Is Adobe Creative Cloud down right now?
(latest update December 01, 2020)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Trevor Aylward @trevor_ay
Reported 2020-12-01 03:03:38
@AdobeCare More info - removing 'alternate tape name' from clips results in the files being modified. But the metadata returns when PP is restarted (so metadata kept in RAM only?). Ideal fix would be to be able to choose what to use for 'duplicate clip' indication. And ignore alt tape name.
Simon Bowland @SimonBowland
Reported 2020-11-30 19:37:19
@AdobeCare Thanks, but the problem has been shared and ignored on more than one occasion on UserVoice. Until recently I was on the prerelease team, and I've spoken to senior engineers about this. They agree but can't/won't fix it. Where do I go with this issue now?
ReeceVisuals @ReeceVisuals
Reported 2020-11-30 18:51:15
@AdobeCare I found a workaround and managed to finish the project. It's not worth investigating at the moment but if the problem arises again i will enquire. Thank you!
Scott Cocking @SideShowDesign
Reported 2020-11-30 18:39:59
@AdobeCare Any updates? It's STILL an issue...
Mrs Daddy Klaus @mrjld20
Reported 2020-11-30 18:06:02
@AdobeCare any advice on how to fix the “scratch disk full” issue when opening photoshop? I’ve already tried disk cleanup and uninstalling and reinstalling the program and still nothing.
🏳️🌈Nenby🏳️🌈 @Earthbound_M
Reported 2020-11-30 17:07:47
@AdobeCare I already did that and I have about 16GB of total R but I've exported hour plus projects before and this is only an issue now
Caresse Haaser @caressemh
Reported 2020-11-30 16:24:54
@AdobeCare If I try to send a comp from AE to AME queue without having AME open already, it says "a problem occurred" and AME crashes. That's been happening for over a year now
💀SunnyGrrrl💀 @SunnyCrittenden
Reported 2020-11-30 15:30:59
Awesome. Because my kid's school didn't issue him a student card or anything with the 2020-2021 school year on it, like a student card, bc of COVID, I lose our student discount for Adobe Creative Cloud. It's going from $30/month to $53. US. FML I just wanna cry.
Your Pal Ferris @dxferris
Reported 2020-11-30 14:08:31
When @Adobe products crash in a grinding halt — which is often — they make me want to bite my wrists open. Bleeding out would be a better user experience. @AdobeCare
Jyrz @JyrzRM
Reported 2020-11-30 14:03:13
I come into work, Windows 10 first time setup locks me out on boot, makes me restart the PC, I start up my programs, wait an eternity, Adobe CC can't authenticate, shuts down my programs, start them up again, wait an eternity, graphics drivers crash, closes my programs,
Experience Care @AdobeExpCare
Reported 2020-11-30 13:34:34
@jeffvano1 @AdobeCare ****o Jeff, I apologize for the delay and hoping that you had a great Thanksgiving. Please follow the link below and fill out the form to submit a case with our support team. They will be able to further ***ist you and get your issue resolved asap.
https://t.co/EigVqJOsGb
Jayson with a #blacklivesmatter @JustTrinoc
Reported 2020-11-30 12:49:59
@AdobeCare Heyo, since updating my media encoder it crashes the moment I try starting a render, no crash report either. Cleared cache, uninstalled and reinstalled and still crashes. Can render straight from premiere but it’s about 30 different sequences so I’d prefer not to do that 😂
Terry White @terrylwhite
Reported 2020-11-30 12:35:18
@ronzzzy9 Sounds like a support issue. @AdobeCare should be able to help.
Lil Diablo Sauce: Im an FTE now WITH pto Edition @Nick_Barnes
Reported 2020-11-30 12:31:00
@AdobeCare I checked that and seems fine. The app seems to be running glitchy for some reason? Not sure why this feature is so odd hahaha but I saved this project and returned to it and it let me do the same action with no issue. No it’s doing the same thing. I have the same amount free. https://t.co/9SVYozDS0M
nenye @call_me_raph
Reported 2020-11-30 11:51:19
@AdobeCare I did that multiple times but was still met with the same issue
Sarah Reis @SJReis_Design
Reported 2020-11-30 10:07:39
@AdobeCare @alexandrosrouss Hi there, my Indesign & Illustrator is constantly crashing on my new Mac book pro M1 chip. Is this an Adobe issue or an issue with my new Mac? Thanks
unnamed_png @unnamed_png
Reported 2020-11-30 10:04:30
@AdobeCare Refine soft matte is broken! Fix it! https://t.co/45vyTRD8GB
Tris @BeijTristan
Reported 2020-11-30 09:48:03
@AdobeCare @Photoshop when using photoshop if i export my do***ent to a pdf presentation via the automation tab the lines i made in the do***ent wont export with. How do i fix this?
Lukas Hauf @LukasHauf
Reported 2020-11-30 09:47:13
@AdobeCare I was having the issue with more then one project. That’s why I was so annoyed by it :P I’m not using any plugins tho
Lukas Hauf @LukasHauf
Reported 2020-11-30 08:32:33
@AdobeCare The PPro fix was successful. It’s still the same for AE even if I open ME first. I also tried just opening the After Effects Comp with ME but same issue there
Mink - DLC @MinkCreate
Reported 2020-11-30 07:49:01
@AdobeCare all done now don't worry, i used windows movie maker to help my problem
فرانک🦙 @Faranak__
Reported 2020-11-30 07:06:50
@AdobeCare I’m submitting crash report all day long! It’s photoshop 22.0.1 🤦🏻♀️ I can't tell exactly what step, but I don't use 3D or any heavy stuff. Normal size do***ents, some cutting, and types.
Ash Preston @Biffash82
Reported 2020-11-30 04:41:44
@AdobeCare hi.
Since the new release I've been unable to send emails from lightroom I downgraded but just wondering if the issue has been resolved yet so I can update lightroom
Nicolas Le Mat @NicolasLeMat1
Reported 2020-11-30 03:10:50
@AdobeCare (french) i have a problem with the launch of after effects, but no problem with Ai Ps Pr Id... Can you help me please ? https://t.co/fnM4IKxLjF
Lil Diablo Sauce: Im an FTE now WITH pto Edition @Nick_Barnes
Reported 2020-11-29 23:50:22
@AdobeCare I’m currently updating PS and will start submitting crash dumps but have noticed lots of odd behavior lately. I think I updated last about 2 weeks ago. https://t.co/Se7UNpaONc
فّايـزه . @TheFayza_
Reported 2020-11-29 17:24:12
@AdobeCare I used a cleaning tool, but the problem is still there, what is the solution? 😭
Beka Miller @BekaXDBot
Reported 2020-11-29 15:56:04
Adobe Creative Cloud suite is very familiar, you know, wait, unless I would look forward to fix it, especially just starts
"Mikal, are sure that's a good idea?" @MikalJakubal
Reported 2020-11-29 15:47:50
@AsherPfanku @simaspaulikas @Carnage4Life But do they run Adobe CC and other standard photo/video processing apps? I mean, that's the problem with surveillance by design. To escape it is not worth the trouble unless you're...Snowden.
Martijn 😷 @MartijnSaly
Reported 2020-11-29 15:18:24
@AdobeCare On my 4K screen, zoomed to 200%, there's almost no visual difference between:
1) The "unflagged" filter being on or off in the "Attribute" ilter at the top
2) The dotted or solid (expandable) triangle next to a keyword in the "Keyword List" pane.
Please fix this.
ReeceVisuals @ReeceVisuals
Reported 2020-11-29 11:08:12
Premier pro isn't rendering my video it says it has a problem rendering certain frames but when I remove video footage for that time stamp it still doesn't render @AdobeCare
Camel 🐪 @Camelworks
Reported 2020-11-29 10:35:32
@AdobeCare I tried 4 different versions and they all have the same issue. Important to note that footage I have edited previously now had the same issue, so there is definitely something wrong with PP now.
Grey Hawk @GreyHawk121
Reported 2020-11-29 08:14:00
@AdobeCare @2 I believe the issue lies more w/Adobe than with the NVidia driver; do you have an update to that DLL that's an issue, and will an updated version of it resolve the issue?
Tim Gouveia @FAngZultd
Reported 2020-11-29 04:01:12
@AdobeCare *Its Adobe Mix not Fix
Tim Gouveia @FAngZultd
Reported 2020-11-29 03:54:02
@AdobeCare hi, I have PS Fix on my phone. But every time I launch the app it crashes immediately. Is this app outdated? I don’t wanna uninstall it and lose any work I’m not finished with.
kobe248 @ArtPlugOfficial
Reported 2020-11-28 21:09:50
Dear @AdobeCare I finally fix the crashing issue on my own smh do y’all wanna hire me seems y’all cudnt find the issue
Martijn 😷 @MartijnSaly
Reported 2020-11-28 16:21:53
@AdobeCare What actualy DID you fix in LR 10.0? Not much, I recon.
Martijn 😷 @MartijnSaly
Reported 2020-11-28 16:21:36
@AdobeCare in the export dialog in LR, scrolling down one tick with the scrollwheel scrolls it down almost to the end. the scrollwheel should only scroll 3 lines of text, but it's scrolling to equivalent of 20 lines.
Please have this fixed, too.
Mr 6’4. 27/10/20 💔 @OBDESIGNZ
Reported 2020-11-28 14:37:58
@AdobeCare How do I resolve this issue please ? https://t.co/bMNzPc0WW6
Plesoque McCok @migraineboi
Reported 2020-11-28 12:17:54
I’ve been struggling with this Adobe creative cloud battery drain issue all day, my laptop without adobe does 6-8 hours on a single charge, with adobe I barely get 2.5. It’s frustrating and I dunno what to do
Lauren Peace @thepurplewitch_
Reported 2020-11-28 11:06:46
@timeasley @AdobeCare Literally they do nothing about it. Me and so many others I know have the same issue. It's ridiculous paying the fee every month for **** lol
peony @starglazedd
Reported 2020-11-28 09:39:32
please fix adobe muse’s selection tool glitch @AdobeCare
Holowatts @joshuagwatts
Reported 2020-11-27 23:51:56
@AdobeCare Also look out for color depth on effects! 32bpc effects can max out GPU! THIS was the problem I was having @AdobeCare
Anthony Petrie @zombiebacons
Reported 2020-11-27 22:43:29
@thew @AdobeCare It also crashes when my screensaver comes on. So ridiculous. I've got 2TB of space so it can't be a space problem.
Matthew Skiff™ @thew
Reported 2020-11-27 22:36:43
@zombiebacons @AdobeCare That was happening to me a lot and it turns out I didn’t have enough hard drive space remaining. If i have anything under 90gb left...it’s iffy if it will save or crash
Holowatts @joshuagwatts
Reported 2020-11-27 22:21:20
@AdobeCare Just got some help! Pro tip! Adobe DOESN'T support the NVIDIA Studio ready drivers. But many 3d programs like Octane and UE4 DO!!!
Crazy I have to switch graphics drivers but at least now I know!
@DATA_BYTE_ you ever had this problem? If not hopefully this helps someone!
Anthony Petrie @zombiebacons
Reported 2020-11-27 20:24:59
.@AdobeCare Hi I have a bug that causes my Illustrator to crash EVERY TIME I TRY TO SAVE. Is there anyone I can scream at incessantly about this?
Shelly @shellyu
Reported 2020-11-27 18:18:05
@AdobeCare @AdobeVideo Thank you I’ve found my problem! I didn’t see I had the duration of the transition set to ‘0’ - now I’ve increased that it’s all sorted. Thank you 👍🏻
Catrin @CatrinDesigner
Reported 2020-11-27 15:41:44
Anyone who uses Adobe Creative Cloud get in touch on the live chat and ask for the Black Friday deal. Got mine down to £31 per month 👌🏼
Kevin Muldoon @KevinMuldoon
Reported 2020-11-27 13:07:59
@AdobeCare Actually, you aren't helping.
All you do is send me to the contact page URL. That's where the issue is. So no one is actually giving me support privately.
Cryorus The Dragon @Cryotorus
Reported 2020-11-27 12:52:49
@AdobeCare I am 100% sure there is something wrong
2 videos of a new recording á 26m took together only 30m to render
Left the "problem" videos render of the day while at work
(see pic)
This was after almost 10h , and the 2 new ones also exported just fine to YT https://t.co/6V2HK2zt6A