Michigan Ghostbusters @MI_Ghostbusters
Reported 2021-07-23 17:24:43
@googlefiber come to MI.
The Unqualified Expert @UnqualifiedE
Reported 2021-07-23 11:54:43
So AT&T broke my Google fiber and at least one water line down the road. The guys at&t hired are smashing through, the guy who came to fix my fiber expressed some concern they might bust a gas line.
B Sears @BSearsnc
Reported 2021-07-22 18:08:05
@googlefiber how many tech visits, support chats, support calls should it take to get service working? I have a useless 2G router here taking up space, doing nothing. When it did work,briefly, I had a blazing 50mbps wireless speed. Lots of nice people, no fix. Help?
Reported 2021-07-22 14:25:37
@googlefiber internet has been out in my area for almost 24hrs, now there is no ETA on when it may be fixed. Also no communication on why it's taking this long to fix an issue.
Brandon Pereira @brandonmpereira
Reported 2021-07-22 11:34:49
@googlefiber Your construction team left a safety hazard in our neighborhood that is impacting multiple properties. This has been a problem for nearly 4 weeks and has not been resolved despite a dozen calls and escalations. When will this be fixed?
AKA Ducky Momo @lee_fent
Reported 2021-07-22 10:26:00
@vlucas @joekarl But is it really a hard problem? Or is it a hard problem to solve without profit loss? I could see endless squabbling about right of way and domain issues (v. Google Fiber roll out issues in Austin and other locales)
Left in the South @BluedotGa
Reported 2021-07-21 17:30:57
Was on the phone with the @XfinitySupport person for 45mins and I still don’t have working cable. The message on my Tv says the problem is with xfinity but apparently can’t be addressed until 7/26.
$300 a month for cable!!!
I bet @googlefiber can set me up before then.
ronald campbell @rsc1176
Reported 2021-07-20 19:50:26
Well, @googlefiber @googlefiberhelp we’re on day 3 of intermittent service. I’ve been told it’s a fiber optic issue, neighborhood-wide. Fix it already. I’m sure we’ll still be charged for a full month…
Reported 2021-07-20 19:33:57
@Scopique @grilledcheese28 We pay $90 for 200 MBPS down/ 20 MBPS up. Google Fiber is $70 for 1 GB/1 GB.
We pay $40 for a Vonage line and can replace that with a $10 Google Fiber phone.
(It if were my call we'd just use our cell phones but, y'know, domestic bliss.)
Reported 2021-07-20 18:22:13
@Scopique @grilledcheese28 When we moved down here... I think 8 years ago, Google Fiber was coming soon! We even got a free t-shirt.
And now I guess soon? So yeah, plan accordingly. :)
James Inman @_james_inman
Reported 2021-07-20 14:38:44
@DougStanhope @ATT @DIRECTV I have Google Fiber and I'm never on hold since it never goes down and I'm never off line. At 1GB download and 1GB upload I read your tweets before you write them while they're still in your head @googlefiber
CompassionateCatfish.eth 👽🥒☠️😻 @bbrede86
Reported 2021-07-20 09:42:30
@googlefiber I'm paying for Google Fiber but your service technicians have yet to come and fix the downed line that allows me to connect and utilize your service. I've called 3 times now and have been told it would be fixed within 24 hours. It's been almost a week. Help?
CompassionateCatfish.eth 👽🥒☠️😻 @bbrede86
Reported 2021-07-20 09:40:49
@googlefiber what is the issue with your services in Nashville, TN? I've had to call 3 times now and have been told every time my services would be restored within 24 hours. Currently I've never been able to establish service with Google Fiber. I'm confused. Help?
Mathew Williams @Matheewith1t77
Reported 2021-07-20 08:31:23
@jasonh123456 @GameSpot Yeah I believe it was an AT&T executive that I quoted. I’m still mad at my town for turning down Google Fiber.
Reported 2021-07-20 00:28:44
@googlefiber There's a lot if research now looking at how ppl get less frustrated while waiting if there is clear, frequent communication about what is going on. The current system is not open information, it's incredibly shrouded. Google should fix that.
Reported 2021-07-19 23:45:22
@googlefiber Oh I already called that number in the morning and the afternoon and know that I'll hear "we know about the outage and will call you when it's repaired" robot that doesn't include any information about the expected timeline bc the city is responsible for repairs and you have no https://t.co/1XJ3IH2qrT
Josh Hollingsworth @Hollingsworth84
Reported 2021-07-19 20:27:51
Man... this doesn't sound promising @googlefiber @googlefiberhelp @sundarpichai #dontbeevil #googlefiberproblems
K. Hensley @Khenz112
Reported 2021-07-19 19:51:43
@googlefiberhelp Thanks for the suggestion, but I’ve called that number at least 5 times, emailed, visited a Google Fiber Space and used your support chat. I get the same canned response- a third party issue is delaying installation. I want so badly to like Google Fiber, but this is the worst!
K. Hensley @Khenz112
Reported 2021-07-19 19:26:16
I’m starting to lose faith in @googlefiber. A construction issue they said would take 1 to 2 weeks to fix is coming up on 2 months. It’s hard to do work from home with no internet. So disappointed. Might be the worst experience with a company I’ve had. So sad-@googlefiberhelp
🇯🇵🇧🇷🇺🇸Edson Yanaga @yanaga
Reported 2021-07-19 16:06:28
@ChrisShort @badnetmask @mattstratton @jpetazzo I have this one: https://t.co/6SI3UH5UWU. I have a dual-WAN with AT&T and Google Fiber. The failover worked pretty well. It took me a week to notice one of the links was down 🙂
Reported 2021-07-18 23:39:44
@peanutafool @googlefiber I got too when I move it’s straight but when it comes to the techs they’ll first send a dumb*** who only carries a screwdriver to troubleshoot/diagnose **** but can’t actually fix anything. Then will say someone else will be there in a few hours… and now I’m here
Reported 2021-07-18 19:07:37
If socialism includes everyone getting google fiber I’d be down
mg2030 |#DontSpoilTheRoyal #DontRambleTheScramble @mg20301
Reported 2021-07-17 01:13:50
For some reason google fibers been off all day, or at least starting at 5pm, no internet all day, but I guess it's alright since I'm playing shadow of the tomb Raider, still sucks there's an outage though
Sohail Suleman @ssuleman
Reported 2021-07-16 16:19:23
Internet down in Potrero Hill, San Francisco for the last five hours. Thanks for making me get caught up on filing. @googlefiber @Webp*** #notcool https://t.co/EX5hG8tOdt
Gary Blouin @GaryBlouin
Reported 2021-07-16 14:16:43
Yea! @googlefiber is coming!!!
Ran down the street to propose to the person that left the door placard. 🤣 https://t.co/2TMIF13Yhh
Soren Sodergren @Soren_Sodergren
Reported 2021-07-15 21:31:50
@googlefiber cut our current AT&T line during an install but won’t setup our internet (or fix line) for another 5 days. I work from home, so I’m screwed. Called #Google. Their answer “This happens. Nothing we can do. Can you go to a coffee shop?” https://t.co/cq5jf1IDMX
Rev_Utah #22 @rev_utah
Reported 2021-07-14 20:32:56
@TheLastSonOfBob Went down with Google Fiber? What were you using before that?
Vast Lee Tedious @stuckncubicle
Reported 2021-07-13 22:09:34
@SKPatel618 @googlefiber I switched back to xfinity and picked up a kit after 3 hours down. @googlefiber had high hopes but also have work to do.
L. Henry @Henry_LE74
Reported 2021-07-13 18:08:32
@BringOutTheDead Okay, so a google fiber installation crew just drilled into the vinyl siding on the back of my house without my permission. Who is gonna fix my house? F**k Google!
L. Henry @Henry_LE74
Reported 2021-07-13 18:07:54
@BringOutTheDead Okay, so a google fiber installation crew just drilled into the vinyl siding ofn the back of my house without my permission. Who is gonna fix my house? F**k Google!
L. Henry @Henry_LE74
Reported 2021-07-13 18:07:12
@BringOutTheDead Okay, so a google fiber installation crew just drilled into the siding of the back of my house without my permission. Who is gonna fix my house? F**k Google!
Pedro (aka Peter) Luis Pérez-Zubizarreta @wirechairs
Reported 2021-07-13 14:32:19
Gee could it be @googlefiber digging trenches all over the place for weeks now to install their high speed underground wares that could have been responsible for the current power outage in #Rockwood Durham?!?
Reported 2021-07-12 19:38:02
@googlefiberhelp @googlefiber 4 months in a row with an issue. No help from customer service other than “It is a construction issue and out of my hands”. Extremely disappointed in service.
Reported 2021-07-12 17:19:35
@VIZIOsupport have never been able to CAST to this Vizio TV. Could to my old Samsung. It will cast, then freeze within moments. Always. Google Fiber is my provider so there shouldn't be a problem. SO MANY ISSUES WITH VIZIO! I want a replacement. I've been complaining for months.
Reported 2021-07-12 16:43:17
Wanted to give a shout out to @googlefiber support... Internet went down while I was on vacation... They got someone out as quick as they could... When the tech discovered he could not fix they had the next support out in like 15 min... Thank you for the fantastic support!
Reported 2021-07-12 16:04:05
@VIZIOsupport BritBox is offering their channel for $39 for 1 year ending today. You don't offer it as an app so I can't buy it. Why? Because your TV is awful & doesn't CAST. I've tried support on this but no help at all. I have Google Fiber so shouldn't be an issue. It is. SMH
Reported 2021-07-12 16:03:18
@VIZIO BritBox is offering their channel for $39 for one year ending today. You don't offer it as an app so I can't buy it. Why? Because your TV is awful and doesn't CAST. I've tried support on this but no help at all. I have Google Fiber so shouldn't be an issue. But it is. SMH
Lola B @LolaBink
Reported 2021-07-12 12:55:18
Hey @googlefiber @googlefiberhelp It took 1 1/2 weeks to get a construction team here to fix the #GoogleFiber line on my house & now I can’t get internet installed until Thursday? That’s two weeks without any service. There’s a heat wave on. I’m stuck at home with no internet.
Bert JW Regeer @bertjwregeer
Reported 2021-07-10 20:07:02
@ANeilan ¯\_(ツ)_/¯ I am sad that there is a lack of competition in the US for broadband. My only other "option" is Centurylink which does a max of 80 Mbps down 15 Mbps up (IIRC) compared to Comcast where I get 1.2 Gbps down, 35 Mbps up.
In SF I have 1 Gbps symmetrical Google Fiber.
Taylor Dankmyer @tdankmyer
Reported 2021-07-10 18:14:19
UPDATE: @googlefiber has paid for nothing and gone silent after months of back and forth. Somehow a company worth billions, that wants to be an innovator in the Telco/wifi space is unable to respond or fix anything.
Me: Anti-Fascism Is The Only Rational Choice @WyrdestGeek
Reported 2021-07-10 14:55:16
@Ask_Spectrum No internet since at least 11:30 am CDT. According to https://t.co/Kg5Rulu04E it looks like this outage affects both St. Louis *and* KCMO.
MAYBE PROVIDE YOUR PAYING CUSTOMERS WITH AN ESTIMATED TIME TO SERVICE RESTORATION
#spectrum #spectrumoutage #GetGoogleFiber
John Fruehe @JohnFruehe
Reported 2021-07-10 09:46:19
@GaryMooreAustin @amyengineer @burneeed @googlefiber Actually, the utility ea*****t is in the back, along the fence line. Spoke to my architect about this (in a remodeling project now) and he said the bigger issue may be with city transportation, not telecom, as this inhibits egress to the street.
Gary Moore @GaryMooreAustin
Reported 2021-07-09 22:00:55
@JohnFruehe @amyengineer @burneeed @googlefiber What a pain..they really should fix this. I'm guessing it may not actually be "your" driveway...it's probably on the ea*****t....the city out a sidewalk down my street and took 8 feet of my yard... when I complained they pointed out it wasn't really my yard to begin with.....
Caleb McIntosh @CMcIntosh2015
Reported 2021-07-09 21:27:04
Hey @googlefiber, is there a reason why my download speed drastically changed in the last 2 weeks? Used to get 120-140 and now I’m around 30. Upload isn’t an issue. Also, why can’t I get WiFi connection in my driveway, but I can connect to my neighbor’s? We’re paying for @comcast
Amy Renee @amyengineer
Reported 2021-07-09 20:33:30
@JohnFruehe @burneeed @googlefiber That is crazy. And a hazard. And an outage waiting to happen. 👎
Alissa 🏳️⚧️🧜🏻♀️ Battlefield 2042 HYPE @CurvyMermaid617
Reported 2021-07-09 19:52:14
@Braddock512 Hey you're still getting Gigabit internet. I'm hoping my ISP @verizonfios upgrades the current gigabit plan to 1Gbps symmetrical (Currently near gigabit at 940mbps down/880mbps up) later this year and adds 2Gbps/1Gbps up next year to match @googlefiber
david helfman @david_helfman
Reported 2021-07-09 14:46:01
Xfinity’s down on my entire block but neighborhood nonce has Google Fiber 🙄 gimme a break
Reported 2021-07-09 14:39:20
@TjAllard @NPR The big players bribe and put red tape infront of any competition to new broadband companies to come in. In small towns/rural areas this is a m***ive issue as most don't offer anything near the speeds of city internet. Biggest example would be Google Fiber and why they stopped.
Reported 2021-07-09 08:14:56
@perryblunt @RoonieTweet @mattswider @techradar @Jake_Randall_YT I started using the extension a hr before it started. Just in case out early. I also have change my net services I have switched to google fiber 1000 up and 1000 down. All that and I got it. I didn't even try to add the 2 yrs protection
Robert Warchuck Jr @15_Bert
Reported 2021-07-09 07:25:41
@MariaBartiromo @MorningsMaria @FoxBusiness @parler_app Your TV channel hasn't worked for 2 weeks now. Google fiber provider says it's fox news problem