Is Optimum down right now?
(latest update July 14, 2020)
Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Optimum is owned by Cablevision and includes the service to former Bresnan Communications clients. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Minsung Kim @minsungbr
Reported 2020-07-14 22:02:41
@OptimumHelp Is the internet service is down on Zip code 11568?
Wang @Wang173869
Reported 2020-07-14 21:54:16
All our meats are gently tenderized to their optimum deliciousness.
We got fine dinosaur meats!
Took my money! Made me pay child support!
Come on down here and get you a slice!
Once they get their social security number, it’s over! Motivated! Motivated! Motivated! Motivated!
Valencia @VeeeKaaay
Reported 2020-07-14 21:42:12
@OptimumHelp Thanks for the lack of help...again. I fixed the problem myself...again. Can’t wait until the rate gets raised...again.
Iso @zuko_aIone
Reported 2020-07-14 21:39:36
@optimum***** @JP3GMAFIA I’ll drop kick yo 5’1 *** down there easy
Reverend Dr. Michael Rapaport *OFFICIAL* @nastyshittybutt
Reported 2020-07-14 21:17:07
i ordered this on 4/20 and it still hasn’t shipped...@OptimumHelp what are you gonna do to fix this? https://t.co/aqdHmmZmjl
Russ B @rblumenthal
Reported 2020-07-14 20:50:49
Hey @optimum and @AlticeUSA. As expected, your old and antiquated infrastructure is once again showing that it cannot handle the current load of customers online. Paying for 300 and getting less than 100 EVERY NIGHT. FIX IT #optimum #optimumonline #alticeusa @BrookhavenTown https://t.co/ZXK4XS50JK
Karen in NJ @Karen8280
Reported 2020-07-14 20:38:13
Another day, a different TV but same problem. @optimum @OptimumHelp #optimum #optimumcustomerservice #optimumsupport https://t.co/yfVKfD33C3
Donte M. Gibson @itsdonte
Reported 2020-07-14 20:10:04
@OptimumHelp any word on when the current outage in Brooklyn will be resolved? Haven't been able to use my internet service since the middle of the work day.
Joytoworld @Joytoworld93
Reported 2020-07-14 19:39:31
@PBS @NewsHour If we had smart leadership, we would be restructuring our educational systems IMMEDIATELY to operate without cl***rooms. Optimum? No, but we need to look at this realistically. Covid will be a problem for at least another year, and probably longer. Vote out the incompetance.
Fresh2Deaf @Constragos
Reported 2020-07-14 19:30:28
0 days without an outage. #optimum #outage #Bronx @optimum @OptimumHelp
Jamie Jackson @jamiejackson337
Reported 2020-07-14 19:21:55
@OptimumHelp What the **** is going on with the internet service in Litchfield CT. Every 20 minutes the modem resets. This has been going on for almost 2 weeks now. Fix the ****. Its always something with your company. Do better.
Fun Dev Stuff @FunDevStuff1
Reported 2020-07-14 19:16:54
@Optimum @OptimumHelp I pay for 25 download 5 upload but I'm getting 29.81 down and 3.68 up mbps
Megan Scanlon @meganscanlon5
Reported 2020-07-14 19:10:58
@OptimumHelp @xoxojulzz I have an issue that’s been unresolved for two weeks and can’t reach anyone either. Check dm
Joss Lee @Jossgreen_
Reported 2020-07-14 19:06:21
After seeing so many dissatisfied customers on the @OptimumHelp page. (I also have an internet outage) it makes me regret signing up with this company. It’s only been a day since I’ve had their service. @verizonfios please become available in all of BK NYC.
giblet14 @giblet141
Reported 2020-07-14 19:05:59
@CPUGuy_ @AlticeUSA @alticemobile Now my bill shows as $108.09 I got charged for an install iwas told was free and an additional $20 for optimum 300 I was also told was free as well as lied that I was getting 400 down. The automated system called when the department is closed. WTF. Altice is now the worst!!!
Angela Bonk @ateach0130
Reported 2020-07-14 18:59:17
@OptimumHelp still waiting for my call back... the message I received when I called was the same message from 6 hours ago.
Angela Bonk @ateach0130
Reported 2020-07-14 18:58:09
@optimum still waiting for my call back!!!!
Seoulツ @callmeseoul
Reported 2020-07-14 18:39:18
@optimum***** Until your face is broken wait nvm it’s been broken lmao
Fun Dev Stuff @FunDevStuff1
Reported 2020-07-14 18:36:52
@Optimum @OptimumHelp I pay for 25 download 5 upload but I'm getting 29.17 down and 3.67 up mbps
Nick Terranova @nickhvac00
Reported 2020-07-14 18:32:46
@OptimumHelp @amazon Not your problem it’s an Amazon thing
Me @craztole
Reported 2020-07-14 18:21:22
@mog1717 @OptimumHelp Either way, they always try to take it back into DMs, I had tried calling and it was just endless automated messages. There was an outage so that's all they told me.
Trip McNeely @EEZY___E
Reported 2020-07-14 18:00:39
@OptimumHelp It would be cool if I can actually get someone to help me with an billing issue.
Jack Grove @lime714
Reported 2020-07-14 17:45:45
@OptimumHelp @optimum My channels have been pixelating, audio sync is going off frequently. I have not been able to get anyone at Optimum on the phone or web for over a month. And yes I have restarted, cycled power, and even had IT guys try to fix it.
Fun Dev Stuff @FunDevStuff1
Reported 2020-07-14 17:36:47
@Optimum @OptimumHelp I pay for 25 download 5 upload but I'm getting 28.86 down and 3.47 up mbps
Laura Leal @lawraleal
Reported 2020-07-14 17:32:37
3 days without service @OptimumHelp @optimum #optimum 😡 2 hours on the phone to be able to reach out someone to help me and I have to wait even more for someone to come and fix my problem. I’m done it’s time to change to another provider. Worst #CustomerExperience
spenszwechers @spenszwechers
Reported 2020-07-14 17:25:35
@OptimumHelp PLZ HELP! Is the internet down in Long Beach, New York?
Robyn Payne @DameRobynPayne
Reported 2020-07-14 17:22:00
@optimum @AlticeUSA After taking my money yesterday, to insure that I could have a next day appt, the tech arrived at the last minute and told me I had to pay $65. His boss told me to call HIS supervisor AFTER I got in touch with CS. I don't work for you. YOU fix the problem!
fernandito DJ @djfernandito
Reported 2020-07-14 17:03:25
@OptimumHelp no internet at home and nobody answers the phone in this company, how am I supposed to fix this problem?
Fun Dev Stuff @FunDevStuff1
Reported 2020-07-14 16:56:51
@Optimum @OptimumHelp I pay for 25 download 5 upload but I'm getting 29.82 down and 3.74 up mbps
Ian Gerald @IanGerald5
Reported 2020-07-14 16:46:56
@OptimumHelp Your have awful tech support. Had several techs out to my home due to poor upload speeds for 3 months! I happen to know one of the line techs who narrowed the issue down to the 14mhz channel but he can't continue to work on it since they keep closing the ticket!
Matthias Ducciano @duccimane15
Reported 2020-07-14 16:36:51
@optimum has the nastiest, most rude customer service people ever. Avoid if you can!! Reps getting loud.. saying “that’s not my problem, that’s your problem”. They need EDUCATION ON HOW TO SPEAK TO CUSTOMERS. Please pull this call, embarr***ed to have paid you for service
Fun Dev Stuff @FunDevStuff1
Reported 2020-07-14 16:36:51
@Optimum @OptimumHelp I pay for 25 download 5 upload but I'm getting 28.66 down and 1.97 up mbps
G @German_r96
Reported 2020-07-14 16:26:17
@MSMuralles I was with optimum for 5 years never had an issue until this week. Moved onto frontier hopefully it’s not as slow as it was when it was 2 years ago
C @tatroe
Reported 2020-07-14 16:01:28
@OptimumHelp internet in and out all day today..could barely work today..any known problem in port Chester??
Vic Sage @18milesout757
Reported 2020-07-14 15:57:02
@optimum Two days without internet now how long does it take to fix a node?
Emmett @irishemski
Reported 2020-07-14 15:42:51
@OptimumHelp My system is so bad I am getting kicked off the internet 10-12 times a day on average and phone service even shuts down in the middle of conversations
DK13 @dk13_chrisdano
Reported 2020-07-14 15:26:40
@SP19hockey @optimum @verizonfios I got FIOS the first week it came into my area about 10 years ago. Never down once. I had a flaky DVR about 2 years ago that skipped on something I recorded, I called them and they gave me an option of next day delivery or swinging to Hicksville to pick one up. 1/2
Timothy Cipriano @localfooddude
Reported 2020-07-14 15:14:15
@OptimumHelp Thank you. The tech was AMAZING and found an issue up the pole and we have not had an issue yet!
Lesego Semenya @LesDaChef
Reported 2020-07-14 15:13:28
@KaBizela I have to be 100% though, I'm Bosch's amb***ador, so I can't go into the details about comparisons with other brands but I have a video on my YT where I unbox this OptiMUM kitchen machine.
I've worked with mixers for over a decade now and this one wins hands down. https://t.co/zCxyl4pKsv
Fun Dev Stuff @FunDevStuff1
Reported 2020-07-14 15:06:47
@Optimum @OptimumHelp I pay for 25 download 5 upload but I'm getting 32.13 down and 3.13 up mbps
Kevin Green @KevinGr92008391
Reported 2020-07-14 15:03:18
@medina_mtg I really don't see how this is an issue. Play the event, win prizes, get the experience. Crackin' packs has never been the optimum way of acquiring cards. Dare I say, it might even be fun?
Fun Dev Stuff @FunDevStuff1
Reported 2020-07-14 14:56:54
@Optimum @OptimumHelp I pay for 25 download 5 upload but I'm getting 31.54 down and 3.28 up mbps
SP19hockey @SP19hockey
Reported 2020-07-14 14:47:40
2nd @optimum outage in less than a week out here in Suffolk. No phone, internet or TV. Hey @verizonfios users, how stable is your service? May be time for a switch.
Fun Dev Stuff @FunDevStuff1
Reported 2020-07-14 14:46:53
@Optimum @OptimumHelp I pay for 25 download 5 upload but I'm getting 31.15 down and 3.18 up mbps
Fun Dev Stuff @FunDevStuff1
Reported 2020-07-14 14:36:51
@Optimum @OptimumHelp I pay for 25 download 5 upload but I'm getting 28.4 down and 2.88 up mbps
Fun Dev Stuff @FunDevStuff1
Reported 2020-07-14 14:28:05
@Optimum @OptimumHelp I pay for 25 download 5 upload but I'm getting 31.55 down and 3.31 up mbps
Fun Dev Stuff @FunDevStuff1
Reported 2020-07-14 14:26:46
@Optimum @OptimumHelp I pay for 25 download 5 upload but I'm getting 23.83 down and 3.39 up mbps
Lucius @ChrisLucius1
Reported 2020-07-14 14:24:51
@OptimumHelp Our apartment has been without service for over a week. We've called many times and even had a service appointment that Optimum canceled at the last moment due to a "known issue". I'm requesting a credit for the dates between July 3 and 14th.
Scott Miller @litagentmiller
Reported 2020-07-14 14:12:53
Second time in 2 days that we have a service outage and can’t reach anyone for help @optimumhelp
A. Saavedra @greatknave
Reported 2020-07-14 13:45:56
I'm a single-issue voter: I only want to see @optimum die.