Is BBVA down right now?
(latest update October 16, 2021)
Banco Bilbao Vizcaya Argentaria, S.A., better known by its initialism BBVA, is a Spanish multinational financial services company based in Madrid and Bilbao, Spain. Is it up or down? Is it down for me? Check the status or Report your issues below!
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āØYur favorite mistakeāØ @kayyyalesha
Reported 2021-10-16 12:34:00
@PNCBank_Help Iām from BBVA .. yāall locked me out my damn account and Iāve called for TWO DAYS STRAIGHT AND YALL KEEP HANGING UP ON ME!! Fix this **** I need to get into my account and my patience is very low
RAJ KOKATE @RAJKOKATE
Reported 2021-10-16 10:56:22
After 13 years being a @BBVAComp***BANK Customer, it's frustrating to deal with @PNCBank customer service and the issues they are causing, the offers on the credit cards are very bad compared to what BBVA offered. Already thinking of closing down my accounts and credit card.
Reginaš @Reginalee009
Reported 2021-10-16 10:19:39
@PNCBank_Help I tried my BBVA login says not correct. Which is very correct. I tried calling too manytimes to fix this but they keep hanging up after waiting over 30-40 minutes.
Sylvia Krajewska @SylK1984
Reported 2021-10-16 08:48:48
@PNCBank_Help Why is no-one answering the phone???? I have now twice told BBVA to close my account with them before they became PNC. I now have a PNC account opened that I did not open! What the **** PNC?!?!?! Someone needs to fix this NOW!!!
Foot-Ball fans @RyanThonenz
Reported 2021-10-16 00:03:34
@LigaBBVAFemenil @LichaCervantes @ChivasFemenil @TigresFemenil Match Fix š·
Foot-Ball fans @RyanThonenz
Reported 2021-10-16 00:03:15
@LigaBBVAFemenil @LichaCervantes @ChivasFemenil @TigresFemenil March Fix
Bill Byrd @BillByr68472660
Reported 2021-10-15 22:36:41
@PNCBank BBVA USA customer now PNC your Customer Service is terrible no person to talk to, you cut off my checking and savings accounts that's in the thousands. You need to fix this.
Sarena KittyAngel @SugarKitty4
Reported 2021-10-15 21:18:24
@Yelawolverine @PNCBank_Help Depending on what your issue is, one of the other numbers for a different department other than the "general help" line, may be quicker for you tomorrow, and more productive. They are in my replies to other BBVA members (I refuse to claim PNC as my bank)
Sarena KittyAngel @SugarKitty4
Reported 2021-10-15 21:14:54
@DarienSWilson @PNCBank_Help @PNCBank @BBVA_USA Compromised and they believe you are not who you say you are and they can not verify you! Or if you have a identify theft issue prior... The level of incompetence at the basic and "elevated" help PNC support is astonishing!!
Marc Weiss @MarcW45
Reported 2021-10-15 19:30:45
@PNCBank just had the āpleasureā of dealing with customer service @pncbank. 24 hours of calls before my problem was never truly resolved. Why oh why did I lose BBVA?
Patrick @Patrick61721881
Reported 2021-10-15 19:16:25
@PNCBank PNC customer manager at Fleming Island FL. the worst experience Iāve ever had and wondering how someone with this kind of attitude was even involved with PNC customer service. Thumbs down on my BBVA to PNC service.
Court šø @cdanilandon
Reported 2021-10-15 18:37:36
@tarahaelle @PNCBank @BBVA_USA @PNCBank_Help It's an absolute disaster. I also didn't have access to anything from the 8th - 12th. I'm blessed my husband banks elsewhere. I know others aren't so fortunate. I honestly can't believe they haven't at least publicly addressed or acknowledged this issue.
wordlass1š @wordlass1
Reported 2021-10-15 18:32:34
@tarahaelle @PNCBank @BBVA_USA @PNCBank_Help I live in the Northeast where all the news stations have investigative units to troubleshoot and publicize exactly this sort of problem. You probably have similar in TX. Maybe that will get @PNCBank attention.
Tara Haelle @tarahaelle
Reported 2021-10-15 18:27:08
@PNCBank @BBVA_USA @PNCBank_Help I have 20+ clients. Do you know how much paperwork it is to change direct deposit info for all of them and all their different systems (not to mention tracking down the right ppl at each client to do that)? That's HOURS of workāand $$$ in lost time as a freelancer, @PNCBank. 19/n
stacy-marie ishmael @s_m_i
Reported 2021-10-15 18:25:40
dealing with simple -> bbva -> pnc and just trying to have a functioning bank account has truly broken me
Tara Haelle @tarahaelle
Reported 2021-10-15 18:19:09
@PNCBank @BBVA_USA @PNCBank_Help Customer service canāt tell me my balance and canāt restore my access. I have to call a different number. They can transfer me, but current wait time is over 20 mināand theyāre about to close. I write down the number to call the next day. 11/n
Dave Michels @DaveMichels
Reported 2021-10-15 17:02:59
Evidently, the issue was that my BBVA userID was already in use with PNC. Import Fail. 1/ I find it hard to believe that my cryptic userid was duplicated, but it's possible. 2/8
UAB Gang Green @GangGreen_UAB
Reported 2021-10-15 16:57:41
It's @UAB_WSOC match day! Get down to BBVA!
š : North Texas
š : 7 PM
š: BBVA Field
#WinAsOne https://t.co/11I1RkR4yA
Dave Michels @DaveMichels
Reported 2021-10-15 15:34:46
@craigdurr @PNCBank @BBVA_USA At least you can log in. I can't login or get to anyone to fix it. I started with Comp*** bank which got bought by BBVA, now @PNCBank
Brandon Harper @MrBrandonHarper
Reported 2021-10-15 14:37:33
@PNCBank_Help The BBVA rollout is an absolute debacle. Iāve wasted 6 hours with an ill fated attempt to get my business accounts moved over. Been holding now for 2+ hours. Spoken to 7 people in 2 days. Branch phone lines down. Iām out faster than a fat kid in dodgeball.
Barry Richards @brichardstx
Reported 2021-10-15 13:46:43
@PNCBank_Help @BBVA_USA @PNCBank I went to my pnc branch office in College Station, Tx to get help with my accounts. Was told to scan QR code and text to enter the queue for a customer rep. After waiting 1.5 hours, I asked how much longer and was told that system was down and I needed sign in again, start over.
JayƩ Da'Vaughn @JayeDaVaughn
Reported 2021-10-15 13:24:46
Currently:_ Iām believing that @PNCBank joining with @BBVA_USA is the worst thing that could ever happened.
The customer service and issues have been terrible since September 13, 2021.
And Iāve been down since May 2008.
*prepares parting ways*
John Bennett @JTBen707
Reported 2021-10-15 12:52:03
@PNCBank_Help In changing from BBVA to PNC, my business account does not show of my 3 accounts. Account ending in 4876. Please fix this.
Gina @reginalee00
Reported 2021-10-15 12:21:35
@PNCBank_Help I canāt get in my account or access anything . I used my BBVA login I still wonāt work ?? I called multiple Times to fix up but they keep hanging up the phone . Please i need to get my account fixed
Jonathan Rice @mrcricket
Reported 2021-10-15 11:54:26
@PNCBank and @PNCBank_Help have been total disasters this week. I can't log into my account. My local branch can't fix it. I've been on hold forever. This is a total fail on the BBVA transition. Looks like I'll be getting another NEW bank that's not PNC.
Misael Landeros @MisaelLandero
Reported 2021-10-15 11:35:59
BBVA app is down again š„ŗ?! https://t.co/R1pW8kofS6
Anette Beebe @anette_beebe
Reported 2021-10-15 10:57:24
@mampara1 @BBVA_USA @PNCBank Yeah, that day turned into an hour on hold to be told I have to go to the bank branch (which I then did) only to be told the online system was down and that Iām probably going to have issues with online fund transfers because āpoliciesā that make no sense. I want BBVA back.
Tired@$fuqq75 @Tired_as_fuqq75
Reported 2021-10-15 09:15:48
**** @PNCBank so y'all stealing money now. Why the he'll did @bbva merge with y'all. He'll in a handbrake. One issue after another. ****ING HORRIBLE HORRIBLE HORRIBLEššššššCo.plaints being made ASAP
RUDI @mampara1
Reported 2021-10-15 08:10:04
@Trustandrelease Kent I've made several attempts, the only response I've gotten was on messenger, problem is their bots... @BBVA_USA @PNCBank
Tom Charde @tomcharde
Reported 2021-10-15 07:11:33
@BBVA_USA @PNCBank @PNCBank_Help It is now Day 3 since PNC abruptly shut down all BBVA credit cards before issuing PNC replacement cards to many BBVA customers.
15+ years as BBVA customer, multiple accounts & mortgages, never missed a payment.
Zero communications or acknowledgement from PNC or BBVA.
EttoreTorri @hectorgtorres
Reported 2021-10-14 21:00:23
@PNCBank_Help @PNCBank I haven't been able to withdraw anything this week since you guys transitioned the BBVA accounts. Hours waiting on hold and no one answers.
Can you at least reopen the BBVA portal while you fix the issues and hire more customer reps ???
Yung Tyranitar @noname70067626
Reported 2021-10-14 18:43:36
@PNCBank @energizerbunn33 Fix your system. Iām locked out of all my accounts from BBVA and have no access to any of my money. Card doesnāt work, I have no way of doing anything. I need food. This is beyond ridiculous, as soon as I get back in Iām switching to a bank where I know I can access my money
Bryce Wray @BryceWrayTX
Reported 2021-10-14 18:02:22
.@PNCBank_Help End of Day #3: same issue. Website instructions still say to use the #BBVA user ID and p***word. Website still rejects that. Surely seems you #PNC folks want all of us ex-BBVA customers to take our business elsewhere. #FailedMerger #ITfailure
Marci Cohen-Kellner @MarciKellner
Reported 2021-10-14 17:52:17
@Pncbank__Help BBVA customer...fix your website!!
musikmixxerkb @musicmixxerkb
Reported 2021-10-14 17:42:46
@PNCBank_Help I was able to reach someone at PNC corporate who fixed my issue. The main problem is with BBVA's former online account profiles that used to show all accounts (business & personal etc.) under one online user ID not making their way over to PNC correctly.
Jeremy Brandt @JeremyBrandt
Reported 2021-10-14 15:02:01
I've been through a lot of bank buyouts, this one between @BBVA_USA and @PNCBank has been the most bungled, non-thought-out, and terrible one I've seen.
* Main toll-free & branch phone numbers are broken
* No response to online chat
* NO online access to accounts for 2 weeks!?
CJ McCann @cj_mccann_
Reported 2021-10-14 14:40:39
I was a BBVA customer then they switched me to this crappy PNCBank and I canāt even pay my credit card bill!!!!
a7h13f @a7h13f
Reported 2021-10-14 14:24:29
@davis198944 @jessica53640817 @PNCBank_Help @BBVA_USA @PNCBank I'm having the exact same problem. I've been on hold for over an hour. The last rep said it might be 3-5 business days before my paycheck shows up. Unacceptable.
John Anthony Morris @johns_jewels
Reported 2021-10-14 13:47:28
@PNCBank_Help Too late. I had to go to a branch, and get a new card. Never had this issue with BBVA. Itās why I chose them in the first place. Issues with PNC on first day.
Aaron @aaronceder
Reported 2021-10-14 13:40:12
@PNCBank_Help I have spent over 20 hours this week since Tuesday trying to get a simple issue resolved. I am not sure why no one in your company can fix it. All I want to do is see the information on my 2 sons accounts which I had when I was with BBVA. I can't wait at your branches.
Doug Henning @drhenning
Reported 2021-10-14 13:14:06
@PNCBank_Help it looks like I made a good decision in advance to switch my banking from BBVA to another local bank... I expected a problem with this... It looks like I have some mail from PNC to see if I can get Quicken DL to work. I can use the PNC website to access my account.
debra carter @debraca30913269
Reported 2021-10-14 12:15:50
@PNCBank_Help We have been transitioned from BBVA to PNC and can not get our personal accounts to down load. We have been trying to get in touch with our local bank as well as by phone since Monday without success. I have held for eight hours and been disconnected every fifteen minutes.
MoeTradesIt @moetradesit
Reported 2021-10-14 11:55:10
10k wall at .021$? Very obviously being held down by mms. $FBCD https://t.co/K8YBB***Lh
nicole hawkins @ntdhawkins
Reported 2021-10-14 10:51:18
#bbva changed to #pnc. What a nightmare! Can not access my account at all. On the phone for several hours and in the branch. Nobody can help me! "we've never seen this before" they say! Escalating my problem... and I've got payroll to process! š¤¬#pncsucks
Mr. Crypto @dv8fromthenorm
Reported 2021-10-14 07:46:49
@PNCBank_Help bbva import, installed PNC iOS app, cannot make a payment have logged in and out several times pls fix
Jon Brown @jb510
Reported 2021-10-14 06:56:27
@mona_moore @ElleCreativeInc @PNCBank_Help I scheduled a call back yesterday from my business banker, got a call back in about 45 minutes, but they had no idea how to fix the issue of my personal account not showing up under my business login like it did on BBVA. Told me to try my personal login, which didnāt workā¦
Sarena KittyAngel @SugarKitty4
Reported 2021-10-13 23:39:02
@PNCBank_Help I mean, that's cool, BUT it's an Instant Transfer (literally) instantly happens and has been for the last 2 years that I've used Square, and used it w/ BBVA I pay for it!! My test transfers (2) went through without a problem, *surprise* instantly š±
Sooooo where's my $600!?!?
XĆ³chitl GarcĆa @Xochitl7
Reported 2021-10-13 21:53:25
@PNCBank_Help Why are you so chipper?! 1. My bbva username and p***word donāt work 2. I never got my account. How do you expect me to reset my damn p***word if you donāt give me that?! Fix your problems
Carol McLaughlin @missmac100
Reported 2021-10-13 21:09:43
@PNCBank_Help I realize a LOT of people were affected by the BBVA take over. HOWEVER, I went to one of your branches for over an hour & just hung up after waiting over an hour to speak to the 3rd person I had been transferred to help fix the error I keep seeing to get online.???
fortbrox @fortbrox
Reported 2021-10-13 20:50:44
@vocalvisualco @PNCBank @BBVA_USA The hope is crypto will help solve this problem.
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