Is Adobe Creative Cloud down right now?
(latest update June 19, 2021)
Adobe Creative Cloud is an online service that offers access to software for graphic design, video editing, web development, and photography. Is it up or down? Is it down for me? Check the status or Report your issues below!
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Adobe Creative Cloud Problem Reports
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Alice X. Zhang @alicexz
Reported 2021-06-19 23:44:57
@AdobeCare @Photoshop Neither the simulated error from the plugin or the actual program error provided me any logs by the way. There is nothing on my clipboard to paste (the box is checked.) There is a post here from one day ago that describes the same problem: https://t.co/gBd0kXldWP
Alice X. Zhang @alicexz
Reported 2021-06-19 23:41:29
@AdobeCare @Photoshop How can you be aware of this issue for so long and not have it be the highest possible priority? How can you continue to sell this product all year without a fix? There are complaints going back months, @AdobeCare. Posted yesterday (my exact issue too): https://t.co/gBd0kXldWP
Alice X. Zhang @alicexz
Reported 2021-06-19 23:29:17
@AdobeCare @Photoshop As I stated, I have already tried every workaround. I would like a FIX for this critical error that has persisted in various forms for months. It has been repeatedly posted in the community thread, and we get same canned answers. https://t.co/GtVVNUaDHF
Alice X. Zhang @alicexz
Reported 2021-06-19 23:01:26
@AdobeCare @Photoshop Your Program Error Diagnostic Plugin CAUSES A PROGRAM ERROR. This is absolutely ridiculous. And I am still getting the original error whenever I save a file. PLEASE address this. The community thread already contains logs of my exact issue, still no official solution. https://t.co/2upBjiK8Od
Rosesa @RosesaGaming
Reported 2021-06-19 22:38:58
Hi @AdobeCare, I got this error message when I open Adobe Premiere. Would you mind to help me to solve this issue? Thank you. https://t.co/z0XM5wCCCA
trashraven @Trash_Raven
Reported 2021-06-19 20:39:36
@AdobeCare Finally found the problem . Because of the update the app only works on the following devices: Samsung Galaxy S20/20,Google Pixel,Sony Xperia,Xiaomi . So thanks for excluding the rest of us even though I'm paying for it ☹️ please fix this.
Michael Pizzoli Photography @MichaelPizzoli
Reported 2021-06-19 15:54:28
@AdobeCare New iPad Pro - crashes constantly - with low res videos - On the Adobe site one of your techs says they’re aware of the problem and they’re working on it. Doesn’t seem the right hand is talking to the left
Daniel Kwan @DKwan
Reported 2021-06-19 03:25:28
@AdobeCare Sry didn’t save crash reports. 2018 MBP 16in. Seems to happen when doing a bunch of glow effects in AE. Where should I send crash reports in the future?
wannabe scotsman @myhighlandcoo
Reported 2021-06-18 20:52:23
@AdobeCare i have a mac, and adobe crash report comes up every time i try to open those two programs. i tried to download a plug-in (it said instillation failed) last night and they started crashing after that. i’m ***uming that’s probably the problem. thank you for replying!
Nick @electricnick84
Reported 2021-06-18 18:47:28
@AdobeCare I'm getting an Adobe reader error 10:10 and was told there are some DLL files that you guys could send me to fix this error. Is it possible to obtain this or an update on fixing this bug in the new acrobat/reader release?
Clear Shot Visuals @clearShotvizzys
Reported 2021-06-18 18:42:40
@AdobeCare Thank you guys I appreciate the customer service and fixing my issue
wannabe scotsman @myhighlandcoo
Reported 2021-06-18 18:37:38
@AdobeCare hi, every time i try to open premiere pro and media encoder it says an error occurred and that an error report has been generated. they’re both up to date and i tried reinstalling but they didn’t work. all my other adobe programs work, is there any way to fix this?
wannabe scotsman @myhighlandcoo
Reported 2021-06-18 18:31:02
@AdobeCare hi, every time i try to open media encoder and it says “Sorry, an error occurred” even though nothing happened that i am aware of. i tried uninstalling it, and making sure it’s up to date. same thing with premiere, but ae still works. is there any way to fix this?
Lachiee @lachieeAU
Reported 2021-06-18 18:23:57
@AdobeCare It just crashes randomly, doesn’t matter what I do, and it’s always random times, it just says “sending crash report to windows”
Phischstäbchen 🐬🐋🐳💙 @Phischstaebchen
Reported 2021-06-18 16:21:27
@AdobeCare so, you fixed the bug this time that LC will crash on connecting a Android phone in MTP-mode?
Paul Weaver @PaulWeaverUK
Reported 2021-06-18 14:43:03
@AdobeCare I have an urgent billing issue I need to resolve and I am in the United Kingdon, please
Mobile Suit Gundam | REDUX @gundamredux
Reported 2021-06-18 12:11:07
@Co****logyGate like adobe CC not being usable even with wine, which long term, we need native versions, not wine versions, cause wine is a stop gap, its not a fix. linux native games, are as good if not better then windows version, and linux hardware load is so much lower than windows that -
MidwesternLogic @MidwesternLogi1
Reported 2021-06-18 10:56:38
@POTUS @KATYPERRY @SC yeah i play a video game the only one i know to be adult enough ADOBE CREATIVE CLOUD that's the video game i play like an XBOX would just be pointless to get i might play some nintendo games if i could nail one down
bob baer @bobbaer
Reported 2021-06-18 10:52:35
@AdobeCare These PDFs are from 2008 or around then. I am opening from my own files. Newer files from the same source open without a problem. So I think it is just that formatting issue I mentioned originally.
Click Myth @clickmyth
Reported 2021-06-18 09:49:35
😓Seriously @AdobeCare?? Fix this!! 😤
bob baer @bobbaer
Reported 2021-06-18 09:41:01
@AdobeCare @adobe
how do i fix on mac older"corrupted" files due to "Make sure that no extraneous bytes appear before %PDF at the head of the file." no idea what "on Mac OS modify the plist preference means. If the AVGeneral key does not exist, create it." No help online chat
Matt Doyle @mattdoyledesign
Reported 2021-06-18 08:17:23
@AdobeCare Hey, I have the most recent OS and version of Illustrator. It seems that my Adobe products have actually slowed down since updated to Big Sur.
The Accessories Guy Keith @TAG_Keith
Reported 2021-06-18 07:21:04
Adobe CC Suite price has now been cut down by 25%,✂️🤯🤯🤯
........ Available for Your Laptop.....
@TAG_Keith
#TAG_Keith https://t.co/6db3KpxziD
Bart Vandeputte @bvdputte
Reported 2021-06-18 03:00:28
@AdobeCare See new test case (no success): https://t.co/XfiskrJYej - FYI; I also tried with "save as" (no success) but this doesn't outline the font, thus introduces another issue.
(PS: the links to the source files are in the codepen) https://t.co/2xDE8sqfjI
Gate to Adventures @Gate2Adventures
Reported 2021-06-17 20:31:09
Archive Post: How to fix #Adobe Creative Cloud Desktop App – White/Blank Window https://t.co/3GYVj9NP2a #adobecreativecloud
Genesis of Androzani @GAndrozani
Reported 2021-06-17 20:28:20
@AdobeCare Vlc always.
Two layers of microphone audio recorded in OBS as an MKV video file converted to MP4. Another layer of mp4 footage and audio with drop shadows and -20 DB volume. And another layer or two of MP3 music files, some of which are mixed down to -43 DB in Premiere.
Introvert @Introvertobe
Reported 2021-06-17 16:42:55
@AdobeCare Hey adobe, I've got a serious problem here... I'm using Photoshop the version which support Arabic language, a few months ago the commands was working great but now when my keyboard is on Arabic the commands wouldn't work until I use the English one, and sometimes they both work
F2P Diluc @F2PDiluc
Reported 2021-06-17 16:26:25
@AdobeCare I didn't save it manually because I thought the auto-save was working :/
I'm not experiencing the problem anymore, but I changed the auto-save to 1 minute just in case.
Thanks!
soggyskull @soggyskull1
Reported 2021-06-17 15:52:34
@AdobeCare never been able to fix this.. was the primary reason I ponied up for a 10core 128gb iMac.. figured cant be having all these crashes with that power.. nope.. no message boards, no adobe fix.. updates, problem persists.. the stress and missed deadlines this has caused..
Rejam 🦷 @RejamRejam
Reported 2021-06-17 15:20:39
@AdobeCare There's a thread with hundreds of replies to it on your community forums of professionals who can't work because every new version of PS is broken. Start there?
Grant | Alt Esc @grantdidit
Reported 2021-06-17 14:46:31
@AdobeCare Hey thank you for reaching out on this. I don't know what it was, but it was my first time running into the situation and could've been a memory issue with the way I recently started allocating my caches. Probably something goofy more on my end. Thanks for reaching out though.
soggyskull @soggyskull1
Reported 2021-06-17 11:21:15
@AdobeCare I bought a new iMac even and this problem persists.. every update, I hope that it will be fixed, it never is.. any help?
Eddie & Friends @eddienfriends
Reported 2021-06-17 09:56:53
@AdobeCare Fixed. No issue on Illustrator. Had to turn off sticky keys on keyboard settings. Thanks!
Genesis of Androzani @GAndrozani
Reported 2021-06-17 09:39:45
@AdobeCare Oh ****o didnt expect this.
Yeah so about 45 mins into the export one of my audio tracks dropped off.
To fix it i basically had to do all the audio as an AIFF file and then re-export it.
Ive also had strange issues with track mixing volume lately too.
DBM Motion Graphics @madebydbm
Reported 2021-06-17 09:23:01
@AdobeCare Yes I've been using Adobe fonts for years without issues. It's since the last major AE update I think - always have to open the CC app first before AE otherwise they don't sync.
Not a major prob, just wondered if others were finding the same issue.
Blerina Ramaj @blerinaramaj
Reported 2021-06-17 05:55:42
@nathan_coyle @AdobeCare I had an issue also last year, and considering the payment plan costs, costumare care was rubbish. I personally think that with google search I would be a better costumer support agent 🤣.
DBM Motion Graphics @madebydbm
Reported 2021-06-17 05:44:13
Hi @AdobeCare - not a major issue but I'm finding recently my fonts aren't syncing in @AdobeAE if I don't open the @creativecloud app first. That didn't used to be the case - not sure if it's a bug or intentional?
Running latest version of all apps on Win 10 Pro.
#AfterEffects
lot🦦 @zevendenacht
Reported 2021-06-17 03:59:41
@AdobeCare ****o!! my premiere keeps freezing every time i import photos making it impossible to work any further and edit my video. is there any way to fix this?
Tansy @tansytansey
Reported 2021-06-17 00:11:46
@AdobeCare The issue is that your cloud service cannot verify my subscription and so I cannot access photoshop. I spent about 4 hours with tech support helping via remote desktop access and getting no results. I don't know if you'll be able to solve it with a twitter thread
F2P Diluc @F2PDiluc
Reported 2021-06-16 17:37:44
@AdobeCare Hey, Kartika. Thanks for the reply!
There was no error message this time. My premiere didn’t crash for a long time, but what’s strange is that the auto save wasn’t working this time, even though it was configured to save every 15 minutes (default time).
soggyskull @soggyskull1
Reported 2021-06-16 16:21:56
@AdobeCare @trenkdc aside from the other issue I mentioned before, it is now taking probably about 20x longer to save a PSD, that is when it doesn't freeze.. im getting sick of these subscription models that just pump out beta versions.
kat ⁷ @artstellation
Reported 2021-06-16 16:03:56
@AdobeCare the folder im saving to is fine! i managed to borrow a windows laptop and save for web worked perfectly okay. considering that i first attempted to get this to work on a mac m1 and and imac and they both did not work, i think this could be a mac OS issue. perhaps a bug.
Missy, BFA, BA, AA @FlannelToLace
Reported 2021-06-16 14:11:16
@AdobeCare I'll have to get back to you on the video, but that did not help. It still tabs over to the unit, instead of width. It's not actually "broken", its just a poor Interface design decision.
BREAKING_GOVTECH @BreakingGovTech
Reported 2021-06-16 11:46:54
SCOOP: What's happening in Nebraska? HTML5 Kiosks implicated as Networking Monitoring System receives scathing auditor's report, affecting thousands. Is Adobe Creative Cloud the fix? Get the details at @BREAKINGGOVTECH.
Bob Schuster @schusterbob
Reported 2021-06-16 11:26:14
@AdobeCare Having this same issue: https://t.co/aBdIn4Cek8 - but the workaround listed doesn't help. I've reverted to an older version of AI to check, but that didn't do anything either. Otherwise current version. Specs of Macbook to follow.
Bob Schuster @schusterbob
Reported 2021-06-16 11:15:26
@AdobeCare This Illustrator GPU (disabled when working with images) issue seems to be pretty widespread and it is slowing down my workflow mega. What's the plan for a patch?
Clear Shot Visuals @clearShotvizzys
Reported 2021-06-16 10:53:11
@AdobeCare Please look at case ADB-19849558-X5T6 , as I have still not found a resolution to this issue :( even with the help of @Adobe
Pamellaᴮᴱ⁷🧈 @mangaverde
Reported 2021-06-16 10:52:44
@AdobeCare The issue occurred with ALL FILES on the my personal and working computer!
Sample:
https://t.co/Q27lLYyihM
Gabriele 🇵🇸 @gabrielepx
Reported 2021-06-16 10:01:03
@AdobeCare I suppose this issue happens because my temp folder is on drive D and not C (C is SSD and I try to reduce writing cycles on it) and for some reasons Photoshop fails to move files. I can provide ProcMon's log if you need it.
Richard Gray @zumojuice
Reported 2021-06-16 07:06:35
@AdobeCare Touch wood, it's now working after the update. Not sure what caused the issue. Suspect illustrator caused a conflict or something in the process as had to hard kill the whole machine and then reboot. Mac OS Caterlina and now 16.2.1 but would have been 16.2.0 on the issue.
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