Is Consumer Cellular down right now?
(latest update May 16, 2022)
Consumer Cellular is an American postpaid mobile virtual network operator that offers cellphones, no-contract cellphone plans, and accessories. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Consumer Cellular Problem Reports
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Mike Wisgarda @NavigationDeck
Reported 2022-05-16 13:01:55
@Consumer_Cell Is CC website down? I am receiving error messages and cannot launch site. Mobile app is up but does not contain all info available on the main site.
Janet @janetnels
Reported 2022-05-16 12:27:22
@Consumer_Cell is your service down. My phone is not currently working. Not a happy customer currently.
Alonzo Jamison @AlonzoJamison2
Reported 2022-05-14 01:12:28
I'm hearing problems with people with older iPhones using truth social. Is that an issue with iPhone 5?
With consumer Cellular you get throttled down after 35 gigs
THE GIFT @TheKayShabazz
Reported 2022-05-13 09:58:13
Hey @Consumer_Cell why is your app always down? And why does the website rarely ever load?! I guess Iโm going to have to switch to @TMobile ๐ช
๐๐ต๐ฒ๐ฟ๐๐น ๐ง๐ถ๐ฐ๐ฒ, ๐๐ฑ๐ ๐ป @cheryltice
Reported 2022-05-12 12:52:12
@Consumer_Cell @grandpad_social That's all I asked & didn't receive from @Consumer_Cell who never offered any discounts off my bill for constant lack of cell service that supervisors there knew was an issue.
Stardreams @Stardreams9
Reported 2022-05-11 11:17:12
@TMobile goodbye t-mobile. Going to consumer cellular. Done with this sprint switchover that has been nothing but a problem. You suck!
Samara 'Sam' Lynn @samaralynn
Reported 2022-05-10 09:05:11
@Consumer_Cell just got off the phone (9 am, NY time) with a very knowledgeable rep of yours named Gabby who fixed my dad's issue. Gabby was excellent! Thank you!
Thembi Guman @guman_thembi
Reported 2022-05-09 19:16:58
@Consumer_Cell They've been EXTREMELY GENEROUS with their DATA PLANS, and I really am feeling bad that because of my financial situation i was approved for a FREE plan and almost feel like turning down the free plan to stay with Consumer Cellular. Unfortunately I don't have an income,but much๐
Thembi Guman @guman_thembi
Reported 2022-05-09 19:14:50
@Consumer_Cell has been THE BEST of ANY service provider I have tried and I've tried just about ALL of them. They have the best prices hands down, their website is extremely user friendly and contains any and all usage/stats data freely available in easy to understand formats.
Robert G. Flade @RGFlade1
Reported 2022-05-09 17:53:52
@Consumer_Cell A woman from corporate responded to my BBB complaint. Like everyone I spoke with, she was very respectful & apologetic. She had the ability to issue me the credit. THANK YOU. If I could have been transferred to her this morning it would have all been solved right away.
Jenni Kent @lights_rage
Reported 2022-05-08 09:06:13
i cant get signal with consumer cellular is there an outage?
andrew c giancontier @andrewcgiancont
Reported 2022-05-05 08:28:39
@Consumer_Cell Your double billing and selling refurbished phones are hidden! Do not use Consumer Cellular!! They stole 3 phone #'s we had for years ?Also shut service down while paid in full? https://t.co/8lrtTqESV8
๐ฆ Stephen Kloscak ๐บ๐ธ โพ๐ @stevekloscak
Reported 2022-05-03 19:12:24
@Consumer_Cell
Is there a problem with the signal in the 85338 area? I never had a problem with signal strength, till about a week ago. Never get more than 2 bars lately.
LEGO Jim @lego_jim
Reported 2022-05-03 13:08:50
@Consumer_Cell I am saddened to report to the world that @Consumer_Cell has refused to help me with my problem. Please consider their lack of customer service when signing up.
Cameron MacDonald @ayexcameron
Reported 2022-04-30 18:14:09
If Iโm looking for the worst customer service ever, @Consumer_Cell wins hands down. All the commercials saying otherwise are tragically misleading. ๐ก
James Wall @JamesWall
Reported 2022-04-27 01:19:08
TEAM! It's going down! May 5th at Scissortail Park Foundation the Worklahoma #JOB #FAIR Huge thank you and SHOUT-OUT to the following amazing companies that will be there:
Public Strategies, Consumer Cellular, Inc., Atrium Hospitality, Cabela's, Locke Supโฆhttps://t.co/3Zw0vhpY3J
andrew c giancontier @andrewcgiancont
Reported 2022-04-26 18:36:06
@Consumer_Cell @PatriciaPennan2 Under protest with full reservation of rights please end this nightmare asap! Not good business shutting service when paid in full! 3 phones all shut down?
andrew c giancontier @andrewcgiancont
Reported 2022-04-24 20:07:40
@Consumer_Cell Stay far far away from this cellular company shut down 3 lines while we were paid in full??Pros at dodging law suits!
andrew c giancontier @andrewcgiancont
Reported 2022-04-24 20:05:16
@Consumer_Cell Any word on 3 lines you shut down on us??Horrible people to deal with Consumer cellular can't get answers when they don't answer phones??Worst mafia like cellular company ever
๐๐ต๐ฒ๐ฟ๐๐น ๐ง๐ถ๐ฐ๐ฒ, ๐๐ฑ๐ ๐ป @cheryltice
Reported 2022-04-24 18:41:34
@Consumer_Cell @TMobile @grandpad_social I have followed up at least a dozen times since Friday. I was promised a @TMobile sim card to see if that would fix it. Then a @Consumer_Cell leadership member rescinded that offer. That is terrible customer service, especially after learning that it's a known issue.
@BBBureau
๐๐ต๐ฒ๐ฟ๐๐น ๐ง๐ถ๐ฐ๐ฒ, ๐๐ฑ๐ ๐ป @cheryltice
Reported 2022-04-24 18:30:10
@Consumer_Cell @ATT @BBBureau @TMobile 10+ hrs of support in 3 days & still no better off than b4. I shouldn't've had to waste that much time, especially when you know the problem is compatibility btwn Grandpad & @ATT & it affects all users. Customers pay the bill anyway even tho you know the issue.
@BBBureau
๐๐ต๐ฒ๐ฟ๐๐น ๐ง๐ถ๐ฐ๐ฒ, ๐๐ฑ๐ ๐ป @cheryltice
Reported 2022-04-24 17:08:52
.@Consumer_Cell were blaming AT&T for the issue but come to find out, they know there's an issue with Grandpad compatibility on @ATT network. That seems like something the @BBBureau should look into since they haven't done thing one to actually address the problem in over a year.
Grizalissa the dead inside cat @alissanowhy
Reported 2022-04-20 22:31:35
@nathanialjg egglands best and consumer cellular holding down the fort
Sherry Nist Corey @NistCorey
Reported 2022-04-18 16:55:32
@Consumer_Cell Back to square 1. Cannot reactivate without a phone. Cannot call โcause CC CANCELLED OUR SERVICE. Both household phones. Home with possible COVID & so what person should I flag down to use their phone & possibly infect to fix a problem I didnโt create????
Robert D Burlison II @noseall
Reported 2022-04-18 16:34:24
hard time bending down to pick up things. She has 2 medical degrees. Hey you at the top of CONSUMER CELLULAR. I think you, the CEO are an OK guy but your underling bureaucrats have blocked me in your computer from having a phone service with you. It is now too late. The
Mia Mia @So_Anghellic
Reported 2022-04-13 06:56:15
I was a T-Mobile customer for 10 years. I was a Sprint Tech expert for Asurion and I worked with Consumer Cellular. Hands down Mint Mobile is the greatest cellular service.
Consumer Amplifier, Powered by FairShake @ConsumerAmplify
Reported 2022-04-11 06:45:12
Do you have a complaint like this? What Consumer Cellular did:
on hold over 30mins trying to cancel service. unable to charge cell phone defective charger.
What would you like the company to do to fix the problem? https://t.co/V71orAIA3i
Old Nam Vet @JohnRot35436903
Reported 2022-04-08 21:02:37
@Consumer_Cell So after spending an hour on chat yesterday, 30 minutes with phone support today and 45 minutes at Target this afternoon they finally figured the issue was some "switch" that didn't get flipped on a recent update.
Worst support ever!!
Charlie Zegers @charliezegers
Reported 2022-04-04 09:01:58
Hey @Consumer_Cell - I'm glad to see that the billing problem you created on my mom's account back in January is something I'll have to call you to fix every month.
I do so enjoy these chats.
andrew c giancontier @andrewcgiancont
Reported 2022-04-02 06:19:19
Stay clear of Consumer cellular thief's big time! I'm on hold no for hours??Shut both phones off over new phone dispute? I guess they do own a lot of cell phone company's? Hope they get shut down very soon night mare๐๐๐
Black lives matter. | Geoff Grimwood @GeoffGrimwood
Reported 2022-03-31 17:57:14
@Consumer_Cell @FreiermanS This shutting down of the customer service line is straight up insane. The one thing I've never once worried about with your company is getting a good, competent, live person on the line quickly when I need.
Now the line tells me to call back tomorrow and hangs up??? Insane.
CM R @zip87001
Reported 2022-03-31 17:45:22
@Consumer_Cell I have been trying to contact you regarding my new phone service I purchased from your website. Your lines are down! Your website has NO instructions on how to do it though the instructions says to do it there!
Shelly Freierman @FreiermanS
Reported 2022-03-31 11:16:15
@Consumer_Cell hey Consumer Cellular, Iโm trying to sign up for your service, BUT your network is down AND you have shut down customer Service. Contact me.
MyOpinion815 ๐๐ฆ๐บ๐ธ๐บ๐ฆ๐ป @MyOpinion815
Reported 2022-03-31 03:06:17
@Jessicam6946 StraightTalk to Consumer Cellular person here. The phone isnโt the problem, committing crimes with the phone is the problem.
PHILIP CRAWFORD @MACKabiVIPer42
Reported 2022-03-30 00:36:34
Consumer cellular advertise $20 for unlimited text talk and data I checked it on Google Search only problem is it doesnโt tell you how many GB you get for $20 I think I pay $10 for 5 GB in case I use cellular on my cellphone
Karen M-is-for-Mask #SayGayAnyway Cook @CooksterKC
Reported 2022-03-24 14:19:37
@chewitt3 @ATT @Consumer_Cell I have a Pixel 2, which should not be affected by this issue, but here we are. Looking into getting a cheapie 4G just to see me through til hopefully my Actual Phone can be used again. By the way, AT&T had no idea what I was talking about when I called them today.
Karen M-is-for-Mask #SayGayAnyway Cook @CooksterKC
Reported 2022-03-24 09:27:43
Is anyone else having issues with 4G phones not being able to send or receive calls/texts because of @ATT towers? I'm very disappointed that @Consumer_Cell cannot provide a timeframe for resolution of this issue. Customers are expected to just wait for a signalโfor days or weeks?
Vee Cee @veecee265
Reported 2022-03-21 12:23:45
@Consumer_Cell You asked me to DM you and you don't respond. How can I get a resolution to my problem? My elderly mother should not have to go without a phone for 3 days!
John @Dummule
Reported 2022-03-20 18:13:35
Hey @Consumer_Cell not only is your phone service broken, but so is your website
KingDomRedux @KingDomRedux
Reported 2022-03-20 13:13:47
@ksandnfam @optometristrick @Pittsburg***** @thedarthside39 @New_AllyO Youโre confused, Granny. Put down the consumer cellular phone and get back to the nursing home. This **** is too much.
tenacious b @MamanUbu
Reported 2022-03-19 19:03:06
Hey @Consumer_Cell
You know that problem people are having with not being able to make/receive calls? This guy has figured it out!!
https://t.co/GeE1dx1pjY
I spent a huge amount of time yesterday waiting in queue for the chat, & tryin 5 things, but without resolving this...
DEBY JOHNSON @DEBYJOHNSON6
Reported 2022-03-19 14:21:16
@Consumer_Cell Waited over 25 mins to chat w/cust svc about NO calling abilities (in or out) since 3G network issue, kicked off chat!
WVmtnmama (same on Parler GAB, GETTR & CloutHub) @PresElectwvmama
Reported 2022-03-18 16:32:50
@Consumer_Cell 26 minutes holding to speak with a customer service rep to set up online acct p***word. Called yesterday and after holding for 20 minutes the rep said you website was down. They sure answer fast when you want to sign up for service.
Bodhi ๐ they/he @xfromdawntodusk
Reported 2022-03-18 15:34:45
@Consumer_Cell Hi. So I was just on hold for 30 mins waiting for cust svc. When someone finally came on the call she hung up on me while we were troubleshooting a problem. I never yelled or insulted her. She just didn't want to help. Really disappointed with CC customer service.
Jada Willingham 2.0 @JadaAppleValley
Reported 2022-03-18 09:21:27
When you turn your phone OFF, before bed and it continues to remotely turn back on during the night. Iโve ask Apple and Consumer Cellular for help with these odd issues. Still waiting. Iโve always been a good consumer. Never, not one problem with brands I consume from, until now. https://t.co/r3vfKhuvdF
Andrew Davy @c16e907a4e344cd
Reported 2022-03-17 21:49:02
I got Consumer Cellular and for for some reason I can't make calls!! You go to make a Call - it goes to End call? Anyone else having some issue?? ๐๐
Doon @doonaner
Reported 2022-03-17 11:10:12
@Consumer_Cell I can't make phone calls, but I can receive them. Spent about 30 minutes trying to troubleshoot the problem with a representative. Couldn't fix the problem and was told not to call again about this problem. I'm paying for a service I can't use, feels like theft.
Barry Drayson @BarryDrayson
Reported 2022-03-17 09:34:22
@Consumer_Cell cc down in 06905... Stamford CT... I can text... Cannot make. Or receive calls... Data fine.
andrew c giancontier @andrewcgiancont
Reported 2022-03-16 10:45:37
Do not deal with Consumer Cellular selling broke phones no customer service! 40 hours on hold 5 people telling 5 stories? Again stay far away from Consumer cellular! They hate this country also just how they outlanders? They refuse to fix problems or returns
๐Sarim | Support Ukraine๐ @SarimTheLynx
Reported 2022-03-15 16:56:20
@Consumer_Cell
The lack of communication is awful guys, service is back down for me in the middle of chicago
Your customer service lines are literally impossible to get ahold of
Been down for a total of 5 days within the last 2 weeks, absolutely ridiculous
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