Reported 2021-06-18 05:28:44
@ATGTICKETS Stuck at 29 in the queue - been at 29 now for 18 minutes. Is there a problem?
Liberty Horner @LibertyHorner2
Reported 2021-06-17 06:10:36
@ATGTICKETS @curiouslyquinn I’m having the same issue too
Lisa Toon @tisaloon
Reported 2021-06-16 11:12:40
@AMR2249A @ATGTICKETS This is the first time I've encountered this particular problem, although I do think it's always been a bit unclear how to just access your account without having tickets in your basked - not a brilliant user experience.
Strawberry Squirrel🦄 🏳️🌈 @Not_The_Brain
Reported 2021-06-12 13:26:45
@ATGTICKETS ****o. Why does it take soooooo long to get a response? There's a problem with my access account, I'm worried the seats I want will be taken before anyone gets back to me!!
Reported 2021-06-11 09:25:38
@ATGTICKETS is your website down? it won’t let me onto my account
Mr P @MrP_Spidey
Reported 2021-06-10 04:11:13
@AirtimeRewards do you know of a system issue tracking @ATGTICKETS transactions? Twice I’ve had to do a manual claim… 🙅🏻♂️
Kevin Gilmartin 🏴 DM • Gamer • Nerd @KevinGilmartin
Reported 2021-06-08 06:44:16
Uh-oh. Looks like the magic of today's Bedknobs & Broomsticks email has broken the @ATGTICKETS website. Has anyone tried Treguna Mekoides Trecorum Satis Dee to get it back on its feet? @bedknobsonstage https://t.co/NTTDFvIFnS
rebecca 🌞 @enjolraz
Reported 2021-06-07 09:30:41
@mynamemolly_ @ATGTICKETS if you stick it out to the end, they always do a call back. i’ve not got through in over a year, i just put my phone down for 40 mins then request them to call back! theyre then pretty quick!
Niall Brannigan @niallb1
Reported 2021-06-04 05:29:09
@ATGTICKETS Presale for PSB at Aylesbury is not working. I have got to the front of the queue a dozen times, only for it to crash. I'd like to give you my my money but, 🤷🏻
Jane Kleyner @JaneKleyner
Reported 2021-06-03 22:45:12
@RCArmitage @SFP_London @ATGTICKETS Good evening, Richard. I would like you to have many new projects. I am very pleased to learn about new films with your participation. You are a very talented actor. The stage king went down to the auditorium. Would you like to stage a play?
Reported 2021-05-28 15:23:00
@sundayshowtunes @ATGTICKETS @SundayWestEnd I had the same issue when I applied for credit. I just brushed it off thinking I was being taken for a mug. But you are right I had multiple tickets where I have potentially been charged a fee through no fault of my own. Glad you’ve highlighted such problem!!
Jemma Gregory @busmond
Reported 2021-05-22 07:39:21
@ATGTICKETS @ODonnelinho Did this get sorted? I’m having the same issue. So much for ‘leave the rest to us!’
BriFi 🏳️🌈 🐾 @brioche1967
Reported 2021-05-21 06:19:19
@DBogenbroom @stockton_globe @stocktoncouncil @ATGTICKETS Councils have ever diminishing control over schools, and the lack of funding for care is down to reduced funding from central government since 2010.
Chris Burnett @chrisburnett82
Reported 2021-05-17 14:28:39
@ATGTICKETS Thanks for the link and I have submitted this. The issue appears to be that the voucher number isn't recognised and should be valid until end of 2021. ATG seem insistent on me having to reschedule this show rather than have a credit voucher. This is now the 3rd time I'm asking 😑
Reported 2021-05-17 07:45:19
Thank you so much to the wonderful Cherelle @ATGTICKETS for sorting out my issue - happy to say that TICKETS ARE BOOKED for @moulinmusicaluk in Feb next year!
Reported 2021-05-17 06:43:13
@ATGTICKETS hi! Just sent a DM about a ticket issue I’m in the middle of, if you’re able to ***ist! 🙏🙏🙏
rebecca 🌞 @enjolraz
Reported 2021-05-17 06:21:47
atgtickets is broken 😭 https://t.co/nJJbJ7ckHq
Reported 2021-05-12 04:36:40
@ATGTICKETS Sorry guys, didn't scroll down 🤦🏻♀️
Jess Cave 💙 @JessHCave
Reported 2021-04-14 15:21:57
@ATGTICKETS Hi. I've sent you a DM (with my order number) about an issue with using my credit voucher to rebook Come from Away tickets - when I entered the details from the email it said the voucher had expired. Can someone please help ASAP? Thanks
Russel Guppy @russelguppy
Reported 2021-04-14 09:32:22
@SamanthaFarrer @ATGTICKETS Did they resolve the issue? We are having a similar issue....
Russel Guppy @russelguppy
Reported 2021-04-14 09:30:56
@_MissieBee @ATGTICKETS We are having same issue, have you got the new voucher yet? Did it work?
Molly 🦇 @mynamemolly_
Reported 2021-04-14 07:16:23
@enjolraz @ATGTICKETS That’s awful! I hope they fix it.
Shaun Williams @Shaunmjwilliams
Reported 2021-04-14 05:45:42
@westendwilma @ATGTICKETS Same! My voucher expired, why they can’t just give a refund is beyond me, it’s leaving a sour taste in my mouth from booking advance tickets with them, it’s going down bill since they were taken over
Neil Tickner @Chandl3r6
Reported 2021-04-13 11:43:56
@ATGTICKETS Will someone please address my issue raised in the DM I've sent...or is this Twitter account as poor as your customer service online & on the phone?
Elaine 💙 @Ewood_Elaine06
Reported 2021-04-12 01:52:16
@PaulTaylorMills @HeathersMusical @TRH_London @GrandTheatreLS1 @BKL_Productions Loving it that Twitter has been awash with news of shows reopening, Paul 😃 Only problem is that @ATGTICKETS are still listing completely different touring dates which will be confusing for anyone wishing to purchase tickets 🥴 Looking forward to #MTFestUK / @fest_mt! 🎭 https://t.co/UZpvT0Svxs
kathryn beaumont @BeaumontKathryn
Reported 2021-03-26 04:34:40
No idea why firms can process payments so quickly but take so long to issue a refund. @ATGTICKETS @Expedia @opodo etc are culprits. However, in my opinion @premierinn , @thetrainline , @marksandspencer and @AmazonUK are brilliant. Huge thanks to the good guys. @MartinSLewis
Reported 2021-03-25 05:34:04
Hi is there a phone number I can call to sort out a problem with some rescheduled tickets
I can't get into my account so a phone call or Web chat is the only way. Thanks
Ken Davenport @kendavenport
Reported 2021-03-24 13:00:14
When there's a crisis 1 thing is guaranteed . . . there will be opportunities. Looks like @ATGTICKETS is betting big on Bways return. I'd bet big that in 10 years, they'll be saying, "One of the best things we did was double down during the pandemic."
joanne molyneux @joannemolyneux4
Reported 2021-03-19 18:53:45
@lynnepattison @ATGTICKETS Link is broken on my email too, and on your website when buying tickets there is no option to select VOUCHER for payment. How are vouchers to be redeemed. Please add this to the check out process
🎵 Everlong 🎵 @DovesPenny
Reported 2021-03-19 13:37:51
@ATGTICKETS I have an account issue. Its a disability issue can someone please help? Thank you
Barbara Thornley @BarbThornley1
Reported 2021-03-16 04:54:44
@ktpops1 @ATGTICKETS It would appear ATG are having an issue with their legal statements which declared - if your performance is rescheduled, your ORIGINAL tickets and seats will be automatically transferred. IMO Making more MONEY!
Emma stewart @Emmaste64012692
Reported 2021-03-15 08:07:50
@YesIamDMitc**** @ATGTICKETS This is very poor customer service. We are having the same issue
polly herbert @pollyherbert5
Reported 2021-03-15 06:57:09
@BethJohnsonx_ @ATGTICKETS I feel let down as we have 3 shows booked with them and have shown loyalty not asking for refunds and then we get tickets which have moved from the weekend. Now thinking of asking for refunds for the other 2 shows as we have young kids and need weekend shows.
Reported 2021-03-15 06:52:09
@atkinson_lynn @ATGTICKETS I have exactly the same issue. I can’t think of any reason why the seats should change. I have contacted them, will be interesting to see the explanation!!
Kate Carpenter @CarpenterKate
Reported 2021-03-03 11:44:38
@Renegadeangel5 @Deliveroo @ATGTICKETS many companies doing that this year. I admin for a widowed-young charity @WidowedAndYoung - this is sensitive issue for many, members welcome this thoughtful approach.
Mark Shenton 💙 @ShentonStage
Reported 2021-02-24 15:22:30
@OfficialTracieB @alfieboon2001 @psychlops @42ndStreetLDN @gavinccyoung @OfficialALW @DMTWestEnd @ATGTICKETS @MattHemley @RiaJones67 Also a problem for the more generously proportioned. My husband and I have enough trouble spilling over into each other's seats as it is, without trying to share one!