Is Adobe Creative Cloud down right now?
(latest update July 11, 2020)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Tim @TimCrosbyJr
Reported 2020-07-11 17:20:26
@AdobeCare I may have spoken too soon. The update looks like it fixed half the problem. When I scroll the video timeline, I can see the individual frames, but when I press play, the preview prompts and error and it won't show the sped-up video. Instead it just shows a single frame.
Tim @TimCrosbyJr
Reported 2020-07-11 17:18:02
@AdobeCare I know this is almost a month later, but I finally updated and the problem seems to be resolved. Thanks!
ToxicDMG @MandalRudraveer
Reported 2020-07-11 10:51:08
@AdobeCare It's already in software only. It's not even changeable. Please fix this I need to edit my video real quick. And one more thing is that I will be able to work like this but will it normalise after exporting? If it doesn't well then.........
Libby ObamaGate Media @LMDSC1
Reported 2020-07-11 09:43:45
@AdobeVideo @PremiereRush @AdobeCare Still totally broken, can’t believe I am paying to be this frustrated with broken technology.
Gaz @manxmanphotos
Reported 2020-07-11 08:57:01
@AdobeCare Hi , I’ve been through all this and got know where , I just kept getting p***ed from one expert to another , and in the end they all kept trying to sell me a monthly subscription, why should I pay again when I’ve bought a product and adobe need to fix it
tsk @sofunnylayou
Reported 2020-07-11 07:32:29
@AdobeCare it's okay though might be because of my device problem 😭😂
Black @robertxokine
Reported 2020-07-10 19:56:14
@AdobeCare @creativecloud I’ve restarted my MacBook and will resume working later tonight. I just hope this isn’t going to be a consistent issue. Is there something I can do to prevent this from happening again?
Joakim Jansson @joakimjansson
Reported 2020-07-10 17:13:51
@AdobeCare Adobe Illustrator 2020 (24.1), macOS Catalina v 10.15.3.
I pretty much summed it up in the previous tweet. I submitted a crash report as well, but I can't share work files since its confidential work.
G_the_Streat @Catchameddler
Reported 2020-07-10 15:57:41
@AdobeCare @AdobeExpCare After digging around your website and trying to get someone via the helpline for an hour, ***istance is nonexistent. I need someone to help with a billing issue ASAP.
Uzumaki Naruto @ShahrukhIrfan_
Reported 2020-07-10 14:30:42
@AdobeCare Hi kartika! Thank you the message, I no longer am an Adobe user as I ended the subscription plan. It was just a past issue I had when I was using Premiere Pro and it crashed and I was not able to retrieve all the lost data. Hope this clarifies! 🙏🏾
Gaz @manxmanphotos
Reported 2020-07-10 13:31:23
@AdobeCare Hi maybe you can help as other adobe twitter feeds won’t reply , I am unable to use my Lightroom 6 and photoshop elements since I updated my Mac ,I was not aware that I would have an issue when I updated it , please can you advise on the support you will be providing
Kassie Fox 🦊 @KassieFoxYT
Reported 2020-07-10 13:27:29
@AdobeCare It's premiere. It's up to date. It's literally done this to me and everyone in my workplace for over two years. Every time been try to import media, it crashes. Why is this still an issue?
angry elf - is frustrated @_angry_Elf
Reported 2020-07-10 12:26:32
@AdobeCare I have a wacom intous s, and I have done so yes.
I only installed Photoshop one day ago to try it out. I would love to use it further if this issue can be fixed
Tyler Hendy @TylerHendy
Reported 2020-07-10 10:13:21
@AdobeCare The problem is exclusive to working with @creativecloud AI files when dropping into @InDesign.
halo 3 gf @ratbaby666x
Reported 2020-07-10 10:07:03
@AdobeCare please fix this
mells @lawlietxlove
Reported 2020-07-10 09:57:07
@AdobeCare It works now, thanks! :) However, I have another problem now. I’ve downloaded original ios UI kit for Adobe Xd, but it is a .dmg file. I can’t open it on Windows. I also downloaded dmg extractor, but it didn’t help. :( An error comes up and says it is not a valid dmg file...
Mathias Newberry @mathiasvmn
Reported 2020-07-10 09:34:54
@AdobeCare There’s the Mac specs and I already disabled hardware encoding and it continued with the issue. https://t.co/oJUxMlJ5EK
s h r o o m @am_shroom
Reported 2020-07-10 09:13:16
@AdobeCare All of my adobe apps on my iPad Pro and my iPhone crash as soon as I open them. I tried reinstalling and restarting my devices, and the devices and apps are all up to date. I was attempting to access sparkpost
Raspberry @Raspber99104695
Reported 2020-07-10 09:11:22
@AdobeCare Hi,
How do I share the crash report as there doesn’t seem to be an option to view it, only send it? https://t.co/4kf0pbAQ8j
WAS IT LOVE? @ 9PM KST @jihyosglasses
Reported 2020-07-10 08:54:28
@AdobeCare thank you for addressing the issue! iOS users greatly appreciate it 😊
Mia @MiaJosie214
Reported 2020-07-10 08:53:31
@AdobeCare photoshop express isn’t working on my iPhone or iPad. I’ve deleted and reinstalled the app so many times and it’s getting annoying. The app immediately closes whenever I try to open it. Can you please fix it?
Raspberry @Raspber99104695
Reported 2020-07-10 08:52:44
@AdobeCare Hi,
Now instead of crashing immediately, it now opens the PDF....and then a crash report appears.
Selecting don’t send then closes the PDF. Opening adobe acrobat a message appears saying your last session ended abruptly. If I choose restore, the PDF opens.
Then issue repeats ☹️
Mia @MiaJosie214
Reported 2020-07-10 08:51:22
@AdobeCare photoshop express isn’t working on my iPhone or iPad. I’ve deleted and reinstalled it so many times and it’s getting annoying. The app closes as soon as I open it. Can you please fix it?
quaranDinz @dinzneyland
Reported 2020-07-10 08:40:31
@AdobeCare @AdobeSpark @adobefresco @AdobeDrawing I have work due and everything’s down! The apps keep crashing whenever I try opening them 😡
Will - 👬🌈🇪🇺🤟✌️✊🏻✊🏼✊🏽✊🏾✊🏿 @EarthtoWill
Reported 2020-07-10 08:33:05
@AdobeCare Is there a fix eta?
GOAT Custom Graphics @NateKyng
Reported 2020-07-10 08:32:17
@AdobeCare Okay cool, Fresco, Spark Page, Sketch and Draw all crash right after opening too!
Nicholas Bodsworth @bodsworthnj
Reported 2020-07-10 08:30:08
@jxdechxn @AdobeCare @Adobe I'm having the same issue with @adobefresco
Raspberry @Raspber99104695
Reported 2020-07-10 08:27:02
@AdobeCare Thank you for replying.
Adobe acrobat DC crashes when opening a network PDF file.
Adobe reader doesn’t crash when opening the same network PDF file.
The buggy software is the “paid for” one, with the free software working.
Installed on a new pc & the same thing happens.
GOAT Custom Graphics @NateKyng
Reported 2020-07-10 08:24:52
@Jackxsampson @AdobeSpark @AdobeCare Same problem here!
Jack Sampson @Jackxsampson
Reported 2020-07-10 08:23:28
@AdobeSpark @AdobeCare Adobe Spark Post keeps crashing when trying to open? I’m getting the problem on both my IPhone and IPad?
Will - 👬🌈🇪🇺🤟✌️✊🏻✊🏼✊🏽✊🏾✊🏿 @EarthtoWill
Reported 2020-07-10 08:17:05
@Ryan_Print_King @AdobeCare @AdobeCare don’t think all your paying customers should have to submit a case to you if you just look you’ll see that many people are having the same issue!!! When will this be fixed!
Raspberry @Raspber99104695
Reported 2020-07-10 08:16:53
@AdobeCare What issue would that be?
And why close the case if you are working on it?
Nonsensical reply!
Viktor Dimitrow @VikDimitrov
Reported 2020-07-10 08:16:18
@AdobeCare Hey guys! Your iOS Apps keep on crashing again Ana again. Please fix this soon!
Raspberry @Raspber99104695
Reported 2020-07-10 08:12:36
@AdobeCare you shut a case down that you haven’t fixed and others are having the same issue with.
Dave Greasley @Dave_Greasley
Reported 2020-07-10 07:49:13
@AdobeCare @sobreadd I’m having same issue? What’s happening @AdobeCare ? All up to date, tried re-downloading etc
zoë @zoehollandx
Reported 2020-07-10 07:36:09
@trustmyIonely @AdobeCare @AdobeCare I am also having the same problem
Blood & Gold @BloodXGold
Reported 2020-07-10 07:35:46
@AdobeCare Fix your garbage servers and your garbage cloud so people can do their jobs without being beholden to either of them.
Linda Saukko-Rauta @saurau
Reported 2020-07-10 07:31:22
@AdobeCare @AdobeDrawing Capture started working, Draw and others still down.
Blood & Gold @BloodXGold
Reported 2020-07-10 07:28:29
@AdobeCare Why are most of your apps force closing this morning when trying to be opened? Let me guess. Server issues? Typical. How can you justify making creative professionals rely on your servers functioning properly for us to do our JOBS?!? Your servers are constantly down!!!
Emilia Lucia Lommano @EmiliaLucia
Reported 2020-07-10 07:16:59
@Ryan_Print_King @AdobeCare Is the app down? It just keeps shutting down whenever I open it. Have offloaded, reinstalled, restarted device - everything!
angry elf - is frustrated @_angry_Elf
Reported 2020-07-10 05:32:57
@AdobeCare I tried many of these things and it did not help.
I have a odd problem where when i try to draw shorter lines there is this strange snap like feeling to it?
I tried adjusting brush setting but nothing seems to help.
Judith @MayonaiseVogel
Reported 2020-07-10 05:04:39
@AdobeCare The preview was just like lagging and I tried opening an old project and had the same issue I now just installed the older version again and now everything works again
Maahir Zaveri @z_maahir
Reported 2020-07-10 04:43:36
@AdobeCare And its crashed yet again. Please see as the problem is making working very tough.
https://t.co/QnX7uMdkTL
Chris Cousins 🇪🇺 @ChrisCousins_
Reported 2020-07-10 04:20:24
@AdobeCare So I broke down all the details, made a little screen cap video, checked for user error... and no-one followed up? https://t.co/MprSE1KbRb
Maahir Zaveri @z_maahir
Reported 2020-07-10 03:58:33
@AdobeCare Sharing links for two crash reports that happened yesterday and today. While I was doing nothing hectic. Working on pro res software. Its really alarming how frequently the software crashes.
https://t.co/hf9jrzL5KG
https://t.co/7jvvb0GFjF
Maahir Zaveri @z_maahir
Reported 2020-07-10 03:57:18
@AdobeCare Hey guys. Its been a month since I raised this issue with you guys and I haven't really gotten anything concrete back aside from our engineers are trying to work out a solution. Meanwhile, the software continues to crash.
Kombatdoesgames @kombatdoesgames
Reported 2020-07-10 00:49:52
@AdobeCare Laughing because I never thought that reversed video clip would cause the program to crash every single time, I’ve tried about 20 ish times today on a lot of different settings... lowered the previews and the render amount ( what ever it’s called...)
Jimmy @NacidoEl85
Reported 2020-07-09 23:39:22
@AdobeCare ****o! I have a problem at buying Adobe Lightroom, can you help me?
Post2Post 📺 @Post2PostShow
Reported 2020-07-09 23:14:28
@AdobeCare No problem! https://t.co/a18fODoR4w
MDM Creative @mdmcreative
Reported 2020-07-09 18:28:18
@AdobeCare I am at my wits end. Ongoing problem getting onto Adobe Stock since Jun 9th. Rudely spoken to today. Apparently my call was escalated. Over 24 hours and no call. I have wasted 5 hours so far. Come on guys.