just wear a damn mask @sjbelt
Reported 2020-11-26 19:18:44
@Martano81 @CaptianObvious @hotelsdotcom Maybe Ann from @hotelscomhelp can help you like she helped me. She took care of my problem in no time after calling them got no results
Reported 2020-11-26 19:03:25
@Martano81 @hotelscomhelp They finally added my free night. It was a pretty horrible experience. The problem is that none of the online sites have a contact where the person does more than read a script.
Henrik ✈ @ReisePapa
Reported 2020-11-25 03:56:11
@hotelscomhelp What is the problem? I inserted the questioned signs and nothings happens...like month before.... What can I do? https://t.co/hnfEcoy9hz
George Bullis @Mr_Bullis_
Reported 2020-11-24 15:28:41
@hotelscomhelp I spent an hour in chat with one of your reps and she couldn’t address an issue that was clearly stated and I provided her screenshots even. Disappointing. What happened to customer support?
Michael J Larson 🇮🇪🏉 @mj_larson70
Reported 2020-11-24 14:26:20
@hotelscomhelp ****o, issued vouchers are good for 12 month from date of issue. Has an extension been addressed? I have a large amount of vouchers and fear traveling to Europe will be delayed far into the spring.
Reported 2020-11-23 17:37:24
@brfootball @hotelsdotcomuk Got to love how David Luiz was stalking Vardy and the lads throughout the episode. It almost makes you question whether Vardy was in control of anyone in Europa House or the 2nd half of the Premier League last season. Then again, it'll probably be burned down by Red Star fans. https://t.co/iZoy1CzboH
Jimmy Blueper @JimmyBlueper
Reported 2020-11-23 14:13:19
@hotelsdotcom horrible service by https://t.co/X9l2aSjt1o the site is down not allowing me to book my reservation tried 10 times but they keep charging me and not booking the reservation all they want is your MONEY
Darren Rademaker @darrenrademaker
Reported 2020-11-23 08:00:11
@hotelscomhelp I did, I’ve spent hours dealing with you guys on email and the phone. Fix it please. Do the right thing.
Darren Rademaker @darrenrademaker
Reported 2020-11-22 23:13:31
Go to @hotelscomhelp and read their feed, I guess I’m not the only one who thinks their customer service sucks. No customer loyalty at all. Do not use this app, I did for years and as soon as I had a problem, they didn’t help at all.
Tom Walker @DrTomWalker
Reported 2020-11-22 14:53:34
@hotelsdotcomuk We are meant to stick in our households during a pandemic and lock down.
Kishan Ammadi @kishanammadi
Reported 2020-11-21 07:35:41
@hotelscomhelp Though I used my reward night, you’ve deducted my entire amount. Customer help desk says they can’t fix it. Is this your new way of looting money?
Reported 2020-11-21 05:50:39
@hotelscomhelp Where is my refund for itin 8009044985844. You said you will issue the refund receipt but nothing has been done. I can’t get through to your email and CS agents are useless.
Reported 2020-11-18 22:48:43
@hotelscomhelp I’ve been dealing with sane issue for three days. Spent more than three hours on hold. Countless emails with no resolution. You’re support is extremely unhelpful. I still have the same issue that is unresolved. Can you have someone ***ist me that can actually help
Virgin Hotels @virginhotels
Reported 2020-11-18 09:19:13
@KimHawk @richardbranson Hi @KimHawk thank you for alerting us on this issue. Can you share more info on what hotel you're trying to book a reservation? If you rather send along a private message, please email, email@example.com
just wear a damn mask @sjbelt
Reported 2020-11-17 20:22:19
Update. Some very nice person from @hotelscomhelp resolved my issue. Hate that it takes a Twitter rant to get help, but seriously appreciate their help!
Paul Walker-Macmahon @paul_walker_mac
Reported 2020-11-17 18:00:25
@hotelscomhelp Thanks to the masked hero who has been helping sort this problem out!!
Sandra Phinbow @SPhinbow
Reported 2020-11-17 15:47:47
@hotelsdotcomuk She’s got her down well!
just wear a damn mask @sjbelt
Reported 2020-11-17 14:57:06
Just found out that @hotelsdotcom is refusing to issue a credit because we were a no show for the reservation. We did show, @hotelsdotcom and the hotel we paid for could not resolve not having our reservation.
Reported 2020-11-17 12:45:01
@Blanemcc93 Hi Blane, @hotelscomhelp can help track down your refund!
Reported 2020-11-17 12:41:22
@AfromElBarrio We'd love to help. @hotelscomhelp can help you if you're having a specific issue or would like to provide feedback.
Reported 2020-11-17 09:22:06
@hotelscomhelp Is the website down? The captcha is almost impossible with five tries and doesnt load at all.
Reported 2020-11-16 19:32:15
@hotelsdotcom WHAT HAPPENED TO YOUR CUSTOMER SERIVCE? Been using you for years, and have a legit issue with my booking. I reached a rep in the Philippines who didn’t believe me. I offered to send pics of the property. Still no help. I’m done. Not cool
Reported 2020-11-16 19:29:50
@hotelscomhelp I can no longer use https://t.co/tqBB6jPWFr. you don’t back your customers. considering COvid and the downturn in travel, I would think if I had an honest issue with a booking you would help. Not so. Instead I got a rep in the Philippines.
Altaïr Ibn-La-Ahad @AanuAdeyemi1
Reported 2020-11-16 18:51:25
@ts07222 @TrollFo76433749 @N16_W8 @brfootball @hotelsdotcomuk No you fool it means you’d have to be in the Championsl League to be in an episode🤣
youre down there in Europa lmaoooo
Reported 2020-11-16 08:38:09
Great Find - Need It! #Accomodation #HotelscomUK “Albergo Antica Corte Marchesini” https://t.co/FwmnZ7a3Br < DETAILS
Mike Bidwell Independent Property Consultant @MPABidwell
Reported 2020-11-15 05:28:49
@hotelscomhelp Give me a good reason why I shouldn't start a campaign to advise poor unsuspecting clients to avoid your company by finally dealing an issue that I requested ***istance with over three months ago Case ID : [REQ:S-212749847] #appallingcustomerservice #lackofcontact
Reported 2020-11-14 10:23:50
@hotelsdotcom or at the hotel that closed down and yall never bothered to tell the people who booked there and we had to find out ourselves and scramble to get a room somewhere else
Louis Cook @peedeelou
Reported 2020-11-13 07:28:20
@jphall79 I got no room despite patiently trying for two hours but @hotelscomhelp got us covered ****her away without a problem.
Reported 2020-11-11 13:00:03
@hotelscomhelp ROB was terrific last night in helping me resolve an issue. Stayed with me virtually until all was solved. https://t.co/WCCUYAXxXp ALWAYS stands behind their bookings. Thank you 💙✈️💙
W Kuala Lumpur @W_KualaLumpur
Reported 2020-11-11 03:25:13
On your big day, walk down the aisle and start the next life chapter with your soul mate.
Get in touch with our wedding curator today to find out more.
T 60 3 2786 8888
#WKualaLumpur #WedYourWay #W❤KL #WHotels #WeddingWednesday https://t.co/QueRpGdiJH
Taylor Bolanos @taybolanos
Reported 2020-11-10 21:15:17
@hotgirl_sommer @GallivantNYC They just say it’s a non refundable deal. But like, New York was under lock down ??? The events I had planned for the trip were cancelled?? @WellsFargo and @hotelsdotcom can’t help either.
Tom Simes @thetomsimes
Reported 2020-11-10 14:05:14
@hotelscomhelp @Tesco I’ve had a booking cancelled by the hotel due to COVID-19 but have been refused a refund or re-issue of the £105 voucher I used for this booking (made in February). How can this be resolved so I can use this voucher (or just clubcard points) in the future?
Carmelite Aberdeen @Carmelitebar
Reported 2020-11-10 02:17:58
The count down is on... 6 weekends till Christmas! Visiting from Orkney or Shetland? Why not take advantage of our special Islander rate - call us to check availability! 01224 589101 or firstname.lastname@example.org https://t.co/afasuJU3Zs
Reported 2020-11-09 06:18:03
In case you are considering booking with @hotelscomhelp DONT! My issue is still not resolved. Completely incompetent and going round in circles!
Suzanne O'Donnell @MyLAOrganizer
Reported 2020-11-08 20:36:35
@hotelscomhelp @hotelsdotcom it's curious and all customers should be aware - I booked a hotel and went to shorten my trip and the price only went down by $8 when it should have been $90. Buyer beware there is a scam afoot @hotelsdotcom is stealing from you!! #SCAM
A Non @hardbrew
Reported 2020-11-07 23:19:56
@hotelsdotcom @dallascowboys I heard if the QB goes down you get to play in his place too
Ian Oakes @Ian__Oakes
Reported 2020-11-07 10:47:14
@hotelscomhelp . Their response 😂😂 “It’s one time use” Guess they didn’t read what I said because uh that’s the whole problem. I DID NOT GET TO USE IT. 😂 terrible. Worst customer service ever. https://t.co/HWStymkO0I
Reported 2020-11-04 07:10:35
@hotelscomhelp you have no cancellation policy! I guess I will try Expedia. Honestly your service used to be great. I remember the time when I can call you and reserve hotel. I guess those days are gone and replaced with broken app. https://t.co/W4G2VZrVCh
Mark Tuttle @MarkyTut
Reported 2020-11-02 04:28:23
@hotelsdotcom thank for wasting an hour of my time speaking to 3 of your agents all completely unhelpful. After calling the hotel myself I solved the issue instantly. Called you back to be told its not possible the hotel agreed a solution and argued with me! Worst service ever!!!
Daniel Hückmann @sanitybit
Reported 2020-11-01 18:34:48
@hotelscomhelp https://t.co/3VB5G0LDFr couldn't resolve a simple rewards issue even after this ^.
They "wish they could do more" but their processes won't allow it (aka broken). So... now I'm writing the Expedia board of directors with my feedback.
Customer experience isn't rocket science.
Addy (I follow back) @NotAdddy
Reported 2020-11-01 10:41:26
Just so you know @hotelsdotcom , your website is broken @briestuff 😂
nigel payne @nbpwba
Reported 2020-10-31 08:39:47
@hotelsdotcomuk You know France is on lock down and London will be by Tuesday , right?
Ursula McPhee @EUMcPhee
Reported 2020-10-31 06:41:13
@BBCXRay @lucyowenwales @roryboland @WhichTravel Tickets, Flights, & hotels booked for Euros in June. Tournament cancelled, tickets refunded ✅ Flights cancelled, money refunded ✅ Unfortunately @hotelsdotcomuk still won’t refund hotel bookings or issue a voucher ❌
David Stormer @DavidStormer82
Reported 2020-10-30 16:36:21
@Players_Lounge @dallascowboys @hotelsdotcom What a joke! The player lounge. We can’t afford go to a game and FYI we can stand watching one on TV. Players lounge lol. The issue I have is simply put; this team and the other 15 years worth don’t deserve a lounge.
Reported 2020-10-30 13:27:03
@hotelscomhelp I am trying to help my parents with an issue pertaining to a voucher issued for a canceled stay. Voucher will expire before they can realistically and safely travel. Can expiry date be extended?
Bending Wrongs @Monty_1981
Reported 2020-10-30 11:59:52
@hotelsdotcom ****o https://t.co/2lMXMPebDS would there be any chance you might keep to your promise and email the voucher that you have failed to issue already twice. We have now spent a total of 10 hours on chats and on the phone to Phoenix
Reported 2020-10-30 06:31:25
@hotelscomhelp really disappointed at your customer service can’t get any help and solve my problem
Castiel’s Granny @VJones76276297
Reported 2020-10-30 04:57:24
@hotelsdotcom Guaranteed the worst room in the hotel, where they haven’t bothered to fix the A/C in months and the handles on the water spigots are broken in half because they want you to leave so they can sell it to some other sucker at full price. You are punished. Don’t do it again. https://t.co/KQZYVuU8Bi
Martijn 😷 @MartijnSaly
Reported 2020-10-27 18:01:37
@hotelscom I have a problem with certain visual animations.
So in the fullscreen gallery, when clicking on a photo, can you please disable *sliding* the pictures? Literally anything is better than sliding.
Reported 2020-10-27 12:01:31
@hotelscomhelp website down app down ????