Is ATG Tickets down right now?
(latest update September 18, 2021)
The Ambassador Theatre Group (ATG) is a major international theatre organization and a market leader in theatre ticketing services. Is it up or down? Is it down for me? Check the status or Report your issues below!
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ATG Tickets Problem Reports
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Wendy Pennington @wiganwendz
Reported 2021-09-18 03:38:52
@Tazmac25 @BatTheMusical @robemery @jayscheib @julianstoneman @ATGTICKETS @Glenn_Adamson Interestingly, had similar experience at Billy Ocean Thursday. Very excitable people behind us, running down aisle towards stage, dancing in front of other people's seats, squealing, talking, Guy stood on my foot when dancing in front of us. Stewards tried but failed to stop them
Taryn Goulsbra @Tazmac25
Reported 2021-09-18 02:50:50
@cats4smm @BatTheMusical @robemery @jayscheib @julianstoneman @ATGTICKETS @Glenn_Adamson Yep totally this.
The issue next to me went and got another bottle of wine at interval so he was only going to get worse!
Btw he was a 50 something so old enough to know better ...or not obviously
Sandra Jane @PriddleSandra
Reported 2021-09-18 01:37:51
@Tazmac25 @BatTheMusical @robemery @jayscheib @julianstoneman @ATGTICKETS @Glenn_Adamson Taryn, I have DM @BatTheMusical with this exact problem. @julianstoneman please listen! This is a serious issue. If you had access to the 🦇forums you would understand the enormity of the problem. Fans are selling,cancelling their tickets in droves. Make pre show announcement.
jenny green @jefnasuki
Reported 2021-09-17 23:11:19
@Tazmac25 @BatTheMusical @robemery @jayscheib @julianstoneman @ATGTICKETS @Glenn_Adamson My issue was the couple behind us talking throughout the whole show,kicking the base of my seat in time to the music and getting up and down to get beer/go to the toilet.
The staff were told at the interval and did nothing.
Taryn Goulsbra @Tazmac25
Reported 2021-09-17 18:28:26
@TheOfficialTom @BatTheMusical @robemery @jayscheib @julianstoneman @ATGTICKETS @Glenn_Adamson The fact they have people walking out at interval is a major issue.
The beat certainly is not mine right now. https://t.co/axMQj1NwEY
Allison @Allison87141747
Reported 2021-09-17 18:08:14
@Tazmac25 @BatTheMusical @robemery @jayscheib @julianstoneman @ATGTICKETS @Glenn_Adamson I sang every song when I saw this….all 4 times, but it was under my breath so I didn’t bother anyone. We had some people at one of the shows that would lift both arms up and clap and laugh really loud. Once they were told to keep it down they were good. Do that at a concert!
Ann Storey @emeraldann69
Reported 2021-09-17 15:33:33
@ATGTICKETS how can you let people buy tickets, issue tickets then cancel a performance in a space of two weeks? Gutted is an understatement - you must have had an idea it would not go ahead
♠️ Mike ♠️🇬🇧🇩🇰 @Mike_H_1977
Reported 2021-09-17 11:47:25
@ATGTICKETS brilliant customer service. Resolved issue in about 5 minutes! Thanks!
danielle @DaniMurinas98
Reported 2021-09-17 09:16:31
@ATGTICKETS I’m not behind g funny but I’ve been on hold for an hour and a half just to try and get my problem sorted, I haven’t heard back from my complaint form and there’s no other email address. It’s a bit of a joke.
Sinand Redemption @ProudSinner
Reported 2021-09-16 07:36:36
@Snow_Mufc @gigsandtours I’m having the same issue with @ATGTICKETS they are giving me refunds ok. Sad because I would prefer to go to the gigs. But as they’re playing fascist - I’m not playing gigging.
Rachel Marchant @jagosmum
Reported 2021-09-15 05:58:32
@ATGTICKETS Please can someone reply by DM? I need the dedicated number for theatrecard holders. I held for 46 mins yesterday and 25 mins so far today. I can’t solve my issue online and your web enquiries take 15 working days for a reply!
robert cronin @robertcronin84
Reported 2021-09-15 05:13:55
@ATGTICKETS totally uncontactable re:ticket issue. Hours waiting on the phone and no answer, no reply to multiple emails. Never saw anything like it. And no reply to DM.
Megan Laybourn @UXMeg
Reported 2021-09-14 17:30:08
@ATGTICKETS Is there a problem with the site? Been staring at this for about 15 minutes after clicking 'Continue to checkout' https://t.co/xya4HAqbcu
carter @Carter44655
Reported 2021-09-14 07:01:03
@iancwebb @ATGTICKETS I was so terrified when I had problem with my account, i talked to their customer care and support but all to no avail, i was told to text @bersiqh on Twitter, he helped me all thanks to him, if you have any account related issues kindly text him. He’s tested and trusted ✅
Stacey @missclarkin
Reported 2021-09-14 06:21:21
Can anyone help? @ATGTICKETS have cancelled our once in a lifetime tickets for @SchoolOfRockUK at @WokingTheatre, but wont give us a refund, only a credit note! We’re traveling down from LEEDS for this front row experience, have had it taken away at last min & they won’t refund!
Ian Walker @ian_walker7
Reported 2021-09-14 06:13:20
@ATGTICKETS @ApolloVictoria Would not come near one of your theatres. You introduced a Vaccine Certificate requirement when this was not mandated by Governement. I did not use the rescheduled tickets I had bought, but then Government withdrew the p***port issue. Hope ATG did too.
Mark Shenton 💙 @ShentonStage
Reported 2021-09-13 11:55:44
@simonkaston @CamlettCorner @NimaxTheatres @DMTWestEnd @LWTheatres @ATGTICKETS @TrafalgarEnt It really has become that mask wearing is more honoured in the breach than the observance.... If/when the West End is forced to shut down again, I hope there are no tears......
Amanda Kilmartin @amandabell125
Reported 2021-09-13 09:49:47
@ATGTICKETS ****o I've been trying to book tickets for David Suchet at Brighton and have had the phone put down on me twice. Also what is your policy and how would I get such info
Sinand Redemption @ProudSinner
Reported 2021-09-12 21:18:05
@ATGTICKETS reminder. These fascists are demanding to see your private medical information before allowing you into a show.
If you think that’s no big deal you are part of the problem.
Sarah @StageySarah
Reported 2021-09-12 05:01:46
@guardian The problem is much worse than you have mentioned here. Those who can attend theatre now can't book online, they need to ring an "access line". If you look at the many tweets to @atgtickets they are on hold for hours, big call charges and most calls are unanswered. Disgraceful!
Leyla Demirel @missldemirel
Reported 2021-09-10 15:34:30
@ivylynn__ @ATGTICKETS I tried that today and had the same issue so had to find a new way around it!
anonymous @jude_xxl
Reported 2021-09-09 05:42:58
@Paulm_61 @ATGTICKETS The best I can recommend for your locked account issues is to message @hytellcyber. I also had the same issue but they helped me with it,send a dm to @hytellcyber immediately.
Joe @Joe78832902
Reported 2021-09-08 19:01:22
@ATGTICKETS Need someone to contact me about a booking tried calling say on hold for 45minutes no response. I really can’t understand the 15 working day response it’s ridiculous. I’ve nether the less raised a problem via your system. Could someone contact me please.
LaurenCly99 @Youtubers4Ever9
Reported 2021-09-08 07:00:36
@ATGTICKETS I emailed you quite a while ago and am still waiting for a response. I have an issue regarding a voucher which you gave me as a replacement for an event I could no longer attend and your website isn’t recognising it and want to be able to book a ticket
Ant Haigh (Safe in Our World Ambassador) @anthaigh
Reported 2021-09-07 15:21:03
We have spent £££ with you guys @ATGTICKETS over the pandemic to try and support the theatre and find this customer service terrible! Please respond and help us to solve this problem!
New Wimbledon Theatre @NewWimbTheatre
Reported 2021-09-07 02:30:22
@chrisbushe Hi Chris, so sorry you’ve been having trouble booking, as far as we can tell the ATGTickets access lines are experiencing huge volumes of calls right now. You can either pop down to the venue from 6pm any day this week (if the box office itself is inaccessible to you we... 1/2
David Kearney @DavidKe1234
Reported 2021-09-06 11:36:02
@ATGTICKETS I know there is a problem due to covid but already been waiting over 30 minutes on the phone to order access tickets. This is terrible service.
Dan Blades @DanBlades10
Reported 2021-09-06 08:32:57
@sam_hawthorn @ATGTICKETS @LiverpoolEmpire Having the exact same issue, no customer service at all. Shouldn’t be this difficult to move tickets!
Sam @sam_hawthorn
Reported 2021-09-06 06:23:10
@ATGTICKETS Been on hold to customer services twice for over half an hour each time with no answer. I've sent three emails in the past two weeks and heard nothing back. How am I supposed to sort out an issue with tickets I've bought? @ATGTICKETS @LiverpoolEmpire
Sam @sam_hawthorn
Reported 2021-09-06 06:23:04
@ATGTICKETS Been on hold to customer services twice for over half an hour each time with no answer. I've sent three emails in the past two weeks and heard nothing back. How am I supposed to sort out an issue with tickets I've bought? @ATGTICKETS @LiverpoolEmpire
Sam @sam_hawthorn
Reported 2021-09-06 06:22:48
@ATGTICKETS Been on hold to customer services twice for over half an hour each time with no answer. I've sent three emails in the past two weeks and heard nothing back. How am I supposed to sort out an issue with tickets I've bought? @ATGTICKETS @LiverpoolEmpire
Sam @sam_hawthorn
Reported 2021-09-06 06:22:36
@ATGTICKETS Been on hold to customer services twice for over half an hour each time with no answer. I've sent three emails in the past two weeks and heard nothing back. How am I supposed to sort out an issue with tickets I've bought? @ATGTICKETS @LiverpoolEmpire
Victoria Payne @Victori17218098
Reported 2021-09-06 04:06:59
@ATGTICKETS We went yesterday to see Pretty Woman. The experience was let down by poor time allocations on ATG’s part. Our allocated time slot was 1.30pm for 2.30pm start. We were end of row, which required us to stand up to allow others in at a later slot time to ourselves 😡
Nikkers #pureblood 💕🎉🎊 @Nikinakinoonooo
Reported 2021-09-06 03:17:45
These organisations @nhs included are absolute chancers. The minute you challenge them they back down. They know they’ve not got a leg to stand on. @ATGTICKETS i have video evidence of you breaching the DDA and your staff member at @LiverpoolEmpire refusing to give me her name.
Andrew @Micheal16Andrew
Reported 2021-09-02 10:07:25
@ironfeline @ATGTICKETS Dm @legit__tools ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.
Jacika maghla @OmoEda9991
Reported 2021-09-02 09:12:31
@ironfeline @ATGTICKETS I also encountered similar issue ..^support service were just useless….. @AgentFemiTv they can help you recovering your hacked or banned.. suspended ..locked disabled account you should check them out too...
Mubby_Art_Hub👨🏾🎨 @MubbyArt
Reported 2021-09-02 05:06:15
@ellisval30 @ATGTICKETS Dm @legit__tools ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.
Skinson @wikinsondin
Reported 2021-09-02 03:48:15
@ellisval30 @ATGTICKETS I had a similar issue with mine, it was rectify for me within few minutes through the help of @techshine0 you can contact them for help
Bix Weetabecke @BixWeetabecke
Reported 2021-09-01 13:03:04
@HumzaYousaf You won't stop the English crossing the border to spread Covid with impunity, but you'll force citizens to prove they've had a medical procedure? Will you force @glasgowlife, @ATGTICKETS and @TicketmasterUK, etc. to issue full refunds for events, or is that reserved to England?
Babs B @Babs_B2
Reported 2021-09-01 07:03:28
@AndyH60555390 @ATGTICKETS Currently been on hold since 10am to discuss this very same issue with them. Emails I’ve sent all bounced back as undeliverable. The whole thing is completely unacceptable change terms & conditions of entry at short notice then impossible to contact them to clarify. 😠
o_O @jazzters
Reported 2021-08-31 12:23:13
So I got it wrong - I should have tagged @ATGTICKETS - but they’ll ignore the issue just as @PalaceAndOpera have. It’s not for patrons to advise staff about the Theatre Card extensions. And when you ask for a gin & tonic at the bar you shouldn’t be given it from a tin!
Alistair Caird @alistaircaird
Reported 2021-08-31 10:45:11
@ATGTICKETS what’s the problem with your booking site for Jerusalem? Every option I try produces this… https://t.co/3qUVPVNYYF
Jo Frazer-Wise @jofwise
Reported 2021-08-31 06:51:24
@_jen_mo @ATGTICKETS Thanks for looking though! I am coming to it with my sister as soon as I fix tickets!! 🤣🤣🥰
Charlotte Smith @CharlotteERS
Reported 2021-08-30 17:21:28
@ATGTICKETS Having the same problem. Website breaks when I use the discount code to book Hairspray tickets for Weds 1st matinee. Can anyone help before code expires?
Jason Ruse @jason_ruse
Reported 2021-08-30 07:05:01
@ATGTICKETS Is their a problem with your website? This is the third message Ive sent. You provide me with a new voucher (thank you) and then when I try and book tickets I get an error message. Does your website have a problem or why can’t I book these tickets? I’ve sent a DM!
Linda Callaghan @DrLindaEdPsych
Reported 2021-08-30 05:52:40
@HairsprayUKTour @ATGTICKETS Trying all weekend to buy for Wednesday matinee using a discount code you emailed. Link broken and call centre disconnecting. Can you help please.
Manny❤️ @StephenWinner5
Reported 2021-08-28 06:20:47
@Mel_62442 @ATGTICKETS I also encountered similar issue ..^support service were just useless….. @calderon_09 they can help you recovering your hacked or banned.. suspended ..locked disabled account you should check them out too...
John Kinghorn @KingOfHorn
Reported 2021-08-28 04:35:26
@louisemb1987 @ATGTICKETS We have the same problem, the pdf file for the tickets is corrupted. Our event is today and we can't get in touch with anyone!!!
👀Sleuthhound🐺 @Sleuth_4_Truth
Reported 2021-08-27 23:08:52
@ProudSinner @Patriotgirl0000 @OneVapid @ATGTICKETS We have a huge beast before us and no time for small things. We need to put on our full armour of god and take this **** down!
Tibette 🌈 Frerica🌈 USWNT @claresugarland
Reported 2021-08-27 05:18:50
@ATGTICKETS what a joke. you have cancelled my ticket for Rocky horror on Sunday 29th for no reason. i want it reinstated. different agents contacting me with conflicting information resulting in this mess. someone fix this for me ASAP please.
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