Reported 2021-07-22 15:27:47
@Aeromexico Did you intend to solve my problem, sometime? I still waiting after all this time. That's so disrespectful! :( #aeromexico #disrespect #consumerexperience #CX
Reported 2021-07-21 15:18:13
@Aeromexico @okbaptist @Aeromexico this is pathetic you guys keep on pushing our flight fix the problem
Reported 2021-07-21 15:10:46
@Aeromexico @jisseth_rivas Pathetic fix the ****ing problem!!!! Aeromexico ****ing sucks last time I y with you guys !!!
Reported 2021-07-21 15:09:41
@Aeromexico @TOBEH2OMUN What is going on !!! I am in Costa Rica waiting for my flight for 4 hrs fix it !!!
Reported 2021-07-21 11:22:05
@Delta Anything! Just got back from Cancun😕back in October, Delta is absolutely hands down the best Airline! AeroMexico is also up there with you Delta, in these crazy times, you guys made it so amazing, relaxing and easy to travel again...Love you guys @deltaairlines @AeromexicoUSA
Reported 2021-07-21 09:44:36
@skyteam what use is it to have a Sky Alliance if there is no communication between member airlines? Despite making a full booking, there is always an issue by check-in causing each leg to be like an independent booking. @Aeromexico @KLM @airfrance are you a team or not?
Edward Russell @ByERussell
Reported 2021-07-21 09:29:14
Aeromexico 2Q21 results: revenues down 40.5% to Ps10 billion (vs 2019), and a net loss of Ps2.8 billion.
P***enger traffic was down 46.6% on a 39.2% drop in capacity compared to 2019. https://t.co/eD0vFzVYHs
RJ Toth @TothRj
Reported 2021-07-19 18:30:25
@aeromexico Boeing 737-800 #xaaml gear down and flaps full landing at @fly2ohare 🛬 from Mexico City 🇲🇽 #boeing #chicago #planespotter #planespotting #travel #boeing737 #instaplane #aeromexico #aviation #avgeek #pilot #photograph #nikon #airplane https://t.co/xQKT9LPkvS
Tchaikovsky is LOVE @tchaikovskyTOUR
Reported 2021-07-19 03:59:11
@Aeromexico ****o! I have a problem with my reservation, can you please help me?
Reported 2021-07-18 18:25:26
@ecoreilles @Aeromexico Gosh!, the United flight from EWR is usually very reliable, and if there’s any kind of problem they can send you to IAD or IAH and then you can transfer to MEX.
Anyway hope you don’t have any more troubles and have a safe trip.
Zeki Cosku gokce @turuncuoglu
Reported 2021-07-18 17:57:44
@Aeromexico @Aeromexico please ***ist with my luggage the automated replies does not solve the problem. I need to know where is my and when will it be delivered.
Reported 2021-07-17 21:45:04
@Aeromexico please explain how 5-10 business days for a issue that is happening now acceptable. I have no where to stay bc you sent me to a hotel that does not accept pets after asking your staff to confirm.
Reported 2021-07-12 23:22:46
.@Aeromexico fix ur customer service and fire this crazy fat bltch https://t.co/cikaj6YgUy
Reported 2021-07-12 23:22:23
.@Aeromexico fix ur customer and fire this crazy fat bltch https://t.co/uYUfcDENxy
Hailey Donaldson @bbyghaiii
Reported 2021-07-12 14:52:04
@AeromexicoUSA continuing to be completely unhelpful. We have now been sent down 4 different pathways to accommodate our flight updates and all have given us different information. Amazing after a huge government bail out and this is what encouraging people to travel looks like?
Bertha Salinas @berthitasalinas
Reported 2021-07-12 01:06:29
@Delta since yesterday waiting for some agent to help me! I have problems with my ticket, @AM_Escucha say is your fault and can not help me, and you say on phone everything is ok? So who lies??? Need my ticket correction please!
Ps. El problema se origina x cambios de aeromexico https://t.co/pbTquyrYU2
Coleman Ayers @colemanayers31
Reported 2021-07-11 19:50:30
Booked my Aeromexico trip home through @Delta and even though they SEE my name in the system, they say there’s a problem with the booking and won’t let me fly… so can’t get to Miami until tomorrow night. This is crazyyyyy
Kyle Marshall @GrassSideDown
Reported 2021-07-11 18:39:51
@AeromexicoUSA I did the same for multiple other family members and did not have this problem, me when it came to this one
Cee 🐈⬛. Retired Cat Doula @GatodeMiel
Reported 2021-07-11 09:30:05
@MelClements91 Oh lord yes. I have memories of flying AeroMexico from GUADALAJARA TO d.F. When the flight attendants would stumble up and down the aisles with a drink in one hand and a cigarette in the other. 🤣😂🤣
Damian Katz @damiankatz
Reported 2021-07-11 09:08:19
@RFParga82 @VivaAerobus @Aeromexico We fly SWA to Riviera Maya all the time and never have a problem. We got this ticket last minute. Never again!
Sean O'Kane @SeanOKane89
Reported 2021-07-10 13:40:35
@LnGrace @Aeromexico Fix this @Aeromexico
Matt Smith @mattsmithr
Reported 2021-07-09 13:20:42
Hey @Aeromexico and @AeromexicoUSA! You've had me on hold for more than an hour. Urgent situation, at the airport and there's a problem with the reservation. They say I need to resolve it by phone, but you're not answering the call. Help!
Reported 2021-07-07 15:24:19
@AeromexicoUSA Apparently nowhere! If you are ever able to get an issue resolved. On the phone…1 hour and 20 minutes an counting….@AM_Escucha https://t.co/mkt0bazhqk
Reported 2021-07-07 15:09:31
@AeromexicoUSA If you are ever able to get your issue resolved on the phone…1 hour and 20 minutes an counting….@AM_Escucha https://t.co/EIhD6e93Ou
Luis Alberto @LuisAlb36677870
Reported 2021-07-07 09:06:45
@Aeromexico YOUR AIRLINE REFUSES TO ISSUE ME A REFUND IN ACCORDANCE TO THE RULES AND REGULATIONS, EVER SINCE COVID 19, YOUR AIRLINE CHANGED ITS "FLEX" GUIDELINES. THE LAW SPEAKS FOR ITSELF. "IF AN AIRLINE CANCELS YOUR TRIP, YOU ARE SUBJECT TO A FULL REFUND". I AM TIRED OF THIS!
Luis Alberto @LuisAlb36677870
Reported 2021-07-07 09:05:56
@AeromexicoUSA YOU AIRLINE REFUSES TO ISSUE ME A REFUND IN ACCORDANCE TO THE RULES AND REGULATIONS, EVER SINCE COVID 19, YOUR AIRLINE CHANGED ITS "FLEX" GUIDELINES. THE LAW SPEAKS FOR ITSELF. "IF AN AIRLINE CANCELS YOUR TRIP, YOU ARE SUBJECT TO A FULL REFUND". I AM TIRED OF THIS!
Damian Katz @damiankatz
Reported 2021-07-05 23:05:57
I was told that it was an issue on their side AFTER the people behind the desk mocked me that their machine “Did not honor” my credit card and made me call my bank. @Aeromexico
Reported 2021-07-05 13:59:36
@Delta @Aeromexico this is the worst service experience, I have encountered as a Platinum Member @AM_Escucha has been completely useless in helping resolve the issue #terriblecustomerservice @DeltaNewsHub
Jon Siva ✈️ @jonsiva_
Reported 2021-07-04 15:29:56
@Aaron_UK_MEX @Aeromexico Oh ok! So there's a lack of consistency in product delivery. A very common problem. In other words Big Planes= Better Service, Small Planes= Underwhelming Service.
Jamie Ditaranto @jamieditaranto
Reported 2021-07-03 17:36:08
@DailyTravelTips Yep Aeromexico Salon at CDMX were very patient and let me in no problem as soon as I figured out my p***word!
Reported 2021-07-02 23:34:06
@AeromexicoUSA hi I had an issue with my flight and I can’t seem to get a response from anyone. Please check your inbox.
STL Aviation News @AviationStl
Reported 2021-07-01 22:41:22
Took a trip down to Austin today (sold out flight on Southwest). A little more excitement than I expected. Had a go around on landing. Then saw a water cannon salute for an Aeromexico flight!
It was nice to see a couple busy airports again. Counted 15 Southwest planes at @flystl https://t.co/Oi29RSaqF4
Blue Collar Agency® @bluecollartweet
Reported 2021-06-30 14:00:59
Let's raise our margaritas in tribute to this piece of marketing gold where Aeroméxico schools Americans on their ancestral roots AND shows why they’re the best way to travel to Mexico.
Reported 2021-06-30 06:24:31
ayo @AeromexicoUSA why do you keep hanging up on me when i’m trying to solve an issue with my flight
Daniel Mann @demann90
Reported 2021-06-29 00:13:18
@Delta flying on @AeromexicoUSA from MEX to JFK Tues night, and there is some issue that the first leg of my trip from JFK to MEX was never marked as flown. Can you ***ist in fixing this please as the ticket was booked with you and AM are utterly inept
Christian Crain @thebrandonamir
Reported 2021-06-28 16:27:17
Why is it so challenging to talk to a real human about a real problem on the phone? @Aeromexico @AeromexicoUSA - HELP!
🌹aBiiGaiiL GaRciiA🌵 @14wabi_sabi
Reported 2021-06-25 13:44:03
@AeromexicoUSA Your Costumer support is horrible maybe you guys should take time to fix that. Been calling all month and up to this day still can't get a hold to speak to a supervisor because apparently you guys don't have any during business hours.
Cigs & Wigs @bowtiesandlies
Reported 2021-06-25 11:36:54
@SteveBellow @PeterMoskos Norwalk is where the L.A. Registrar/Recorders office is. I had to go & get a certified birth certificate for Real I.D. there.
It is about 5 miles from Cerritos, which some people may recall the Aeroméxico crash that occurred there.
& 17 miles from DTLA.
Stuart Murray @Gonzo_Stu
Reported 2021-06-22 12:33:07
@eDreams Now 15 months waiting for you to issue me with a coupon from AeroMexico, who have issued coupons to everyone I know... endless messages with your team with absolutely no success... what do I have to do in order to resolve this mess????
Alfie Goodrich @AlfieJapanorama
Reported 2021-06-22 12:00:34
Opening double-page spread for an article in Aeromexico's magazine back in 2015.
Shot the portrait down in Kamakura.
#japan #magazine #portrait https://t.co/Vrm3Dtp2fv
Reported 2021-06-21 19:09:37
@AM_Escucha I think you accidentally deleted this before solving the problem? Still waiting. Last I heard from you all was June 7, and you've ignored my emails. (See thread). Since you deleted my response I'll just retweet @AeromexicoUSA @Aeromexico @AM_Escucha https://t.co/GQTh5Z6wdw
Reported 2021-06-21 19:02:05
@Aeromexico Con cuidado! Aeromexico told me they would fix the ticket for my flight that was cancelled 2 MONTHS AGO. When I asked why they wouldn't fulfill on their offer, they stopped responding (haven't heard from them since 6/7) @AM_Escucha https://t.co/fQozrL0zDF
Reported 2021-06-21 19:01:45
@Aeromexico Con cuidado! Aeromexico told me they would fix the ticket for my flight that was cancelled 2 MONTHS AGO. When I asked why they wouldn't fulfill on their offer, they stopped responding (haven't heard from them since 6/7) @AM_Escucha https://t.co/RVmqrkkG5y
Reported 2021-06-21 19:01:13
@Aeromexico Con cuidado! Aeromexico told me they would fix the ticket for my flight that was cancelled 2 MONTHS AGO. When I asked why they wouldn't fulfill on their offer, they stopped responding (haven't heard from them since 6/7) @AM_Escucha https://t.co/CbXp***KTW
Reported 2021-06-21 19:00:27
@Aeromexico Con cuidado? Aeromexico told me they would fix the ticket for my flight that was cancelled 2 MONTHS AGO. When I asked why they wouldn't fulfill on their offer, they stopped responding @AM_Escucha https://t.co/gl4TEQVyC7
Reported 2021-06-18 19:22:37
@Delta put us on a connecting flight through its partner, Aeromexico. The flight was delayed, but we made it to the gate barely on time. They still refused to let us board and told us to go to their desk. At the Delta desk, the Delta representative told us it want their problem.
Oscar Ortiz @OscarOrt
Reported 2021-06-18 17:45:36
@AeromexicoUSA Aeromexico didn’t want to fix an error that occurred because of their website. Someone cut into my mother’s baggage and stole shoes. When she went to let them know at the airport they told her to call it in. No one is answering at cust serv. I’ve submitted a complaint with DOT.
VALENTIN reyes @VALENTI16900380
Reported 2021-06-18 16:07:55
Fix your app or fix your customer service at the counters. Cost us 400 on top per person and 10 hours at the airports for merging with aeromexico https://t.co/9qM5rXP0yd
Reported 2021-06-17 12:07:01
@Aeromexico choosing to ignore this??
Reported 2021-06-15 09:57:28
@Aeromexico how many millions have you made during COVID by refusing to refund or issue vouchers? Do you not care that customers have tickets they cannot use because of a pandemic?? Even low cost carriers respect their clients! Thieves!!