Merlin X @melmeyrick1
Reported 2020-11-24 14:00:39
@ATGTICKETS @ActingforOthers @LockdownThtr Why does @ATGTICKETS NOT refund booking fees when they cancel shows, even when they have agreed to do so?!! I have an email from them agreeing to a full refund including the booking fee, but they have only refunded the ticket price!! So disappointed!! Never let me down before!!
Laura 🥰 @lauracain22
Reported 2020-11-20 09:30:45
@MollyCStanton @ATGTICKETS I'm having the same issue too 😭
sarah dodd @sazzlesnaps
Reported 2020-11-20 07:22:25
@MollyCStanton @ATGTICKETS I’m having the exact same issue!
Evan Olmos @EvanAcoustic1
Reported 2020-11-19 23:56:25
@ATGTICKETS there is a glitch in your ticketing system where I can’t type in my credit card number on both mobile and computer. Please fix!
The Alexandra @thealexbham
Reported 2020-11-18 05:37:21
@Sarahhbaker2303 @brumhippodrome @QdosPantomimes @CraigRevHorwood @TheMattSlack @Sootyandco @DoreenTipton @TNLUK @ATGTICKETS Hi Sarah, please can you DM us with your issue so we can get this fixed? Thanks.
Tom Watts @Pioneerbutcher
Reported 2020-11-18 05:30:25
@ATGTICKETS Hi, trying to book tickets to Robin Hood in Birmingham but get a 'Payment Failed' error each time we try and pay, regardless of whether we enter card or Paypal. Tried getting through on phone with no luck - is there an issue with the booking system?
Reported 2020-11-18 05:27:44
@ATGTICKETS @ATGTICKETS is your payment online system down?
Viviana Horwood @VivianaLH
Reported 2020-11-16 14:04:54
@ATGTICKETS Forgot to say. Thanks @ATGTICKETS You sorted out my issue and I have tickets! Something to look forward to. 😀
mud 2.0 @mester841
Reported 2020-11-06 12:23:44
@JasonManford @ATGTICKETS @PalaceAndOpera Thought we were all back in lock down Jason.?
Reported 2020-10-27 11:38:12
@ATGTICKETS Hi, is it correct that if I am unable to attend the revised date of the panto that I booked 3 days before you cancelled it, that i am not eligible for a refund? Even if i purchased the insurance? Seems a bit naughty that 1. You let me book and 2. Won't issue a refund.
Dona B. @donita_b
Reported 2020-10-26 11:35:17
@RevolutApp @TheFCA ATG TICKETS provided ARN numbers and dates of the chargeback transactions. However, your team hasn't solved the issue yet and the funds haven't been given back to me. They don't even give me a timeframe. Do I need to seek legal ***istance?
Dona B. @donita_b
Reported 2020-10-26 11:34:12
@RevolutApp @TheFCA ATG TICKETS provided ARN numbers and dates of the chargeback transactions. However, your team hasn't solved the issue yet and the funds haven't been given back to me. They don't even give a timeframe. Do I need t seek legal ***istance?
BroadwayWorld UK @BroadwayWorldUK
Reported 2020-10-25 18:40:30
Did you catch Sir Ian McKellen at one of his 80th birthday shows in 80 theatres up and down the country last year? Anyone see him in Orkney? What a wonderful gesture to our theatres @ATGTICKETS #OlivierAwards
Reported 2020-10-10 06:57:13
@EmmaRBull @ATGTICKETS having exact same issue @ATGTICKETS
Mary Kenyon @MaryKenyon11
Reported 2020-10-09 14:21:25
@ATGTICKETS Have sent requests for refunds for our Lion King tickets but I received ATG email yesterday advising if I didn’t let them know what I wished to do they would solve the problem in 3 days.I have told them I wish a refund and even have a Case ID number.#needarefundplease
Reported 2020-10-09 11:08:17
@ATGTICKETS I’d like to say thank you to your customer service agents who dealt with my tickets issue yesterday and today. The lady yesterday, and gentleman today, were very polite, helpful and understanding. As an access member it is always appreciated.
Charlotte Clarke @ChrClrk
Reported 2020-10-08 04:26:15
@ATGTICKETS Yep no problem ill do that now thank you 😊
Thomas Hayden Millward @WestEndReporter
Reported 2020-10-01 05:21:31
Happy #NationalPoetryDay, folks! 💃🏻 #nationalpoetryday2020 @prettywomanuk @TeamPiccadilly @ATGTICKETS @bryanadams @jammyprod @dannymaconline @Aimieatkinson #Theatre #Musical #TheShowMustGoOn
Nicola Fern @maddiezahatter
Reported 2020-09-28 09:31:56
@ATGTICKETS can you help with this problem? My code expires in 2 days, I have a credit voucher from a cancelled performance, the venue box office is shut. I’ve tried several times. I had selected tickets by email but that appears to be unavailable after I enter payment details. https://t.co/VSSwgD1QbV
Reported 2020-09-25 12:15:05
Had the nicest chat about Theatre with an @ATGTICKETS telephone rep today. Superb customer service & sorted my issue out very quickly. Lovely to chat with someone so p***ionate about theatre & the industry.
Feel free to p*** on my thanks to his manager if you want more details.
Reported 2020-09-21 04:21:30
@NessieFromDLoch Hi Nessie. Are you still having this issue? Can you please email our team? email@example.com
Alan Carr at buttercream and blooms @AlanCar98984374
Reported 2020-09-12 08:14:51
My heart was broken last night. My beautiful daughter Megan lost her job as deputy manager at The Amb***ador theatre group. She dedicated 16 years of her life she worked harder than anyone. I collected her many times at 3am after doing a double shift. Sad day. @ATGTICKETS
Kirsty Diamond @DiamondKirsty_
Reported 2020-09-11 16:16:02
@ATGTICKETS is there an issue with the site to buy membership? I keep getting an error message (but card details are correct etc).
Neil Pearson @neilp66
Reported 2020-09-08 04:43:33
@ATGTICKETS could you advise on a refund for tickets purchased for back to the future please, seeing as it's not coming to Manchester again now and heading off down south