost and regained power lasting only for a few minutes.
Shentel @Shentel
Reported 2020-10-28 07:35:49
@jtstone1996 Jonathon,
We're sorry to hear you are having this trouble. Unfortunately I am unable to locate your account by your name. Please call us at 1-800-shentel at your convenience so we can get this issue resolved or schedule a technician to check further.
Thank you,
Shentel
Philip Taylor @PhilipT37128387
Reported 2020-10-26 15:01:38
@Shentel Internet has been down I. strasburg since Friday afternoon. Even now your call in line has last been updated Friday @ 3:15pm. It’s been 3 whole days. When is this getting fixed and what is the problem? People need reliable internet now more than ever.
Garrett R. @ITtechDad
Reported 2020-10-25 13:34:23
@Shentel Ah, gotcha. I was going off what your tech support told me last night with there being an outage in the area. Thanks.
Garrett R. @ITtechDad
Reported 2020-10-25 06:40:50
Hey there, @Shentel. Can't reach the internet here in the New River Valley. Known issue? And, if so, ETA on repair?
Annette Bartram Welch @Annette_Welch
Reported 2020-10-21 22:12:58
I know this tweet won’t load right now but Shentel internet doth sucketh immensely lately. Sincerely, a lover of Shakespearean tragedy. School children count on reliable internet and you’re letting them down. During testing week.
Shawn Settle @Blue_Gold_304
Reported 2020-10-21 12:49:04
@DocGTGray @Shentel They will take their time and have suddenlink fix everything cause they know nothing. We would be lucky to have it back by the weekend. I regret paying my bill this month! Signed all of Fayette County, WV.
Shawn Settle @Blue_Gold_304
Reported 2020-10-21 08:20:16
@Shentel Fix your service before you try new things
ᒎᵃⓈ𝓞Ň Ĥ @blakhoode
Reported 2020-10-21 07:31:38
Not a good time for me to be dealing w an internet outage! 😭 F'n @Shentel.
Sarah Smith Blevins @Lady_Blevins
Reported 2020-10-20 21:01:32
@Shentel my dad is without everything in WV. No phone, internet, or cable. Known issue?
Shawn Settle @Blue_Gold_304
Reported 2020-10-20 20:45:47
@Shentel why is your internet ****? I upgrade to 1 gig and since then it is ****! Why? Do you not know how to fix your stuff? I pay $200 plus for this **** *** internet! Why?
lil lyss 😘 @litwlyss
Reported 2020-10-20 12:07:26
Shentel service is out in the radford area , they fixing it but don’t know how long it’s gonna take or when they gonna fix it
Hank Burns @Nbr1Burns
Reported 2020-10-19 15:04:08
@Shentel customer service is garbage. You took every shortcut possible and ran my service through an old satellite dish, now want to charge me $50 to fix your half*** job.
Stacy @domingo998
Reported 2020-10-18 01:51:39
Please Comcast @Xfinity @comcastcares come down the road to Forest,VA. You're in Lynchburg. Our only option is Shentel and they're trash.
Dear Atty @DearAtty
Reported 2020-10-12 20:10:18
If the federal government shut down @shentel, it would take their customers 2 months to notice because it would be the same product we are used to 3 weeks per month.
April Gardner @potlessrainbows
Reported 2020-10-12 18:58:48
@Shentel my daughter is in school online due to covid. Plan on fixing the outage so she doesn't fail or what? Of course this is shentel.....but what do you care right? As long as I keep paying and you have a monopoly on slow EXPENSIVE internet.
Shentel @Shentel
Reported 2020-10-10 20:57:28
@Blue_Gold_304 We certainly do apologize you are still having issues with the service. We do show that the Anstead outage has been resolved. If your services are still out, please give us a call at 1-800-743-6835 and we will be happy to ***ist. Our lines are open 24/7.
Thank you,
Shentel
Shawn Settle @Blue_Gold_304
Reported 2020-10-10 17:12:52
@Shentel when are you gonna fix the internet in West Virginia?
Sarah Smith Blevins @Lady_Blevins
Reported 2020-10-10 13:06:32
@Shentel any idea when the outage in WV will be fixed?
Shentel @Shentel
Reported 2020-10-07 08:54:55
@MARK11OBRIEN I apologize for the service issues you've been experiencing. We'd be happy to take a look at this for you and see what else can be done. Could you please email us at support@shentel.net with your home address or statement number and a brief description of the issue? Thank you.
OBeast @MARK11OBRIEN
Reported 2020-10-06 21:43:29
@Shentel I wish someone there would fix our internet, I have called in now over four days and one Technician Visit yesterday, and continue to have our Internet drop out. I’m sure it will continue to be my owned modem or power outlet, which all p***ed your test.
Yann Ranaivo @YannRanaivo
Reported 2020-10-06 16:21:45
WideOpen Blacksburg is expanding its network with plans to put down 40 miles of fiber over the next year or so. This comes as Shentel/Comcast are expanding their footprints in the NRV. #fiberinternet #gigabit https://t.co/Ua3ECu7BtX
Xf @XianFarn
Reported 2020-10-06 10:04:00
@shentellya Me too calm down
Teri Minnick @TeriMinnick
Reported 2020-10-01 18:29:12
@shentel Are we no longer getting the increased speeds due to the students being home for school? Currently 10 down and 2 up..Thanks
Yann Ranaivo @YannRanaivo
Reported 2020-09-22 13:35:09
@nealf @Danielle_STS Yeah so that’s linked to Shentel’s plan, so they can basically use VT Electric’s spaces to lay down their lines.
Keelyn @xtw3ntyx
Reported 2020-09-19 21:25:57
@Shentel @KevKsbrugh As much as we all pay the company and considering its almost of the end of 2020 should have an outtage map or even a notification on the website saying there is an outage by now!Don't even give customers notification of price changes for packages we have to find them ourselves.
yep yep @KevKsbrugh
Reported 2020-09-18 15:58:35
@Shentel do y'all have an outage map that people could easily check without wondering if y'all will ever reply back. I've had tweets to your company about my service before and never received a reply back. It would be nice to have either one for help. My phone is internet as well
fix it please @KevKsbrugh
Reported 2020-09-18 14:52:19
@Shentel ****o shentel. Hope your day goes well. I was just wondering if there is an outage or planned maintenance check happing in the 24422 area as of to. Internet just stopped working all of a sudden. Thanks. Have a good day
Bob Edmison @bedmison
Reported 2020-09-17 08:18:35
@Shentel are is there an outage in waynesboro va this morning?
GCPS Happenings @GCPSHappenings
Reported 2020-09-11 11:36:57
GCPS has been made aware of an issue with Shentel internet in the area. If you have Shentel internet, and are having trouble connecting for virtual learning, please contact Shentel Support at 1800SHENTEL. GCPS is attempting to work with Shentel to expedite a resolution.